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Fiverr

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Australia
1 review
7 helpful votes
Follow Alex O.
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The fiverr platform is geared against the buyer from the start. Buyers are forced to take what is given and go away. Dont bother trying to get changes done and too bad if you wait 3 days and dont respond, as the job will automatically be closed and the coder will ignore you. Don't waste your time on money on this big pile of $#*!. Use upwork instead.

Date of experience: November 19, 2016
Minnesota
1 review
6 helpful votes
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The site is terrible
December 11, 2015

The reviews are rigged, and the seller I dealt with was a foreigner posing as an american, and did terrible work, I even caught them stealing other work from google. Terrible. To top things off, Fiverr makes it very difficult and time consuming to get your money back.

Date of experience: December 11, 2015
California
1 review
3 helpful votes
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Paid separate sellers to create logos for a new business. The first one delivered nice looking logos. Only, they were ripped off a popular aquarium on the other side of the state! Another seller was 4 days late, delivered completely unusable logos that didn't follow the prompt whatsoever!

Date of experience: June 29, 2017
Nigeria
3 reviews
8 helpful votes
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Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?

If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.

Date of experience: February 13, 2018
Missouri
1 review
7 helpful votes
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I just had to file a dispute as a buyer with PayPal because Fiverr closed my account and took my money! Fiverr is able to get away with these types of illegal business practices because they are located in Israel and not the United States?

I honestly believe they continue these horrible practices because they are not subject to US business laws. Nothing is going to happen until there is International pressure on Fiverr. I will hold my breath on that one.

They just received a $30 million dollars in funding (see this wiki link: https://en.wikipedia.org/wiki/Fiverr.

Date of experience: July 21, 2015
Texas
1 review
2 helpful votes
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This site is a rip off. Very hard to explain what you are really looking of and then they tell you that you have to pay 5.00 extra per revision. They charge you for everything and the end result is still no good. Don't waste your money and look for a local graphic designer that you can actually speak in person or over the phone.

Date of experience: April 6, 2018
Florida
3 reviews
5 helpful votes
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Warning, DO NOT use. Even if you get lucky and find a good seller, should anything go wrong, Fiverr will will not refund your money. They offer a credit for future services, minus a percentage they steal from you. Fortunately I used Paypal and am filing a dispute, which Fiverr will most definitely lose. It's still a waste of your valuable time. I got 100% of my money back thanks to Paypal.

Date of experience: July 24, 2017
Australia
1 review
0 helpful votes
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Customer Service
January 30, 2022

Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Date of experience: January 30, 2022
Illinois
1 review
2 helpful votes
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Dishonest Seller
June 13, 2017

Fiverr supports unscrupulous Sellers. On 4 separate occasions I have asked a Seller to relinquish my username and password to website (that seller created) that I explained to him that I would manage. In addition, the seller promised 9 revisions and only allowed me one revision. Fiverr Customer Support does not intervene leaving you with no recourse.

Date of experience: June 13, 2017
Arizona
1 review
2 helpful votes
Follow Martha S.
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I'm trying to get an e-commerce site built. After my time on fiverr I'm still trying to get it built. To start, the freelancer claimed they were fluent in English and they're profile was in good English, but when I talked to them they were very hard to understand. Terrible grammar. I probably should have pulled the job at that point, but I continued anyway. I gave excellent instructions, but they never produced anything. There was lots of back and forth, but no progress was ever made. And he kept calling me sir even though I said repeatedly that I am a woman.

Eventually I got sick of it and got my money refunded through my credit card company. I will never use fiverr again. How are you supposed to trust that your project will get done if the sellers don't even tell the truth about what language they speak?!

Date of experience: January 4, 2017
Canada
1 review
15 helpful votes
Follow V N.
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A lot of the sellers are scammers. They advertise work for $6 then ask you for over $500 in when you contact them. One seller did a pitiful logo that was clearly unacceptable. I was refunded but once I lost my password Fiverr, is now making it difficult for me to access that account. The customer service is awful and they allow scammers. Most of the sellers are showing work that isn't there's and changing prices.

