I am waiting for an order that I placed on Dec 13, said shipping label was created on Dec 14. USPS has never received the shipment when I go to track it and I cannot get any response from customer service. I have filed a complaint with my paypal account and am getting ready to request my refund! Horrible customer service. No customer service
Did receive my order and the lady is right, I could go to the dollar store and do better. The bracelet I wore today is already broken. I spent a lot of money. I am really upset. Please do not order from this company. Very cheap merchandise. I give them no stars but I guess I have to put something in.
Bought 2 of their magnetic iPhone/android chargers. Waited almost 3 months with no updates for shipping but of course they took the money right away! Finally had to complain through pay pal to get any response from this company at all. Total purchase was just over 25.00. What i finally received was complete garbage. Missing components so the damn things wouldn't even work! Then to add insult to rip off, they require a valid tracking number to return their garbage to them. This means you have to spend another 14.00 dollars to get back 11.00. This company sucks! Unfortunately, i can't tell everyone what low down, no integrity, thieves these people are but hopefully someone will be deterred from sending them money.
STAY AWAY**** I placed and order with this "company" on 10/21/14. They state orders are shipped within 24 hours. Contacted them and was told response to sale was overwhelming and they were hire new people to catch up with the back log. On 10/30 I rec'd notification after contacting them again that my items were shipped and they gave me a tracking number. I have contacted the shipper and they have no record of this shipment. This smells to me like fraud. I will be contacting PayPal. STAY AWAY...
Ordered almost a month ago. Can't get anywhere with phone calls E mails etc. Paid thru PayPal for 2 magnetic charges $24.93 can't get thru. Can't find out order status. There ripping off 10s of thousands of buyers. They are a total sham. Buyer beware! Don't do it. Something needs to be done with this company. The Jewelry Address is in Canada? Good luck. Let's keep fighting these crooks!
Order placed! 12/2 received an email stating item had been shipped could track it in 3 days, waited 3 days item still said shipping label created. Contacted them on facebook (as there is no other way) comment deleted! Contacted again comment deleted after being told they had been out of stock and will ship soon (Funny when they already told me item had shipped). Contacted them again told item shipped again comment deleted. Contacted them with the email sent on 12/2 attached asking where my order was. My comments was again ignored and deleted! I have no been blocked from having any contact with this company. They are scammers and have stolen my hard earned money!
Ordered Nov 9th. Shipping label created but still not shipped. They claim it's due to many holiday orders yet they still promote themselves selling more items. I know I will never receive my item. Sent multiple emails, messages, instagram comments with no response. This company is a scam. Don't purchase from them.
I inadvertently gave an incorrect postcode and the customer services team very kindly made sure this was corrected. Their quick responses to my queries has been great. I will definitely be ordering from Florence Scovel Jewelry again.
Beautiful neckless on Facebook clearly dipped in silver as the product arrived very quickly but is sadly a cheap alloy. They don't respond to emails and I am one very disappointed customer. Will definitely not buy from them again.
Scammed! Thrives! I placed an order which was never shipped. I tried to call but the number listed online is disconnected. I emailed only to receive bogus return emails. Still no shipment. I put out bad Facebook reviews only to have them deleted. I sent our bad twitter reviews.
I'm a single mom on a limited budget. Pretty sad when what you thought would be great Christmas gifts for your daughters becomes stolen money.
Please do not get scammed like me. Avoid this company!
Looks like something I could buy off ebay for £3 but I spent £20, will not be shopping with these again. Good website makes everything look expensive but in fact it's cheap and tacky looking. The bracelet wasn't finished off properly and had black spots on the silver part.
Items were thrown in a jiffy bag no nice packaging in a clear bag that says Made in China. Really reassuring that this has been hand designed. NOT
I ordered a watch on 11th Nov and it came in good time. As it was a Christmas gift it has been put away safely and only just opened. Loved the look of it but it soon stopped working. Either battery or mechanism are faulty. Company refused a return because it's outside the 30 day guarantee. Offered me a 20% discount... like I'd want to buy another watch that doesn't work...
I placed an order at magnetphonecable.com on Jan 5,2017. My Paypal payment went to AN & Associates FlorenceScovel, apparently the same company as FlorenceScovel Jewelry. As of Mar 10,2017 I still have not received my order! I tried contacting them many times via email, their phone number *******978) was disconnected, and I opened a case with Paypal but they ignored that also. I finally reached them at *******388 and the customer service rep could not determine where my order was. I requested a refund. That took almost 38 minutes to process, and included the wrong amount being refunded their first attempt. By far the worst online buying experience in my life. Stay away from them!
Order ******* still hasn't arrived from Florence Scovel jewellery, it was express delivery and meant to be here in 2 working days. Looking at the other reviews I don't think it will ever arrive. I will report to Trading Standards and if others do the same, we could close down their online scam.
