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Flight ClubReviews 407

1.3
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Flight Club Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to issues with order fulfillment and inadequate customer service. Many customers report never receiving their orders, receiving incorrect items, or facing difficulties in obtaining refunds. Complaints highlight a lack of responsiveness from support, leading to frustration and a sense of being misled. While there are occasional mentions of successful transactions, the predominant sentiment reflects disappointment and a warning against future purchases, suggesting a need for the company to improve its operational efficiency and customer service protocols.

This summary is generated by AI, based on text from customer reviews

service
224
value
216
shipping
223
returns
178
quality
192
Michigan
1 review
0 helpful votes
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Modern day Robbery
April 13, 2021

I placed an order with them. I then realized that my previous address in a different state was auto filled and reached out to flight club before the order was shipped. They told me that I would be able to change the address with the carrier. Once I reached out to fedex they told me that the address could be changed and that flight club would need to reach out to do it. Flight club refused to assist and reach out to fedex and told me they couldn't do anything to help. So I'm out of shoes and money. Never order from them I would not have given them a star or I did not have to.

Date of experience: April 13, 2021
New York
1 review
0 helpful votes
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I was purchasing a size 11 and the invoice, after purchase, said size 4. They will not provide me a refund nor will they provide me a credit. I cancelled 5 minutes after I saw the invoice and they shipped the item two days later. There needs to be a class action suit against them some where, due to the overwhelming reviews I have read with the similar problems of not receiving a refund for poor or horrific merchandise. I will be taking legal action. Any one with me can reach out *******@gmail.com only if your serious.
I will also take to social media to utilize those methods to get information to the masses to avoid FLIGHT CLUB as they have illegitimate company practices

Date of experience: April 13, 2021
Missouri
1 review
0 helpful votes
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Buyer Beware!
April 13, 2021

Shoes are 100% fake. You get what you pay for. I ordered a size 5.5 Nike for my daughter and when they arrived they were the same size as my sons 3.5. Customer service is a joke... Buyer Beware!

Date of experience: April 13, 2021
Texas
1 review
4 helpful votes
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Never received paid item!
April 12, 2021

They SUCK! No communication no shipping information no response. Paid for my Jayson Tatum Air Jordan 35s NOTHING! Scammers from Russia or Nigeria

Date of experience: April 12, 2021
North Carolina
1 review
0 helpful votes
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They will not respond to claims my shoes are a week past when they were supposed to be here have made 2 claims with 0 response $#*! this company I hope they go out of business and there ceo has to sell his body to feed his kids

Date of experience: April 12, 2021
California
1 review
0 helpful votes
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Beware
April 11, 2021

I ordered from them and paid even extra to have the shoes sooner but the size are smaller than normal. There's no exchange or cancelation. There's plenty more websites to order I would not recommend ordering from here at all.

Date of experience: April 11, 2021
North Carolina
3 reviews
1 helpful vote
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Stay away this people are scammers sent used shoes damaged box $275. Its said and cant get refund retro 1 jordan

Date of experience: April 5, 2021
California
1 review
0 helpful votes
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Very satisfied
April 2, 2021

Ordered two pair of shoes from them. I received one pair very fast but the other pair took a couple Of weeks because it was shipped from GOAT NJ. Very satisfied with the service.

Date of experience: April 1, 2021
Canada
3 reviews
2 helpful votes
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One of the many covid cancellations, I had also purchased flight insurance from Manulife (never bother; they don't honor their claims). I had my refund approved; never got it.

Flighthub.com's sales reps are in India of course and just hang up on you, lie to you, etc.

The "refund" phone number does not allow you to do anything but book more flights.

I have sat on another line waiting an hour; no one's answering.

In future, I will never insure my flight, and I will only buy direct from the airline, at the airport itself.

Date of experience: April 1, 2021
Pennsylvania
1 review
0 helpful votes
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Scam
March 31, 2021

This is hands down the worst shoe company to order from online. I was ripped off by this company for $160 and never received anything not even a confirmation. DONT DO IT

Date of experience: March 31, 2021
Illinois
1 review
1 helpful vote
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Terrible
March 29, 2021

My shoes are fake one is bigger than the other they have scuff marks on it look like the tried to clean them but just messed the shoe up more I will never shop with them again

Date of experience: March 29, 2021
California
1 review
6 helpful votes
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Horrible
March 25, 2021

I ordered the air jordan 1 university blue, box and shoes came damaged and missing shoe laces. They refuse any returns only offering a 45 dollar credit on my next purchase. This is by far the worst company I've ever purchased anything from! DO NOT buy your shoes here!

Date of experience: March 25, 2021
Illinois
1 review
6 helpful votes
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Order Never Arrived
March 24, 2021

I ordered a pair of Jordan Mids a week and a half ago, and was told my shoes would arrive today. UPS notified me that my shoes were delivered earlier, however there was no package anywhere on my property. This could be a UPS issue rather than Flight Club, but I have been unable to contact either company to figure out what has happened to my order. I have seen many reviews stating they recieved fake shoes, but I have gotten no shoes at all. Don't order from this website, find another like StockX or Goat.

Date of experience: March 24, 2021
Texas
1 review
3 helpful votes
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Sold me a pair of fake Nikes at full price
March 17, 2021

I ordered Nike running shoes got them wet watering my yard and the colors bled out all over the shoe and ruined them.

Date of experience: March 17, 2021
California
1 review
7 helpful votes
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Air Jordan Mid 1's
March 16, 2021

Got my shoes in less than a week worn them twice so far.
They came brand new clean and fresh like I bought them directly from the Nike warehouse.
About to by 2 or 3 more pair.
My fiancee also buys Nike Air Max from them had hasn't had any issues.

Date of experience: March 15, 2021
Maryland
1 review
2 helpful votes
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They are scam artist I never received my shoes they didn't even offer a refund! Karma will get them

Date of experience: March 12, 2021
Indiana
1 review
4 helpful votes
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*** Buyer Beware!
March 9, 2021

This is a scam company, my shoes were suppose to be brand new! My shoes had scuff marks on the outside of the shoe, there was dead skin on the inside of the shoes from someone trying them on with out a sock. The inside of the shoe had small sock balls stuck to the inside side part. Sooooo nasty, I contacted the company Feb. 19,2021 and still no update on refunding me back my money! This is a waste of time and good hard earned money!

Date of experience: March 9, 2021
North Carolina
1 review
0 helpful votes
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Refund
March 7, 2021

They take your money and dont ship $#*!. SCAMMING $#*! $#*!ES. Dont waste your hard earned money on these hoes. Big Purr

Date of experience: March 7, 2021
GB
1 review
3 helpful votes
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Ordered a pair of Nike Turbos. Put them on to try on and the heel came away on the sole. I emailed, and they basically said nothing could be done. Rubbish customer service, a waste of $160, and I do not recommend. I will be filing a complaint with the BBB.

Date of experience: March 6, 2021
Alaska
1 review
3 helpful votes
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Thief's
February 26, 2021

I ordered some white jays in new condition and they came dirty and creased I emailed for an exchange and they never got back to me I recommend calling your bank and disputing charges with your purchase because flight club customer service does not care about you and the $#*!ty shoes they sent you, keep your money away from this company

Date of experience: February 26, 2021

About the business

For nearly a decade, Flight Club has been the most trusted source for buying and selling the rarest and most coveted sneakers, worldwide. You'll find the deepest and most versatile selection of kicks here -- from Air Jordan to Nike to adidas to New Bal...


flightclub.com
New York City, NY, United States
+240