Overview
FishingBooker has a rating of 3.7 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FishingBooker most frequently mention great time, customer service and spanish mackerel. FishingBooker ranks 1st among Fishing sites.
The actual fishing trip was absolutely fantastic with Capt. Frankie and his crew. We were provided with an excellent experience and education by the crew. They made our excursion a very successful one (we all caught salmon). The only downside had nothing to do with the crew/boat - it was a problem with Fishing Booker which did not update their instructions - we were informed that the boat was located at a harbour in Oakville, but we found out that the boat was docked 30 km away.
You would think paying this much for a fishing trip you would get someone with experience. Not what we paid for. Drove around wasting time without even a nibble. Captain didn't seem like he wanted to be there. I would not waste time booking with FishingBooker if they continue hiring captains with no experience.
I provided an honest review of a recent charter that I booked. They totally whitewashed the review to protect the charter. I gave positive points and negative points to help future buyers know what to expect with the charter I chose. It appears they will try and protect their golden geese from posting the description of the review of anything less than stellar to preserve the symbiotic business dealings. Meanwhile, everything positive described is posted.
Hi Johnny,
Thanks for taking the time to leave a review – both here and on the listing you booked!
I looked into the case you reported in some detail, as our policy is never to change reviews to make listings look better. We understand that reviews are the best way to show an honest and accurate portrayal of any charter, and as you'll see on the listing you booked, there are a range of reviews from 5 stars to 1 star there already.
With this in mind, I can assure you that your review wasn't purposefully doctored to only include the good parts. Instead, it seems like it may not have saved properly, as originally it contained the rating only, without the text. After you forwarded what you wanted the review to say to us, we helped you adjust it so the text shows up correctly. You can see it here: https://fishingbooker.com/reviews/view/258054.
I hope that this now portrays a more accurate picture of your experience. If you do need to make any changes, please do let us know. You can do this by replying to the latest email you received from Johnny.
Thanks again for sharing your feedback – we'll keep an eye on any similar problems and work on making the review experience smoother in the future.
Tight lines,
Cat
Captain Rod and Mate Andrew worked hard to ensure we had a good time and they used their knowledge and a variety of fishing techniques at a bunch of locations to get us some meat, a trophy, and a lot of great pictures. The atmosphere on their boat is exactly what it should be.
We'll be back for more!
Hi Ed,
Thanks for your review! I'm really glad you enjoyed your fishing trip with Captain Rod and Andrew. I hope we can help you get out on the water again soon!
Tight lines,
Cat
Had an awesome time going off shore fishing. Caught loads of fish, had plenty of room for 4 of us on the boat, and the captain and first mate were knowledgeable and really great people. Highly recommend
Their site led me to book the wrong charter. I followed their links and submitted payment. Within a few hours I noticed they booked me on the wrong boat. Wouldn't let me cancel without forfeiting my deposit. Let a negative review for the boat because they ultimately keep the...
UPDATE
They found their mistake and took care of it. Mistakes happen, we get that. Thanks for taking time to make it right.
Hey Marcus,
Thanks for sharing your experience, and I am really sorry to hear about the mix-up with your charter booking.
I took a closer look at the situation, and it seems there might have been a bit of confusion. While the charter you booked is indeed listed under the "Top Halibut Fishing Charters in California," there's a crucial detail in the description that the trip you booked is a half-day excursion that doesn't specifically target halibut. It's easy to miss the fine print sometimes, I get it!
That said, I totally understand your frustration, and we aim to make things right. I've gone ahead and refunded your deposit as a gesture of goodwill.
Mistakes happen, and we're committed to ensuring our customers have the best experience possible. Thanks for your feedback, and we hope you'll consider giving us another shot in the future.
-Niko
Went on Charter with Captain Kenny Kramer. It's was a blast. We were scheduled for bay fishing but it was slow, Kenny took us off shore and put us on some huge state water red snappers. We will book with Kenny again. Thank you Kenny for a great day on the water!
Hi Lincoln, it sounds like you've earned yourself some bragging rights! The next time you decide to cast a line, just let us know. All the best from FishingBooker.
FishingBooker is a great way to see multiple fishing charters in your next fishing location! Plenty of options and filters to view the fishing charter companies you want to see. Prices on FishingBooker are higher than normally booked directly through the charter company. I would recommend FishingBooker to any novice fisherman or for a family trip in an unfamiliar vacation location.
Thanks very much for your thoughtful review, Travis! It means a lot to hear that you liked our website and would recommend it to others.
