Flyus

If I could give them a review of -1000 I would do so, extremely incompetent and rip offs, tried to change our tickets for more than a year and a half, never responded to our emails, after speaking with representatives for more than an hour and a half, they all hung up, bottom line, if you do not want to lose your money, don't ever use this website!

I booked a flight and they never sent tickets. The reservation just vanished in their system and I had to book somewhere else a few days before the trip. They don't even call you back for 24+ hours. Then the rep tried to turn it back and blame it on me for not following up. They need to be delisted from the Google Flights API.

If I could rate lower, I would. Please do not use this service. There is NO customer service and the conditions they impose make it impossible to modify anything. I would also advise airlines to not use as an intermediary. I never write reviews but I was so disgusted with my experience that I decided to.

I purchased my tickets through flyus and days and days went by without my tickets being bought and the price kept increasing. Tried getting a refund and they said they can't do it and to just wait for the tickets to be bought. Luckily, a couple days before my trip i called spirit airlines and they were able to produce my tickets for me. This company had already bought my tickets but never sent them to me or any confirmation codes. Thank the lord that spirit airlines could reverse look up my purchase by my name or I would've spent $400 on airline tickets that I would've never gotten from the third party. Screw you guys for running this scam and screw google for having flyus as my top result when buying the tickets. How the hell is this site recommended when every review from sites like this one and trust pilot say it's a scam and poorly ran? I'm back from my trip but I'm still steamed

I desperately need help changing my first name on flight ticket. The system has put it in wrong by no fault of my own. It's IMPOSSIBLE to reach someone at flyus via phone or email. I am sure I'll not be able to board my flight if not body gets back to me. Do not book with them!

While purchase ticketing multiple things pop up and get charged for service that not normally incur cost like selecting meal preference.
I recently purchases flight from this flyus.com and customer service experience is worst. After waiting hours call drops... not able to get hold of anybody and even if you get hold of someone call drops and have to wait on again.

I found flights through Google flight. Was then transferred to flyus.com. Purchased tickets. Paid for all and everything seemed good. A month later I get a notice that one leg of the flight is no longer confirmed. Called the company, after repeated tries, and was told they could find a new flight and it was $50. Why I was forced to pay for something out of my Control was beyond me but I thought it's only $50. Once the confirmation came…the cost was actually $200. Called fluid.com back and they said it's 50 a ticket. To make matters worse If at any time there is another change they will continue to charge. Id stay away from this company. They will continue to charge out at any given chance. A $1000 tix May end up costing $5000 by the time they are done.

I originally booked a flight ( business) to Egypt. I decide to stay one more day in Egypt so I looked up the airfare which is 600 dollars less. I was really excited. I called the customer service to make the change. They told me I have to wait 24-72 hours for the change. The thing is by the time they emailed me back the airfare went up $1,000 this company is so so incompetent. Who has the time to wait that long. My whole trip is ruin due to there incompetence.

Normally I dont write reviews unless the service is amazing or horrible. In case of Flyus.com... horrible is the case. They will not answer phones EVER... it took me a week to get in touch with them but not via customer service but via sales... Their communication via website or email... ZERO. This company should not be in business.

I purchased air tickets 4 months in advance Flyus changed itinerary and sent acknowledgment which I responded as not acceptable but they changed regardless and created two layovers of 8 and 14 hours.
I made multiple calls without success
Never ever buy any service through Flyus

Flyus.com is absolutely the worst booking agent that I have ever dealt with. Their website does not function and it's imposible to talk to them on the phone. Their system always drops the call before an agent comes on the line! They never sent me a proof of purchase or an itinerary either!

They pretend to be a travel agency so they can charge extra above and beyond the airlines (even for things the airlines themselves don't charge for). They "booked" my flight, told me the fare went up, and told me to accept the new price from the airline. After booking, I checked with the airline and the price had stayed the same for the flight so they charged me $50+ extra for no reason at all. After waiting on hold forever, the rude agent told me verbatim that it's not their fault I didn't check with the airline first and that I accepted the terms and conditions. The entire business is a scam.

I book a flight, they told me its done, then they never made the booking, and they DIDN'T SEND ME A EMAIL as a result i have no idea the flight was not made.
I lost money, i lost time, really want to sue this company, they have NO BUSINESS booking tickets online

AVOID AT ALL COSTS. We needed to change our flights but after over 2 months of back and forth, being repeatedly told incorrect information, sent random quotes for change fees in the thousands with no validation or explanation of the charges, we decided for our sanity that it was easier to cancel the flights booked through this company, get a refund and book entirely new flights even though they were $3K+ more expensive. We are out of pocket over $3K after making the mistake of booking flights through this company - would avoid at all costs. You can also never get through to their customer service line and instead will be forced to engage with them via email with long delays between responses. After this experience, they also had the nerve to deduct a $150 fee for their service. It's astounding to me that companies like this are allowed to continue to operate - they should be removed from Google Flights.

They are a bunch of cones. They give you a good price and once you purchase the ticket (and they give you all the confirmation emails) on the next day or a few hours later on the same day, they send you an email letting you know that they can't process your reservation with that price and ask you to pay extra money! At this time, you have lost your other good deals and you have no other option than paying the money to get the ticket.

I had a flight ticket booked through Flyus. Then my ticket got cancelled by the airline. I was not able to get the refund from the airline because I booked it through Flyus.com. The cancellation happened in June 2021 and I still not got my refund back. I reached out to the company multiple times but NO replies at all! I will never use the service again. Stay away from this company!

All I want to do is to change my return date by two days. This can only be done through Manage My Booking on their website. It is been one month and I have two made a requests to change, and have heard nothing. I have made three phone calls, waiting on hold more than two hours each time, but all they would say was to make the request to change on the website, which I already have done twice. I need to know if this change can be made because I have to make reservations for those two days, as well as let friends know who are waiting to book only if I can have the two days. And the longer I have to wait, the more the prices climb. In 60 years of flying, booking through Flyus was the worst mistake I have ever made.

We used FlyUs to book our flights to Ecuador from NYC. It was not intentional, Kayak.com redirected us there. Initially, we purchased direct flights to Ecuador and connecting back through Miami. Our flights were changed to connecting in Lima, Peru both ways with all four of us flying on separate fights (with two being minors). They notified us of the change, but I didn't know what the changes were, because their website doesn't show it and their phones are NEVER answered, until my wife called the airline directly and changed all flights. We thought we were done, but no. One day before the flight, we found out that FlyUs cancelled all our flights and we were never notified. We had to buy new tickets directly with American Airlines. I disputed all charges through Amex, but I was just charged again for just one flight out of four a week after the trip. DON'T EVER USE THEM. IT'S A SCAM.