Flyus

They rescheduled my flight without telling me. When I called them they told me the airline canceled the flights but actually the airline didn't. They charged me $495.00 for service fee without my consent.

1. Bought flexible booking insurance knowing in advance I might have to change my flight
2. Couldn't use flexible booking insurance (gave them 5 days notice and they weren't able to talk to American Airlines to secure me a new flight in time)
3. I was forced to purchase a new ticket for the return flight with a different airline to return home on time
4. Asked for a refund for the return flight, the "FLEXIBLE BOOKING" insurance ($200) and "service" fee ($100)
5. Never got my money back.
6. They told me to directly call American Airlines and get my money back
7. American Airlines said that's not protocol and they should follow protocol. Referred me back to them

Now whenever I call Customer Service, they answer and hung up immediately, without talking to me.

Unfortunately, there was a typo that needed to be corrected to match my passport. This change should be easy, although it might entail a small fee to make that change. And in addition my ticket was purchased with another person and they wouldn't separate the two of us, so one typo affected both passengers. After a lot of communication with both Flyus and the airline, they did agree to separate the passengers, but refused to make the change for one passenger, which resulted in a cancellation. The cancellation wasn't determined until a couple of days before the international flight. The re-ticket cost several thousand dollars more especially because it was a short notice. The ticket was purchased as a refundable ticket and they were emails agreeing that the ticket was refundable and the supervisor agreed it was refundable and actually submitted the refund request. The refund request was to take 7 to 10 business days after 28 days, no refund was awarded. Several phone calls have been made with no response no email no phone call. All that was stated is that they decided it was a nonrefundable. Please do not use third-party travel, agent such as fly us, especially Flyus.

We booked a trip to Cairo thru Flyus.com. Two weeks before the trip the airline cancelled the trip, I attempted to contact Flyus.com to get new flights or a refund and they were completely unreachable! You can only register for a refund/change on their website and they didn't respond. I attempted every possible way to get in contact without success. I eventually gave up, booked other flights thru Expedia and filed a complaint with my credit card company...I got a full credit from the credit card company. DO NOT DO BUSINESS WITH THIS COMPANY!

THEY NEVER ANSWER THE PHONE, CHARGE YOU FOR PREMIUM SERVICE AND NEVER ANSWER THE PREMIUM PHONE, IF YOU WANT TO LOOSE MONEY CALL THEM.
USE SOMEONE ELSE
PLEASE

Worst customer service. We can never reach the customer care, it always goes for auto response. No way to reach customer care and update our itinerary.

They posted price than it is not possible to book it, no customer service, was on hold for 40 minutes than someone form god knows where giving me bs

Weeks after the airline cancelled and after three email to FlyUs.com, owned by Eric Ginebra I have not received my refund. They force consumers to pay a cancellation fee to get a refund, so if you do not agree to the cancellation fee for, in my case, $200, then you do not get back your money, in my case $2,200. They claim due to COVID it takes up to 60 days to get a refund - BS. Tell me how a disease impacts a computer? What they want to do is keep your money and hope you forget abot it in a couple of months. If you do not, I am sure they will blame something else. If you run across this company here is what you do: the Terms of Use require any disputes to be resolved by arbitration. If you cannot afford arbitration, the company needs to pay the fees, typically $2-3k. Filing arbitration is very easy since it is not court, but a simple single page form along with a fee waiver request. Email it to the American Arbitration Association, and in a few weeks they are notified to pay fees. Even if you get a refund, the fact they kept your money still constitutes theft, or in civil law, "conversion". You would email the form and fee waiver to *******@adr.org.

The worst company, dishonest, extremely long wait on the phone, mistakes in bookings, blaming on you for their mistakes! Stay away!

No te devuelven el dinero y no siguen sus propias políticas.
Luego de rogarte el dinero no te responden.
Tienen Los peores vuelos y te muestran antes de pagar que los vuelos tienen maltas incluidas luego que pagas no es así.

They refused to issue a refund for the tickets that my daughter had purchased for herself and her boyfriend to fly to Australia and that was subsequently cancelled by the respective airlines involved at the height of the pandemic in May 2020. They claimed that they had no control over the refund or what the airlines did or didn't do. They only refunded their fee, a whopping $31.90 whereas the tickets cost over $1300. I spent from May 2020 until May 2021 fighting with the credit card company to issue a full refund. The credit card company originally issued the refund in June 2020 but reversed the refund when Virgin Australia took issue with the refund even though they couldn't provide the flights in May 2020. Virgin offered to give vouchers for the flights that could be used for one year but the vouchers were only good inside Australia and not from the USA to New Zealand, which is where the ticket destination was from Washington, DC. The credit card company, Capital One, continued to assess my daughter's credit card late fees and sending derogatory comments to the credit bureaus from January 2021 until now. I found an attorney in February who was generous enough to handle the case at no charge and she resolved the case completely this week in my daughter's favor. The credit bureaus removed all derogatory information that Capital One had placed on my daughter's credit bureau statements and they reversed the charges and zeroed out my daughter's account. During this year's battle, my daughter's FICO went from the hight 700s to the low 600s because of this nonsense. Now her FICO scores are back where they were. I acknowledge the attorney's legal knowledge to bring this matter to closure. FLYUS did absolutely nothing to aid in resolving this matter, nor did the Dept of Transportation provide any assistance whatsoever.

Desde hace tres semanas estoy intentando contactarlos y no contestan!
Flyus reporto mi comentario como malicioso, tuve que aportar los tiques de compra, los denuncie en la Consumer Financial Protection Burear, en Tampa, USA, número de denuncia **************.
Si son tan "profesionales" para reportarme por lo menos contesten, porque puede que perder el dinero pero voy a seguir haciendoles la vida imposible hasta que me atiendan.

Reservé un vuelo y luego de cobrar el dinero que dijeron que estaba lleno, me ofrecieron hacer reserva con otra aerolínea y que reembolsarian el vuelo anterior. Nunca me reembolsaron...