Regarding the prices, we actually operate a Best Price Guarantee, which promises that customers will never have to pay more to use FishingBooker than if they booked elsewhere online. If your trip is advertised cheaper elsewhere, we'll refund the difference! You can find out more here: https://fishingbooker.com/bestprice
We hope this helps and please let us know if you'd like any more information.
Today was my 3rd attempt to go fishing using this agent but i've had enough. First time booking got cancelled due to bad weather(understandable). 2nd time got cancelled a day before due to: not enough people booked on the boat, 3rd time i thought yay i finally get to live my life time dream only to drive down an hour to the marina and be told by the captain that fishing booker cancelled it last night. No email, text or phone call. Don't trust this Overseas company anymore. Now I can also see so many bad reviews here. Maybe i should have read all of these first.
My overall experience has been great. I love the app and the charter was phenomenal! Captain Joe with reel lucky is great! So knowledgeable! We caught fish all day! I will definitely go with him again and highly recommend. He even brings his chihuahua Batman. His mate Chris was so helpful the whole day. Really great experience.
Booked and paid $100 non refundable deposit for a boat /captain that was listed as available for the next day. Website said to expect a response in about an hour. Actual response time 12 hours only to be told that the booking was cancelled because the boat/captain were not available. They waited until 1am to decide, 5 hours before the charter was to leave. Multiple boats were available just not this one. Fishingbooker holds your funds and when you attempt to cancel and rebook they will keep your $100 deposit. Tried reaching out to customer service on multiple occasions and only received copy/paste responses that didn't address the problem. They actually told me it was my fault for using their service within 24 hours of the intended trip. Ye be warned!
Met with Capt Jones at the appointed time and we had a great day. Poor conditions due to wind but he found us plenty of fish and taught us rookies how to fish out on the bay. We pulled in fish consistently and had fun doing it. Boat was stable and powerful and he was equipped with bait and tackle and ready to show us a good time. Would definitely contact him again IF I get the chance.
Hi Darrel, thank you for taking the time to leave the review. We are happy to hear that despite Mother Nature’s mood on that day, you were able to catch fish and have a great day! Captain Jones is putting a lot into maintaining his boat well-supplied with everything necessary for a successful fishing trip. When you decide to brush up on your knowledge, feel free to contact us. Tight lines!
While it was the perfect day to be on the water, calm and sunny, and we caught as many fish as we desired, Scooter did not stop talking. He was a non-stop motor mouth. Being self-employed ourselves, we take great care not to say anything personally offensive or politically incorrect to our potential clients; not Scott. If you get a charge out of colorful individuals and appreciate endless chatter, this is your fishing charter. If you enjoy quiet on the peaceful waters, select another charter.
Hi Tori,
Thanks for booking with us and for taking the time to leave a review. I'm happy to hear you caught a lot of fish!
Your feedback will be useful for future anglers. I know some people like to fish with chatty guides, while others prefer some peace and quiet. I'll be sure to pass the message along!
I hope we'll be able to help you find another charter soon (possibly with a more reserved captain next time):)
Tight lines,
Cat
We were able to get on a schools of Ribbon fish which was a new experience for me and our gang. We also caught Spanish mackerel and a few blues. We were doing great until the Coast Guard made us move three miles to clear a live ammo exercise. Regardless, it was good day of fishing thanks to Captain Shawn. Thanks for a great time.
Hi Jeff, thanks for your review. We're really glad you had a great day fishing with Captain Shawn, even with the live ammo exercise! Feel free to contact us next time you'd like to hit the water. All the best from FishingBooker.
Family of 8, grandparents, daughter and her five guys going for the first offshore trip for five or six of them. Beautiful half day experience for the whole family. Weather interfered with first date but Lucky Strike guys were very accommodating and put us on for the next day. Everyone caught fish and more than that had a very enjoyable family time due to the courtesy of our captain, Ed Elliott, and our first mate.
Thanks for your great review, Edward! We're glad to hear you were able to find a good day to fish even though the weather didn't cooperating to begin with. We hope we can help you get on the water again soon!
I booked a trip on Sunday afternoon for our planned trip next week to Miami. 48 hours later, we are informed that a positive COVID19 traveler has required us to cancel our condo stay. We live 12 hours away so obviously we had to cancel all our activities. The captain of the charter was so nice, but the Fishing Booker company still took our $190 deposit. I guess the 48 hour reservation didn't fall into their terms and conditions. I just think as a business owner myself that's not good business courtesy.
Hi Dr. