Flyus

I booked a ticket through Flyus.com and got confirmed. They cancelled my ticket next day without explanation. No customer service. Never use them again.

No te devuelven el dinero y no siguen sus propias políticas.
Luego de rogarte el dinero no te responden.
Tienen Los peores vuelos y te muestran antes de pagar que los vuelos tienen maltas incluidas luego que pagas no es así.

Reservé un vuelo y luego de cobrar el dinero que dijeron que estaba lleno, me ofrecieron hacer reserva con otra aerolínea y que reembolsarian el vuelo anterior. Nunca me reembolsaron...

Stay away from this site. They have held our reservation since a day with no updates posting better prices than competitors. I am surprised this google flights have fallen for them.
I would expect google to vet such scammers out. Now I can't even trust flights.google.com to provide reliable recommendations.

I book a flight, they told me its done, then they never made the booking, and they DIDN'T SEND ME A EMAIL as a result i have no idea the flight was not made.
I lost money, i lost time, really want to sue this company, they have NO BUSINESS booking tickets online

Do not use this company. It is a complete scam. You'll book a flight, then it takes 6 hours for it to actually process at a much higher fare. Customer service knows they are running a scam and for some reason kept telling me "Everything we are doing is legal". I never once brought up anything about legality. "KATE" in customer service is absolutely horrendous. AVOID AT ALL COST!

Company violates Department of Transportation's 24 hour refund rule and tries to force you to take a future voucher instead of issuing a full refund within the 24 hour period as mandated. They will lie and tell you your refund is on the way. Then a week later, you'll receive an email saying you didn't request the refund in time and have up to a year to use that credit. Totally, dishonest, unprofessional and deceitful. If this happens to you... be sure to file an official complaint with the Department of Transportation.

They reserved the tickets but never paid the airlines.
Worst customer service over the phone with a lot of automated menus that would end up hanging up on you.
Got through twice with zero accountability and blaming airlines for my inability to travel.
I had a beautiful trip to Brazil planned for more than 5 months that was cancelled altogether.
Still unsure if I'll get refunded.
Not just a bad experience but a very possible scam.

Not trustworthy website
Booked and purchased ticketing for overseas in advance, however, flyus.com ticketing transmission to the airline was incorrect. Result my reservation and check-in seating was incorrect. The airline did not care for my explanation, and Flyus.com asked me to pound sand due to my responsibility to check (although I paid for intended the ticketing class). Especially since I paid a service fee for their booking fees to render the pricing with the product. I would not recommend this to anyone. I have proof of purchase attached as well.

Bought flight month in advance. One leg was cancelled. No communication from flyus. Called dozens of times, hold times up to 3 hours. Most calls dropped/not answered. Flyus did not fix, reschedule the leg that was cancelled. Also they wanted to charge for a refund. Took no responsibility/ownership, provided misinformation, blamed the customer and argued/rude to customer.

Booked a trip to Paris from SFO, price was $780.30min after booking, an email was sent saying the price was $850 now, which I accepted. 12 hours later another email was sent saying the price is now $860. It was unclear if they have an understanding of what price they were offering at what time. Instead of playing their game for who knows how long I just cancelled and booked via another website. Didn't enjoy wasting my time.

I had to cancel ticket 2 hours before departure and no one was there to help/answer my request. I had to cancel my flight but after a call with the airline, a panality fee Flyus claimed coming from the airline for $390 turns out to be only $200. They scam you and I am not sure I trust google flight results anymore! Impossible to get a hold of them!

This website is nothing short of a disgusting scam. They change ur ticket price after you purchase it and make it so that you cannot reach their costumer service to cancel the tickets. The tickets are clearly not even real after further investigating. I am disputing the charge and getting people involved to take the site down. Vile behavior

It's ridiculous trying to get a answer from them. I'm trying to change the day of departure and they "can't do it" because they're waiting for the airline to get back to them, 18 days after my initial request.

At least when I go to the airline's webpage, I do actually have a reservation. Don't use them! I wish I had looked them up BEFORE I bought the tickets through them.

