I bought a dress that coast 41 euro.how come you didn't tell me I'd end up paying 90 euro.i have to pay tax as well as shipping.i won't be buying again

asked by Marie b. on 5/12/17

3 Answers
Thumbnail of user flroydayf

Thank you for contacting us!

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.

Meanwhile, we do care our customers' shopping experience very much. If you have been charged for any extra custom fee, you just need to send us a copy of the customs invoice with tracking number on it, and our workers at after-sale department will give you a satisfying solution.

Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Please contact us if you need any further assistance.

Helpful  (0)
Thumbnail of user reginah25

I received my order3 dresses and 1 shirt. Was very happy with Oder. Only problem parcel was opened by customs and I had to pay 35.90 which I never expected to have to pay. They would not release parcel until I paid this amount.

Helpful  (0)
Thumbnail of user leilak5

I'm waiting to see price. How much is shipping

Helpful  (0)

Add your answer

Ask a question

Get answers from the Floryday staff and other customers.

Have a question about
Floryday?
Post Review