Floryday

I placed an order for items on March 27,2020. As of April 24,2020 I have not received my order. I contacted Floryday via email and within 24 hours I had a response. They apologize for the delay in receiving my order and offered me a full refund for the order. The refund was posted to my credit card within 48 hours. I will give them another chance.

A discount visually attracts its consumer. And already for a year, I have been a regular customer of Floryday who is completely satisfied with the service methods and the goods that I bought.

I have bought several items from Floryday over the last couple of months. I have been delighted with the service I have received and the quality of the garments purchased. Keep up the good work Floryday!

I ordered a dress in size large going by the size guide. After reading some other reviews, I emailed them and asked to make it an XL. They emailed back fairly quickly and complied with my request. I'm glad I did because the XL only just fits. Overall I am happy with the service I received. The dress was pretty much as per the picture however the finishes are not so great - the hem is not level etc. and it had creases pressed into it in strange places that took some steaming to get out.

My only problem was delivery time and the fact that the money was taken from my Visa A/c before I received the goods.

This company is so good they work on commitment really well and thanks such wonderful experience. They give beautiful service and such wonderful different types of clothes on best selling prices.

After initial problems Im pleased to report that the company responded To me immediately with a refund

Han a bad experience in terms of the purchaisment but the refund was quick and efficient. Everyone could have a right for a mistake so i decided not to rate em bedly

Un site plus que professionnel. Un coli au délai. Un service clientèle présent 24/24. Merci pour cette qualité. Une expérience que je vais la refaire et refaire. Mille merci

Come tutte le ragazze vado pazza per lo shopping e questa volta ho voluto provare questo sito... che dire, fenomenale! Prezzi piú che competitivi, merce ricevuta uguale alla descrizione e taglie esatte. I modelli sono molto molto carini ed il rapporto qualitá prezzo é ottimo. Mi serviró ancora di questo sito. Lo consiglio vivamente!

I really like Floryday website. They offer many different styles of dresses and for a very reasonable price. The only thing I didn't like was their shipping time. It took almost a month to get my order. So if you order something and you need it by a certain date, make sure you expect at least 3-4 weeks shipping time. Also, their sizes run small so you should order either one or two sizes up.

Yeah Floryday! You've restored my belief that an amicable resolve was possible.
Thank you for restoring my faith and my refund. Thank you for good customer service.

Positives

Website easy to use.
Clothes arrrived well made and as described
Choice of clothes are good and designs not usually seen on UK market which is very appealing

Negatives
Took a month for the order to be completed so if ordering from the UK do not order with an immediate requirement
Postage is high again I assume because there is no outlet in the UK you are paying for postage direct from China

Overall

Would use again if not in a hurry

I purchased 2 summer dresses which were delivered today. Unfortunately, the fit was not suitable for me - I found the sizing quite small. Floryday have just offered me a full refund (excluding the original shipping costs) - which I think is very fair. And now I can add that the refund came through within a week of purchase.

I chose "expedited shipping" and i received the dress on time, and i loved it! And i also cancelled one order and received a refund for it within one week.

I was contacted by someone very helpful in Customer Service regarding my concerns about my refund.
I was satisfied with the prompt reply to my concerns.

I thougt I did not receive a confirmation of order. The customer help department suggested to look in my spam box. And there it was. My blouse has already been shipped.

This dress is more like an over layer. Cannot be worn by itself without a slip or body dress underneath. In that respect the picture isn't quite accurate. However, once you have an unerlayer it is really pretty and super cute with boots. Still a good value for the price.

The dresses we received were fine quality at a good price.
The dresses we received were fine quality at a good price.

Although the return proces of Floryday orders is quite complicated. You do not find a return adres on the website, and cannot download a form on the site, but have to contact customer service. Once I had contact with costumer service and got the UK adres to return the order everything went very quick and smoothly. I sent the items back and recieved the full refund only 2 working days later. The customer service replied all my emails and also promissed that they are working on improving the procedure.

Initially, FloryDay did not respond to my complaints but after commenting adversely on SiteJabber, they have now refunded a certain amount off my first order and the postage from my second order. I'm awaiting the amounts to be transferred into my account but so far I'm pleased with their customer service.

I placed an order with Floryday and then read the reviews! After reading about the poor quality of the items I attempted to cancel but was too late. I was very skeptical when I opened the package. However, I was surprised to see the quality of the items was better than I anticipated! Granted the items look better in the pictures but that's pretty typical. I am very pleased with my purchase. Shipping was very timely also!

I sent for a pair of shoes a couple of weeks ago.and after reading some reviews I didn't expect to see them but today I got my package and my shoes are perfect so thanks Floryday.