• Fiverr

Fiverr

Overview

Fiverr has a rating of 1.4 stars from 1,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 113th among Freelancing sites.

  • Service
    253
  • Value
    243
  • Shipping
    156
  • Returns
    184
  • Quality
    230

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.3%
Positive
7
Neutral
1
Negative
54
144
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Only given 3 days to pay or reject the delivery, but getting customer service took most of that.
  • Scammed out of money for a service i paid for and did not receive... no customer support!
How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Top Critical Review

“Prepare to be spammed”

Sara A.
2/18/24

I needed a flyer made more appealing and found someone who did a good job quickly. After completing and tipping (fiverr takes a fee of both project and tips) I started to receive cold solicitations for work. I deleted my account, but they still come and customer service won't do jack about it. Don't use the platform if you like having privacy and not using your time to sift through these solicitations.

Reviews (1,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (158) customer support (98) credit card (42) phone number (14) support team (18)
Thumbnail of user lecherb
10 reviews
2 helpful votes
March 14th, 2024

Fiverr is the right place if you have skills and want to be your own boss.
Nowadays it is the time of freelancers and other people who can work from the privacy of their homes.
And the great thing is that such people can earn more than the average person doing a 9 to 5 job. Although I must say that I have a huge respect for blue collar people too.
But I feel like I am more productive when I can choose the schedule I want and when I can set the deadlines for myself.

Thumbnail of user favouri4
1 review
2 helpful votes
July 5th, 2022
Verified purchase

Fiverr is extremely strict when it comes to following the rules there. It is expected that the terms and conditions are thoroughly read and that the rules are abided by. I have seen a lot of people complaining about the partial treatment in favour of the buyers so I'd like to address that. I have had a few issues with buyers as a seller there and I do not hesitate to contact support. I have experienced wonderful service and treatment from them and though the replies may be a bit generic, consistent follow-up usually gets you the answer you are looking for.

I'd advise sellers to reread their terms and to thread the site with caution because of ill-minded buyers (that are also on every other site).

In conclusion, Fiverr has been very helpful to me both financially and knowledge-wise (I am a college student, the extra money really helps). I hope my review helps and clears some doubts and questions you may have.

Tip for consumers:
Always contact the seller/buyer before ordering. For a decent experience, communication and instinct matter. If you feel uneasy or see red flags get another seller/buyer!

Products used:
I am a writer there. I have purchased writing services from other sellers there.

Service
Value
Quality
Thumbnail of user ttoshiq
4 reviews
1 helpful vote
August 1st, 2021

Excellent app for freelancer. A wide range of skilled people, from affordables to high quality professionals all sorts of projects. I salute the makers. Thank you for helping towards my creative ideas coming true. While supporting young up and comers and industry professionals sustain careers in their given fileds of expertise.