It is a pain to change or cancel flights with them. Usually on hold before anyone answers the phone at least for 30 minutes. Also any changes or cancellation needs to be requested online first before they take you seriously. Then, they take up to 72hours to contact the airline before providing how much it would cost to you. They charged ridiculous fees just to make changes or cancel. Not only you pay fees to Flyus but the airlines will charge another fee too. It is not worth to save a few bucks to book a flight through them. The airlines Scandinavian airlines in this case said they can't do anything. All changes needs to go through Flyus. I would rather book directly with the airlines. I never had this much difficulty with another online travel agency. This reminds me of the old days where you are at the mercy of the travel agent to decide what you can do. Overall very frustrating experience. I would never use Flyus again for any of my travel needs.

We booked a $4000 flight from lax to singapore. First, it takes 6 hours before they get back that the price has increased and they need us to either cancel or accept the new price. We pay the extra $100. Then next my credit card gets declined. I get them on the phone after 30 mins hold time and give them a new card. Now, 12 hours later my ticket is still not confirmed and my credit card is STILL not charged. I cant call them anymore as it goes straight to voice mail and all my online inquiries are never responded to. Its complete garbage and its clearly a bait and switch scheme. Now i am in a stuck situation as i cant be sure they will not charge my credit card if i go buy from another vendor. HATE THIS!

I will rate them above a 1 for one reason. At least they sent an email shortly after the reservation was made saying that for blah blah reasons they ticket they had confirmed did not exist, but that I could call them to get another ticket because they had many unpublished ticket prices. I might have called except I see this web site with reviews and of course do not.

But at least they let me know promptly that they had flaked out on me. Other travelers seem to have found out about the flake-out much later in the travel process, causing so much trouble.

Desde hace tres semanas estoy intentando contactarlos y no contestan!
Flyus reporto mi comentario como malicioso, tuve que aportar los tiques de compra, los denuncie en la Consumer Financial Protection Burear, en Tampa, USA, número de denuncia **************.
Si son tan "profesionales" para reportarme por lo menos contesten, porque puede que perder el dinero pero voy a seguir haciendoles la vida imposible hasta que me atiendan.

Beware, scam company. Just give a try and call them, no one will ever answer your phone. All the publish prices are scam. After you submit your information, they will send you an email that the price has increased and they ask you to pay more. There is no customer service either by phone or email. Good luck if you book a ticket with them!

I purchased my tickets through flyus and days and days went by without my tickets being bought and the price kept increasing. Tried getting a refund and they said they can't do it and to just wait for the tickets to be bought. Luckily, a couple days before my trip i called spirit airlines and they were able to produce my tickets for me. This company had already bought my tickets but never sent them to me or any confirmation codes. Thank the lord that spirit airlines could reverse look up my purchase by my name or I would've spent $400 on airline tickets that I would've never gotten from the third party. Screw you guys for running this scam and screw google for having flyus as my top result when buying the tickets. How the hell is this site recommended when every review from sites like this one and trust pilot say it's a scam and poorly ran? I'm back from my trip but I'm still steamed

I booked a flight and they never sent tickets. The reservation just vanished in their system and I had to book somewhere else a few days before the trip. They don't even call you back for 24+ hours. Then the rep tried to turn it back and blame it on me for not following up. They need to be delisted from the Google Flights API.

They were completely useless at actually helping with flight booking and changes, they basically just took my money and ran. I ended up calling the airlines to rebook with my flight credits because the FlyUs rebooking lied to me about the rules of rebooking, and wanted to charge me even more. Luckily the airline was far more helpful and I was able to use my credits how I wanted without too much more cost. Don't use FlyUs, I certainly won't ever again.

I desperately need help changing my first name on flight ticket. The system has put it in wrong by no fault of my own. It's IMPOSSIBLE to reach someone at flyus via phone or email. I am sure I'll not be able to board my flight if not body gets back to me. Do not book with them!

Flyus.com is absolutely the worst booking agent that I have ever dealt with. Their website does not function and it's imposible to talk to them on the phone. Their system always drops the call before an agent comes on the line! They never sent me a proof of purchase or an itinerary either!