Sulagna D.

I am very disappointed with the service provided by Floweraura. Yesterday I ordered a combo of cake nd flowers for my parents anniversary and before ordering it I had talk with the Floweraura executive who assured me that the delivery was possible for particular location and time. Even after completing the order I have confirmed with the same executive (order placed at 6.00 am. Review confirmation regarding the delivery at 10.00). Now also in the second time the executive has confirmed that the order will surely be delivered at the scheduled time. At around 12.30 pm I received a mail saying "due to some electrical issue we couldn't deliver the order". I called the executive who really handled the situation in a very silly manner. She said without electricity how can we bake your cake. And I HAVE BEEN INFORMED JUST BEFORE AN HOUR OF THE DELIVERY WHEN I HAD NO OTHER OPTIONS LEFT.

My question is what kind of organisation you are running where u don't have a back up power? And why are you ruining the expectations of some special moments when you don't have the commitments to fulfill them.

PS. My order no is # ******* and I haven't received the refund yet. I am not expecting any compensation either...

Thank you very much for making the day so special.