Ordered afternoon Manday and received lunch time Tuesday. Very surprised after all the bad reviews here. Bought bracelet in sale and did not expect too much but my daughter is delighted with her gift. I am a UK customer so perhaps luckier than overseas purchasers.
I ordered two watches, then read the reviews and expected poor service. The shipping label was created within a day, mailed out a week later. About 10 days before I received my order. No worries. The watches look as shown, I can see where I might have to reattach some parts eventually. These are $10 watches and I'm very pleased with them
I ordered a bracelet from Florence Scovel, received it, wore it once, the second time I went to put it on, it completely fell apart! Very disappointed in the quality. If this is any indication of the quality of their other products, too bad! I'll never order anything from them again, and I'll tell all my friends as well. Cheap junk!
A little bit of a wait without communication at first, but all the jewellery order arrived in good order and is exactly as described and pictured. Some lovely items and very good value. Perfect for presents.
I received my 2 pieces ordered today-granddaughter love to the moon and back -they were very nice and delivered in a very short time -i was worried after reading all the bad reviews-so i guess i was one of the lucky ones and receive what i was hoping for at a very good price also
The jewelry I received was exactly the same as in picture. Even the delivery was fast. Impressed with the service. Definitely going to purchase more items from your online store.
I ordered a bracelet and then took a look at the reviews after placing my order. I was mad at myself for not checking those first as this was my first time buying from this company. But, unlike the reviews, I received confirmation of my order and shipping info pretty quick. My bracelet came just a few days later and it's actually really cute! It was very inexpensive so I wasn't expecting one similar to one I paid over $100 for but I really like it and Look forward to wearing it. Might even buy more in different colors.
Unfulfilled order, ignored emails. Seems you can only contact them via facebook and even then it is pot luck!. Steer well clear is my advice as personally i do not believe the positive posts. There appear to be far more negatives so save yourself a huge amount of stress and do not order from this company.
PS the same products are on amazon...
After a consistent bombardment by email & FB messaging, my order has finally shipped and is at the Hermes depot! So relieved but won't celebrate until it's actually delivered.
The route I took was don't give up just keep pestering them. I also found a 'phone number which went to a sort of answering service and I then wrote to the contact details that service offered. It might have been coincidence but worth a go. Happy Christmas fellow (angry) consumers.
I placed an order 16 Nov for two items. To date never received. Several emails and posts on Facebook. Facebook item deleted and one email replied to saying shipped however their own Web site says even though paid in full order is unfulfilled. Having paid with Barclay Card will be claiming against the Company using the full power of Visa. Don't buy from this Company it is a shame you cannot negative score them...
Did arrive but needed 2 emails then received many emails back with took 10 days which is not bad but not 24 hrs as described. Mother and granddaughter moon necklaces sort of thing you would buy on holiday in cheap gift shop, even said on plastic packaging made it n China! But after all negative comments relieved they at least came. Would not us company again.
Tons of spam mail offering me coupons, discounts and first order has not arrived... shows scheduled for pick up since the 21st... this is one week later...! Simple necklace, not expensive, but certainly of little or no value if it does not come in a timely manner. So far, many thumbs down, and I assure you I will post anywhere I can..
Huge scam. Takes your money and you get nothing. No address or phone number. Found a page on facebook that unhappy people have started just for trying to get their money back.
https://www.facebook.com/groups/**************/
I give one star because I actually received my order in a timely manner. I spent 50.00 on 3 necklaces, and a bracelet. All worth like 100 each... the bracelet 189. Yeah right. The photos are misleading on their site for sure. As for quality... I'm with the women who said she would have bought them at dollar store. Don't waste money. My christmas was screwed I cannot give these as gifts... unless it's a under 5.00 gift exchange or little girls under 5 to play with. If it's too good to be true... IT IS
Same for me. Ordered six bracelets, they said they'd been shipped on Dec. 15 (I paid extra for expedited shipping because I needed them by the 17th), but have received nothing. No response to emails. I wish I'd read this first! Visa credited my account immediately when I disputed the charge.
I had my order delivered with no problems.
So bought from them again.
I have no idea what went wrong.
You'd think they'd be grateful for repeat custom. But obviously not.
I waited a month. Nothing arrived.
Order hasn't arrived and they're not replying to emails or social media messages, with no other way to contact them. Ridiculous! Reported to Trading Standards, Citizens Advice, and every other place I can think of. I now have less than a week to replace 11 Christmas presents - stay away from this company!
You can claim your money back! As it turns out this company is scam I’ve let Barclay Card know and they are currently disputing my payment and created a fraud case. I think they already have a record of complaints from this company. If you are also with Barclays it’s worth letting them know – they might be able to get your money back. The jewellery is of extremely poor quality – it has a cheap look, very fragile, and does not look like on the web site at all. It even smells of mould. They want items returned to an address in the USA (even though the company is based in Canada) and their returns policy says that ‘we cannot guarantee that we will receive your returned items’ – a complete fraud! You might have also been registered for a monthly jewellery membership without realising it – they’ll just keep sending you jewellery and you can’t stop it.
I have tried to communicate about an order that never bequeathed me nor will it arrive and they never answer me, the customer service is horrible. Please avoid this company.
Susan Inglis
Oct 3,10:29
I would like to make a complaint. First of all, the delivery time was outrageous, I had to wait over a month to receive my items. Secondly, the necklaces I bought broke within hours of being opened. When I emailed regarding this no-one got back to me for several weeks, I attempted to contact your company numerous ways until finally someone replied asking me to send a picture, which I did, I was told that they would send replacements out and my items would be here within 5-7 working days. It has now, again, been several weeks and I have not received the replacements, nor contact about my order.
Where are they?
I have contacted the trade union and they are now awaiting an answer as well. If no answer is given, they will take action.
Overview
FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 12th among Fashion Jewelry sites.
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- Mississauga, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members