Thumbnail of user kingsleyu4
1 review
1 helpful vote
August 21st, 2021

Fiverr Review
Fiverr ReviewFiverr is the largest online marketplace for freelance services, connecting businesses with freelancers providing digital services in more than 300 categories.
The main mission of Fiverr is to change how the world works together.
As a result, they provide a platform where customers can find relevant freelance services for their projects and order from their preferred freelancers worldwide.
What Are Fiverr Gigs?
On Fiverr, you as a freelancer are called a seller. Fiverr gigs are services that you're offering to clients. When you create your Fiverr account, you need to list your gigs, and buyers who are interested in your service will ask questions and purchase them if they are satisfied with your offer.
The gig prices on Fiverr vary from $5 to $10,000 depending on what service is offered.
You can currently offer gigs in the following categories:
·Graphics & Design
·Digital Marketing
·Writing & Translation
·Video & Animation
·Music & Audio
·Programming & Tech
·Business
·Lifestyle
Each of these categories contains 30 subcategories, so it should be easy for you to find the gigs you can sell on the Fiverr marketplace.
And what's best about Fiverr is that you can set your pricing for your gigs and even offer upsells.
Is Fiverr Legit & Safe?
Yes, selling your services through Fiverr is completely safe and legit. The platform is protected with an SSL certificate that protects your billing and personal information.
In order to ensure both sellers' and buyers' safety and satisfaction, Fiverr works as a middleman, holding your payment in escrow before you deliver the order.
However, not all clients may be honest and trustworthy on the platform. In case your client refuses to pay you for the service you've provided, you can contact Fiverr customer service to help you resolve the case.
Moreover, more than 4,000 Fiverr reviews on trustpilot total the score of 4.1 out of 5-star rating. But negative reviews mostly belong to clients who state that they received poor services from freelancers on the platform.
Fiverr Features
Fiverr is all about creating a safe and convenient freelancing platform. That's why it provides various features to ensure you feel safe and comfortable working through their site.
Freelance Marketplace
The main feature of the Fiverr platform is a freelance marketplace. Freelance Marketplace is the part of Fiverr where sellers find gigs you as a seller has listed.
After the client finds the gig they're looking for, they have an option to make an order immediately. They can also message you before they do so to ask any questions they might have.
Custom Offers
Some clients may have specific needs. That's where the custom offers option comes into play.
A client may contact you through your existing gig, asking if you can provide the service they need. And as the service such clients need differs from your gig description and pricing, you can send them custom offers.
Private Communication Platform
To make things simple and protect your rights, Fiverr provides a private communication feature that's built into the platform.
The built-in chat option allows you to communicate with your clients both from the Fiverr web version and mobile app.
Ratings & Feedback
The ratings and feedback feature is the key to your successful freelancing journey. After delivering each order, clients rate your work and provide feedback.
All of the feedback is recorded on your seller profile. And potential buyers choose freelancers they want to order from after reviewing your rating and feedback.
That's why it's important to always deliver high-quality service so you collect some excellent feedback.
Secure Payment Gateways
To ensure a secure payment system Fiverr provides 3 safe payment gateway options to withdraw your freelancing earnings.
·PayPal
·Fiverr Revenue Card - a Fiverr MasterCard, that's supported by Payoneer
·Bank Transfer (Direct Deposit for the US)
Seller Protection
In case you may encounter fraudulent clients, who make chargebacks, claiming they didn't receive the service, Fiverr protects you by resolving the case in your favor. As a result, your funds will be back into your account within 7 days.
Fiverr Learning
Fiverr helps you level up your skills by providing a Learn from Fiverr page where you can find interesting online courses in different categories.
How to Make Money on Fiverr?
Step 1 - Create Your Seller Profile
Your profile is probably the most important part of your Fiverr journey.
Your seller profile is the first thing buyers see when deciding who to order from, especially if you have no feedback on Fiverr yet.
So it's important to make your first impression a good one.
Apart from providing a short description about yourself, make sure you showcase your experience, skills, and history on your profile.
Step 2 - Create Your Gigs
After you've filled out your profile that leaves a good impression, it's time to create a gig and lists it on the marketplace.
At this step, you'll need to provide all the information regarding your gig, such as:
·Information on your service - What will the buyer get? How long would it take you to deliver the order?
·Requirements - what information you need from clients to deliver your service.
·Your pricing.
Gigs usually have cover photos that are usually the first thing that grab buyers attention. So make sure your gig image is appealing and relevant to the services you provide.
Step 3 - Browse Client Requests
While applying to jobs is not the main feature of Fiverr, they still offer the section where you can find client requests and offer your services.
This section is especially beneficial when you're new to the platform and looking for first few jobs.
Step 4 - Accept Client Requests
At times, clients will communicate with you before ordering from you while other times they will just purchase your gigs. Either way, you need to accept client requests and let them know you've received their order.
Step 5 - Deliver the Service & Get Paid
The last step in the process is to deliver the expected service to your clients after which you'll get paid.
Payment processing takes time and your funds will remain in a "pending" status for a 14-day clearing period. Fiverr also ensures client satisfaction in this time frame as well.
Fiverr Seller Fees
Creating a Fiverr seller profile and listing your gigs is free.
However, when your gig sells, you're automatically charged $1 for every $5 you make or 20% of your order total.
Pros
·You're selling a service at the price you set and not your time.
·Remain anonymous - Fiverr allows you to remain anonymous and don't reveal any personal or contact information of yours.
·Upsell opportunities. You can increase your Fiverr earnings by offering your clients upsells. E.g. You can offer less delivery time for additional payment.
·Seller protection. Fiverr ensures your and your funds' security on the platform and helps you resolve the case with fraudulent clients.
Cons
·High selling fee - 20% of each order.
·Automatically accepts orders
Click here to buy any service of your choice on Fiverr at an affordable price.

