Kenneth S.

Weeks after the airline cancelled and after three email to FlyUs.com, owned by Eric Ginebra I have not received my refund. They force consumers to pay a cancellation fee to get a refund, so if you do not agree to the cancellation fee for, in my case, $200, then you do not get back your money, in my case $2,200. They claim due to COVID it takes up to 60 days to get a refund - BS. Tell me how a disease impacts a computer? What they want to do is keep your money and hope you forget abot it in a couple of months. If you do not, I am sure they will blame something else. If you run across this company here is what you do: the Terms of Use require any disputes to be resolved by arbitration. If you cannot afford arbitration, the company needs to pay the fees, typically $2-3k. Filing arbitration is very easy since it is not court, but a simple single page form along with a fee waiver request. Email it to the American Arbitration Association, and in a few weeks they are notified to pay fees. Even if you get a refund, the fact they kept your money still constitutes theft, or in civil law, "conversion". You would email the form and fee waiver to *******@adr.org.