Date of experience: June 25, 2020
GB
1 review
5 helpful votes
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Hey guys, I don't think fiverr is a scam as I've used it without a problem, but it can be a little messy. I've been using fivesquid.com, which personally feels to me to be a much better and more trustworthy site. It's a British company that seems to tick all of the boxes for me. They seem to have just released a new version of fivesquid and I must say it looks pretty slick to me, so will be using it even more now.

Date of experience: November 26, 2014
Florida
1 review
2 helpful votes
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Awful company, I will never do business with them. They hire incompetent designers who are only nice until they see money. Tey hire fly by night designers who are here today gone tomorrow sort of like a homeless shelter. Very disappointed with their customer support. In fact we got no support at all. Very rude and uncooperative company. I will never do business with this company ever again.
Big mistake.

Date of experience: February 14, 2024
Wisconsin
1 review
5 helpful votes
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I don't know why the bad reviews on here. I have used Fiverr.com since the site started. I had over six logos designed for my various companies as well as other marketing tools linked with Facebook and twitter as well as reviews and such. The vendors were more than helpful and most of the time I even tip them because the job was so good. The vendors that delivered me the logos more often than not would give me anywhere from 2-11 logos for only $5. That is a ridiculous price. I was charged over $300 for my very first company logo from a graphic design firm. So all in all I highly recommend choosing fiverr.com and giving it a shot.

Date of experience: April 12, 2015
North Carolina
1 review
4 helpful votes
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The designers sent me a logo I asked for revisions. I didn't hear back after multiple messages, submitted a dispute with no response. Fiverr.com completed the order and then gave the designer 5 stars. Don't waste your money. Try another service and send a message to Fiverr.com.

Date of experience: November 27, 2017
Oklahoma
1 review
3 helpful votes
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I've had very rough experiences and a couple ok ones. It's really a crap shoot. I've had sellers on Fiverr tell me they can do the work (math) and then return the work 100% incorrect. I've also had sellers not deliver on time and try to make it look like they did (dishonest practices) to scam me out of my money. If you can, I'd avoid using Fiverr for anything important.

Date of experience: January 30, 2017
Texas
1 review
0 helpful votes
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Website Developer
March 16, 2021

I was looking for a professional and expert who can help me out with my shopify store design and to make it high responsive. I lost money before i met this freelancer who help me out on everything i was looking for including marketing so i do generate sales as well. So i will like to review him here. He's so professional and delivers fast. You can trust him.
Thanks

Date of experience: March 16, 2021
Ohio
2 reviews
4 helpful votes
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Really awful
February 26, 2022

It takes a lot of time to set yourself up on Fiverr. I was finally set to publish my gigs and I was promoted to take a test to establish I am capable of doing the work. I clicked on "take test" and got an error code. Customer support takes 12 hours to respond. I continued to get the error code, waiting an entire day to get a response each time. They just told me basically I'm screwed and have to wait 3 months to try again. I would find another site that cares about your small business.

Date of experience: February 26, 2022
Massachusetts
2 reviews
16 helpful votes
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Very Bad
February 9, 2018

Gee I wish I had read these reviews before I went with fiverr. My experience was very bad. The person did not follow my instructions and each revision got worse. Then I went on vacation and when I got back internet service I had an email that my order was finished because I didn't respond within 3 days! I asked for my money back but I doubt anything comes of it. Stay away.

Date of experience: February 9, 2018
Viet Nam
1 review
8 helpful votes
Follow Brooke H.
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Fiverr has so many issues with their service providers that I don't see them staying in business. Several of my projects have been incomplete, tried to strong arm for more money before completion or simply have not replied to the business. There is a sense of laziness and an attitude of "you should pay me, but that doesn't mean I should do your work."

The support behind Fiverr is no better. I have had missing refunds, support that refuses to acknowledge that my work was not provided and inability to back up the buyer. It's a bad ethic to have, especially considering that it's the buyers that are allowing their company to exist and most of the time, we are contacting them because of unsatisfactory work.

There are a lot of sites that offer the same services with much better support and actual work ethic that has to be matched.

Date of experience: April 18, 2020

Overview

Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147