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Thumbnail of user kimberlyr71
3 reviews
11 helpful votes
May 4th, 2018

I really like Fiverr. I use the site all the time for various needs related to my business including voiceovers, social media graphics, web design, Google indexing, Logos, ads, etc.

I have been pleased overall and there are a few freelancers I use on a regular basis. Just make sure you check out the person's profile. I tend to use Level 1 and Level 2 sellers. I've only had a few gigs that didn't turn out the way I wanted, but overall, I've achieved a lot of goals through Fiverr and plan to continue using the site.

Thumbnail of user ionicaf
2 reviews
0 helpful votes
May 9th, 2019

I think that Fiverr is a very useful app that helps you to make money from home.On this site you can find anything that you need: from pranks to serious task, and i think that is really useful because you don't know when you need something that is one click away from you.As a "worker" at Fiverr you can eran a lot of money from doing what you like and know to do from home.

Thumbnail of user ogunleyeb
3 reviews
8 helpful votes
February 13th, 2018

Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?

If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.

Thumbnail of user jenh63
1 review
3 helpful votes
March 16th, 2018

A lot of the reviews here are bad because satisfied people are less likely to leave reviews. Fiverr makes it possible for me to make a full-time income ghostwriting from home. Most of the buyers are great. The site is easy to use and I have a consistent stream of business. They could use a better vetting system. There are a lot of people who are unqualified in my category. They're easy to spot though. Just look for grammatical and spelling errors in their gig description. Also, always reverse image search their profile pic to see if it's a random stock image.
If you take the time to search through sellers, you can get a really great value. I recommend always starting with small $5 or $10 gigs first before jumping into big projects, and if you buy writing, make sure to manually type the content into both grammerly's plagiarism checker and copyscape. Some sneaks do some fancy coding tricks to make stolen content pass copyscape, so if you copy/paste it will pass.
All of that might sound pretty scary, but you have to understand it's just a platform. The sellers don't work for Fiverr, they're just using Fiverr as a platform. There are sneaks and crooks everywhere. But you can also find some awesome sellers who do great work at a great value.
Also keep in mind that if you're being very stingy and expecting hours worth of work for $5 then you are much more likely to get an unscrupulous seller.

Thumbnail of user tomm1243
2 reviews
5 helpful votes
March 28th, 2017

I needed a logo for my business ( I run an IT consulting bsuiness) and contacted several guys to do the work for me. Honestly speaking, many of the freelancers working on there have vey limited skills. Watch through their portfolio to figure out if they offer what you're searching for!

Anyway, I found a great guy from Sri Lanka and he did some fantastic work. Smooth transaction by FIVERR. Would do it again!

Thumbnail of user jakec80
2 reviews
9 helpful votes
February 21st, 2019

I have been using Fiverr for more than a year, spent thousand of dollars to get services from different sellers. So far, of course I have met a few lame sellers delivering below average quality and still able to argue they did the job. Some I managed to get my refund, some didn't.

Nevertheless, there are plenty of sellers whom I repeatedly purchased service from them and they never fail me. So I'll say it's more satisfaction than disappointment, and I will continue to use it.

Thumbnail of user ninal22
1 review
6 helpful votes
May 26th, 2016

I ordered a logo, got one (very fast), which I really liked (and I gave a tip as well) and yesterday I found out that this same logo is used from the Australian Health Party... fortunately before printing my business cards.

For me this is fraud to tell that a special logo is made FOR you... and it is just copied from wherever.

August... I wonder why the company did not approach me... bad business practise!

Thumbnail of user jackw93
19 reviews
90 helpful votes
March 14th, 2016

I've bought many times in different sections. From art to voiceover and web design. The sellers are really professional and have lots of reviews, the community is active and supportive in reviews. I see small sellers get a few reviews and take off like crazy. And the people love their jobs- there's a blog sharing about it. I've never had any issues with Fiverr. I've done freelance work online and Fiverr offers a much easier platform for new beginners than many freelance bidding sites- which are much more competitive and far less personal.

Tip for consumers:
Make sure to check how many revisions you get if that's applicable to the job. If you are unsure about the job, it helps to know there are extra revisions available free. Also make sure you know what you want and articulate it clearly. Many sellers want you to message them first and buy the gig upon agreed details. It's almost impossible to make a custom design from a generic structure.

Service
Value
Returns
Quality
Thumbnail of user stasiac1
1 review
0 helpful votes
June 25th, 2017

I've had some great results working with freelancer I found on here. But I also had the opposite. So it really depends, just make sure to properly screen providers.

Thumbnail of user yasm158
4 reviews
12 helpful votes
October 3rd, 2017

It is unfortunate to see so many negative reviews on Fiverr while other freelance platforms which are worse have much better reviews. I'm writing from an honest and trained seller's point of view. Fiverr has ups and downs. It is true that at least 2/3 of the clients are looking for dirty cheap prices that no professional would offer to work for. And, there's probably a bunch of sellers who are doing sloppy work to cater to those clients. This is mostly to be blamed on those clients who think they can get hours worth of work for $5, just because its called Fiverr. Having said that, Ive had wonderful clients on this site and built relationships that lasted for years. What I like about Fiverr is that this platform still has that balance between the number of jobs offered and sellers, at least in my field. If I send an offer, I usually get contacted unlike in other sites where I see 30-50 bids on a few projects. One down side I experienced is that its algorithms are unforgiving. If I paused a gig or mutually cancelled an order (which often happens when sellers put orders for $5 expecting work of 10 times more value), my gigs will take a nose-dive until a past client starts an order with me or until I find a client to work with. They must fine tune these hidden score systems to work more intelligently. Overall, my experience has been positive so far.

Thumbnail of user danb134
1 review
17 helpful votes
February 18th, 2016

Maybe I'm bias because I'm a seller on Fiverr ($4k earned in January 2016). However, most of the user reviews I saw on this site are coming from people who seem to need to be better at reading comprehension. I've never had Fiverr not pay me. I have also purchased many gigs on Fiverr and have had 1 or 2 not go perfectly well, but a simple modification request to the seller was all it took to get them to correct the problem.

FOR SELLERS.
For new users, payment can be delayed 2 weeks (potentially up to a month, it's been awhile since I was a new user). They are VERY transparent about the payment system and you can even see exactly when the money is available for withdraw.

FOR BUYERS.
Use some common sense before bidding on a professional service. Ask for their portfolio (if it's web design, graphics, writing, etc). Ask what specifically is included in your purchase. Fiverr cannot force you to accept a seller's work, so if the work done is not what you were expecting, request a modification and the seller must work with you to make it right. Again, read the terms on the site and utilize the tools available instead of calling it a scam.

Tip for consumers:
Whether you're a buyer or a seller, use your head. Fiverr is not a scam, but you are working with a global marketplace and you should always ask for credentials from sellers.

Service
Value
Quality
Thumbnail of user stever154
4 reviews
10 helpful votes
June 21st, 2017

Had a bad seller, wont edit his poor work. Sent a message to Fiverr support but all they said was work it out with the bum. I tried that and all he did was rant that I was a crummy buyer... all because I wanted what he advertised but didn't deliver

Thumbnail of user jennifere72
1 review
0 helpful votes
August 4th, 2017

I was a buyer on fiverr for a long time before I was a seller. I had all of my book covers made on fiverr. When I decided to start freelance ghostwriting, I gave fiverr a try. It's been amazing as a seller. I get great clients. I work on really interesting projects, and I'm making a few thousand bucks a month. There are some rotten sellers on Fiverr and more plagiarism than I'd care to see on the site. However, buyers can avoid these scammers, by doing their due diligence, looking through reviews, and be willing to pay higher rates. No one who is actually doing the writing is going to take $5 for 3000 words. Use common sense when picking a seller, and you'll be fine. Sellers at Level Two or Top Rated are more likely to be decent.

