FlowerAuraReviews 1,125

I ordered a birthday cake black forest on 10th march timing was 9am to 5pm. Around 2pm without delivering the order we got message that the cake delivered we contacted the customer care they told they will enquire and inform around 7pm we got a cake not as such we ordered. Cake was in a low quality and no fruits and nuts. We registered a complaint with proof on that day for the return of money based on their policy, they told they will enquire and inform, after one month there was no reply, again we contacted the customer care they told for already placed order they can't do anything, can't give money back, the shop who received the order is responsible for this not the floweraura it seems and next time they will take precaution. For our questions they don't have answer also, their is no value for our money, time and the event, our entire day spoiled bze of this. It was so embarrassing for me and biggest mistake for ordering from this site.

Mr. Sushant handled my query with generosity. His ability to handle customer is more than satisfactory. I loved the service of floweraura.
Thank you guys.
All the best!

My order no. Is *******. I ordered perishable goods and the company's service clearly mentioned it will get delivered on the same day before 9pm. But neither was it not delivered but the company shows no effort towards informing about the order status to the sender or receiver(who during his office hours is struggling with the delivery guy to get the order delivered). So, now not only was the service incomplete but the surprise for the receiver is also gone, instead he is behind the delivery person. I have tried calling the company on the mentioned number and no one is taking the call. No one is responding on their'online chat service'. It was the most dissatisfying service ever and I recommend all reader who are smart and are checking the review before making a fool of themselves, please do not fall for false claim of same day delivery and their disguise of always being available to hear your request. I am genuinely very upset to deal with so much hassle in spite of paying high price.

I am very disappointed with the service provided by Floweraura. Yesterday I ordered a combo of cake nd flowers for my parents anniversary and before ordering it I had talk with the Floweraura executive who assured me that the delivery was possible for particular location and time. Even after completing the order I have confirmed with the same executive (order placed at 6.00 am. Review confirmation regarding the delivery at 10.00). Now also in the second time the executive has confirmed that the order will surely be delivered at the scheduled time. At around 12.30 pm I received a mail saying "due to some electrical issue we couldn't deliver the order". I called the executive who really handled the situation in a very silly manner. She said without electricity how can we bake your cake. And I HAVE BEEN INFORMED JUST BEFORE AN HOUR OF THE DELIVERY WHEN I HAD NO OTHER OPTIONS LEFT.

My question is what kind of organisation you are running where u don't have a back up power? And why are you ruining the expectations of some special moments when you don't have the commitments to fulfill them.

PS. My order no is # ******* and I haven't received the refund yet. I am not expecting any compensation either...

Thank you very much for making the day so special.

Ordered cake, flowers and two presents -
- Thoughtful love,
- Inexpressible love, from their website.
Out of which cake and flower was delivered well on the day BUT out of the two gift one arrived one day late ( miniature sizes and different from the picture) and the other one never arrived.
After chasing them, the second one was delivered but the quality was extremely extremely poor! So different from the picture.
So I would strongly recommend pls not to buy from here. If you really don't want to be disappointed and regret then pls stay away.

Such a worst ever Experience. Cake was delivered on wrong date inspite of paying for midnight delivery as addl amount and confirming lots of times with the team. Also no call msg response when I tried to contact midnight.
Trusting the site I made payment in prior for the cake & flowers to be delivered
2 days before the bday - I had to cancel the order & the person came back telling same day order cancel not done then when I told I am telling you 2 days in prior then again they came back telling next day order cancel is not done too.
FInally they themselves updated next date delivery when I never mentioned about date change -- I did not get cake bouquet finally.
When I asked for refund as it is not my fault & the team had done blunder mistake - the behaviour from them was they got the money & they dont bother about customers & they are not ready to refund inspite of their mistake. I just had to throw it off considering my mistake on choosing this site when they are not bothered about customers.

Its one of the cheap site if v pay money then they least bother about the delivery. Infact i did not get any order confirmation as well. Not a trusted site. There are loads of site to choose. Dont make mistake on trying on floweraura