FlorenceScovelJewelryReviews 572

I order 8 christmas items from Florencescovel on November 7th 2015 And today is December 16th 2015 Still have not recieved my items But I keep getting coupon for my next purchase Are you kidding me.

I ordered my item on 4th Dec and paid for 'expedited delivery'. The advert I responded to stated that the item would ship within 24 hours.

Today, 12 days later, I finally received my bracelet which doesn't look like it's worth the £39.99 it was originally advertised at although time may prove me wrong on this point.

I paid £10 for the actual bracelet and on first impression that seems a more reasonable price.

I asked for a refund of the 'expedited delivery' charge but was offered a 20% discount off my next purchase instead. It is however very unlikely that I will make another purchase from Florence Scovel.

After a consistent bombardment by email & FB messaging, my order has finally shipped and is at the Hermes depot! So relieved but won't celebrate until it's actually delivered.
The route I took was don't give up just keep pestering them. I also found a 'phone number which went to a sort of answering service and I then wrote to the contact details that service offered. It might have been coincidence but worth a go. Happy Christmas fellow (angry) consumers.

I bought a grandmother necklace with two halves. There was a space to put the name I wanted monogrammed on the two pieces. They sent me the crap with Nana on it. I'm not Nana. They never asked what I wanted. There were several names in ads. I've sent to emails and I've gotten response that says they are looking into it. It says write above this line but it will not allow you to. I'm filing a paypal complaint. I should have read about them. They have negative BB rating.

Order ******* still hasn't arrived from Florence Scovel jewellery, it was express delivery and meant to be here in 2 working days. Looking at the other reviews I don't think it will ever arrive. I will report to Trading Standards and if others do the same, we could close down their online scam.

Following my recent concerns with this company, I am pleased to note that I have had two emails to say my order is in transit so fingers crossed.

After 15 days my goods arrived and they look lovely. They need to work on actual communication if they get emails. But once they have packed the goods the updates are good

I placed two orders on the same day only a couple hours apart. For 2 weeks my tracking number said the "label was prepared for shipping". I contacted the company and they did respond telling me they were overwhelmed with orders and were working hard to fill positions to improve service and my item would be delivered in 3-4 days. 7 days later I received 1 of the orders but another 7 days later I am still waiting for the second order. An email I sent them has not been returned.

The order I received was great. I love the detail and craftsmanship, just wish they were more reliable.

It is very unlikely I will order from them again. In this era of Drove delivery service, waiting a month for delivery is not acceptable. This company has some serious supply chain management issues.

I purchased 4 items online. The next day, the price was reduced by 75%. I received no responses to my e-mails sent in accordance with the instructions online immediately upon my noticing. The sale price was fair for the items, but not the price I paid. When I read the terms of returns, apparently, the customer is supposed to send the merchandise back at the customer's expense and THEN the company will decide whether it will refund the purchase price, less shipping costs. If not, you have to pay to have the items re-shipped. This place is a total ripoff. I would not give it any stars. If that were an option.