An update to my previous review: I finally received my order on January 3rd after placing it on December 4th. The order was incorrect. You can imagine what a hassle that was. I gave up. Surprisingly, almost another full month later I got all the items I ordered this past week. I would not rave about the quality, but I am thankful to never again have to deal with this company. Save your self time and stress by shopping else where.
Bracelet fell apart and finish wore off in less than one week. Was told on 7/31 that a replacement was "expedited" and that I shoul receive it in 2-4 business days. Two WEEKS later was told essentially that they had been busy with many orders. As of 8/17 I'm still waiting. Not good. My first order will most certainly be my last.
I would just like to tell everyone how pleased I am with the service from Florence Scovel Jewelry.
My items were delivered on Thursday and both pieces are gorgeous.
Thank you once again for your very prompt service, I will be back for more
I don't know if they are a scam or just have horrible business practices but this company should not be trusted! I cannot comment on the merchandise I ordered because over a month later I have yet to get anything! I filed a dispute through the buyer guarantee and FSJ responded quickly stating they would send me updated tracking info. But going on 10 days later (in addition to the time I already lost from original order) I have not received anything. If you go on their Facebook page you will find MANY ppl with the same complaints.(Unless they erase the comments.) No good. Buyer beware, actually just stay away!
I ordered a three ring bangle with a heart. Supposedly reduced by a huge percentage. On receipt about two weeks after online payment, the heart fell off on the first try on, and it was made of the cheapest tin alloy. Got two replies from "Karmen" to my complaint ( where I had included the ref. Number supplied to me) asking me for a tracking number, when I didn't even receive an invoice with the packet. Further emails were just bounced back to me. Scam Scam Scam. Wish Facebook were more diligent about who they allow to advertise on their website! Maybe they should use this review site. Wish I did!
I have never wrote anything harsh concerning a company. This is one company I am convinced beyond a shadow of a doubt is run by people without any compunction to steal people's hard earned money without a conscience. After ordering a gift for my wife that she picked out online they immediately deleted my money from my bank account. It was promise shipping within 24 hours it has been months. Any attempt to contact has been ignored. Phone # is out of order. Will not message back. Facebook page still advertises their company. When I post on their page I need help it is deleted within hours if not sooner. What is the difference between someone who hacks into your back account and steals your money or FSJ taking your money on an order and never delivering? If they contact me or my items show up I will retract everything I have said but not until then. Buyer Beware!
Answer: I suggest you cancel your order and immediately (like right now) apply for a refund from PayPal or your credit card company. This is another way this scam of a company tries to hang on to your money without sending any of their junk jewelry to you.
Answer: It took almost 2 weeks for me and I received a discount voucher for the long wait. I had hardly any response to 3 chase emails. The website/Facebook page makes you feel it's a homely company making fairly good quality goods but in fact it's all made in China and you are truly getting what you pay for as nothing I bought was expensive. I doubt I'll use them again but ok for trinkets.
Answer: It did take a little time, but like Patricia C. Said... once you get it you realize that you just bought a cheap chinese peace of jewelry... the photographer did a great job making it look better than what it really is... lesson learned... lol
Answer: AVOID FLORENCE SCOVEL JEWELRY AT ALL COSTS THEY ARE NOT TO BE TRUSTED Just found out that FLORENCE SCOVEL JEWELRY has refunded the cost of the sterling silver bracelet (stainless steel) Via paypal minus the postage costs, no contact with me or message, will never deal with this company again Trading standards will be alerted to the attempted con! THEY ARE STILL ADVERTISING THIS as a sterling silver bracelet but it is stainless steel, they have blocked any me from any further lines of communication AVOID FLORENCE SCOVEL JEWELRY AT ALL COSTS THEY ARE NOT TO BE TRUSTED
Answer: Scovel is not worth the aggravation.
Answer: There is no phone number you can only reach them by email. info@florencescovel.com This company sells junk. Everything breaks and all they will do is offer to replace it.
Answer: As most of the rubbish they sell is made in China and comes in a plastic wrapper, I would say no. In addition, they have one of the worst customer service on the planet and if you have a problem they will not deal with it for months. Avoid these people like the plague and go to a proper jewellers that will give you value for money and the genuine article that the recipient will not be disappointed with
Answer: Return it
Answer: Don't expect to receive your order. Its a total scam, sorry but i hope you used Paypal
Answer: Look elsewhere for what you want unless you are a gambler. The either don't get the merchandise, it's junk or if you are lucky you get it and it is decent. I would shop some where else.
FlorenceScovelJewelry has a rating of 2.7 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlorenceScovelJewelry most frequently mention tracking number, credit card and business days. FlorenceScovelJewelry ranks 12th among Fashion Jewelry sites.