Thumbnail of user gregoryc64
1 review
0 helpful votes
October 26th, 2017

Great design of the website, people are quick to respond. Yes, sometimes you don't get what you want, but overall, I was always satisfied with the quality of work there.

Thumbnail of user tm134
1 review
2 helpful votes
May 17th, 2017

I started with them way back in 09 or so. When everything was $5, now it's $30-50 dollars so the FIVER is a mis-nomer. I've had countless gigs over the years that were NOT satisfactory, but never charged back, but this last experience of creating a logo for $42 which was the premium price: iamfrk7 charges, who lives in Turkey creates turkeys! Basically used reg fonts you can get for free, + nothing more than cheap clip art attached to it. He claims you get all these different examples, but in the end you only get ONE! Service is totally unacceptable, and the files he finally sent me, will not open in paint to resize even though it has a. Png extention on it, so he did something to it in photoshop so it will not open in paint... have had it with Fiver gig, and this time I will put a claim into paypal for my money back. Total fraud..

Thumbnail of user clarkkentk
151 reviews
2,516 helpful votes
August 9th, 2016

Got a really nice logo design from Fiverr for only $5

Thumbnail of user howardz3
1 review
0 helpful votes
August 2nd, 2017

I contracted with IWRITERZ to write a 90 second explainer ad. Her profile said "USA". I wrote her exactly what I wanted and even referred her to another explainer ad video that I had completed a few weeks ago. I requested to see a sample of her work which she sent me.

She said understood what I was looking for. Her profile said 2 days. It took four days and looked like it was written by a 4th grader. I now assume that she was not from this country and a limit command of the English language.

Today she cancelled the order.

I have had other very good work done by two other sellers, one from Pakistan and the other from Venezuela.

Thumbnail of user claudiod7
1 review
1 helpful vote
May 30th, 2016

Had few jobs done, some delivered total rubbish, which I asked to be reviewed and amended.
Others delivery very good quality jobs.
The more expensive are not always the best ones.
So I never choose them and always start with small tasks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesd344
1 review
1 helpful vote
August 22nd, 2017

Traffic is an essential need for every website. I was really upset and discouraged when I was spending so much on marketing my website but lacked a good writer. I found an agent on fiverr.com (see here: https://www.fiverr.com/alexias44) who provides me with excellent content for my website. Now I blog with passion and joy because I know I have quality content for my audience. I have been using her writing services for sometimes now and she is the best so far.

Thumbnail of user katieb21
1 review
5 helpful votes
October 15th, 2014

I've bought and sold on Fiverr for the last 3 years and find it very reliable. It is so much easier to use than any other freelance site I can find, and a lot less expensive on both sides! There are a few minor bugs and of course there is always someone trying to scam someone else (EVERY website has this, people!) but I've learned to work with the flow and enjoy the extra income and the extremely cheap business and personal services!

Tip for consumers:
DO YOUR RESEARCH! Don't just order from any little Joe or Jane, look at their ratings, feedback, samples, response time, grammar, and spelling to judge the seller.

DON'T OFFER SCAMS! If you are trying to make fast money online, do it with your own skills and abilities, not with some software to make some quick bucks and not actually delivering anything valuable!

Service
Value
Shipping
Returns
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Thumbnail of user afnann
2 reviews
13 helpful votes
March 15th, 2016

Just like with any other service, you need to check who is working on your order. I've had cases when works were good, and I've also had cases when works were bad. So first check who you work with before placing your order. This is excellent value for this money.

Service
Value
Returns
Quality

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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