FlowerAura Reviews Summary
FlowerAura has a rating of 2.2 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 13th among Flower Delivery sites.
Instant Feedback
We ordered cake and plants for valentines day and give the time slot 11-2pm they delivered in the night at 9.30 when we raised complain for 2-3time. The order they deliver was different than what we ordered and flowers pots were muddt. After looking at plant no one will have a feeling like gift. Not recommend for gifts.
Ordered a cake for valentines delivery in Patiala well in advance. No delivery till three days waiting. No response to an email that was sent a day ago? Was advised on auto reply that someone will contact in two hours? Got reply back next day that we are working hard to deliver your cake. Instead of apologies. I asked for a refund as the day is gone with lot of frustration. These guys are ruthless won't care for your emotions all they need is our money money. No refund so far despite asking them to cancel the delivery. Now got another email saying your cake has been delivered but there is no cake delivered so far. Rippers
Hi Jagmeet,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks,
Floweraura Team
Very disappointing, the cake n bouquet was not delivered. On one answered chat not answered the caLos.
Hi Bindu,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks,
Floweraura Team
The present was liked by loved one. The delivery was on time and also product was similar as shown. Thank you for bringing smile and remembrance on loved one face.
Hey Natasha,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
It's a bad experience with this website,
I ordered it to get it deliver by valentine day and look it's already 1 day delay and still no response from the query which I submitted online it's such a waste of time and efficiency ordering from here I would not order again!
Thanks
Hi Veer,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I ordered a plant and cake for valentine's day but they delivered the wrong plant even though the had the option of same day delivery. Very disappointed because it ruined the ocassion for me. Please stay away.
Dear Nimisha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I received the message that the order has been delivered when actually nothing delivered. Nobody responding to customer care number, no response to chat
Dear Renjith,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I had placed order for flowers. They have not deliver as promised. I had made payment online, don't know how to recover my money. They are not responding to calls also. Instead of making online ordering and loosing our hard earned money. I should made a offline purchase.
Dear Naveen,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Worst product. Doesnt match atleast 30% with the pic shown on website. Save ur money and purchase from a local shop. If dat is not possible, go for fnp. Delivery too will not be in that window but charge you extra saying priority. Do yourself favor and save your money. U will defnetly be dissappointed if u want some specially arranged flowers.
Dear Gouthami,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Didnt deliver the complete order n vday card. The products delivered didnt match image. Poor quality
Hi Harrison,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I booked my flowers and gifts yesterday for Valentine's day.My order number is *******. Itvwas to be delivered in Delhi before 3 pm.The charges were understandably high because of V day. But even after whole day the flowers were not delivered. I registered my complaint at their site 6 pm but even then noone reverted. Whole day I kept trying their customer care, never got through. This is utter fraud! My money of INR 728 is gone! Beware of them... just don't use their services!
Hi Saumen,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks,
Floweraura Team
Very bad experience... ordered for birthday gift worth 2600 rs... and paid extra charges for priority delivery also... they don't even delivered the product... Not able to track the order... even not getting connected to the customer service... seems to be a fake site...
Hi Ajish,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
I received message that order has been delivered when actually nothing delivered. Nobody responding to customer care number, no response to chat
Dear Navneet,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
My daughter from America ordered flowers as a surprise Valentine gift for me. Her mother.it's 6 in the evening and no news of the flowers. I tried calling customer care and someone in Delhi answered and was extremely rude and when I asked for the delivery guys number, he rudely replied that he does not have the number and all I need to do is wait. I live in blore and the company give it to third party people to deliver. Basically floweraura do not take responsibility for the commitment they promise on the website.
Hi Anupama,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.com and we will arrange a call at the earliest and try to understand better as what went wrong. Please be assured that you will be assisted on your issue.
Thanks,
Floweraura Team
Booked order On 13 Feb. 2021, for Next Day Priority Delivery slot (6 AM - 3PM)
Not Delivered Yet, It's 4 PM now
Hi Barkha,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks,
Floweraura Team
Never use their services. I must have ordered more than 10 items but over 70% of the items had issues with the quality or missing items. They are not someone you should trust with your order.
Hi Devender,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.comso that we can resolve this on priority basis as we are unable to find out any served order with your name.
Thanks,
FlowerAura
Worst experience ever! Delivery not made, refund not made, fraud delivery partners, choosing time slots is just useless.!
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Regards
Floweraura
Ordered lillies from floweraura. The order was placed based on a picture of a bouquet in a round vase. But the product was delivered in an unimpressive long vase. Also there was no baby breath added which was there in the picture. The lillies has not bloomed even after 30hrs now. Only plus was timely delivery. Quiet disappointed.
Dear Shaji,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Regards
Floweraura.com
Good team which takes extra effort to customize and understand clients needs. I placed my order with Mr pankaj and is satisfied with his prompt reply and good service.
Dear Pankaj,
Thank you for sharing your feedback! We are so happy that you are happy. We will surely let our Team know how good they are at what they do.
Looking forward to serve you again soon:)
Cheers! Team Floweraura
Thank you Mr. Deepak I like your communication skills god bless u always be happy go ahead... thanks again
Hey Shoukatali,
Thank you for sharing your feedback. We are glad that you had a good experience with us. Reviews like these are highly motivating for the team.
Looking forward to serve you again soon:)
Cheers! - Team Floweraura
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vibha,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order details at wecare@floweraura.comso that we can resolve this on priority basis as we are unable to find out any served order with your name.
Thanks,
FlowerAura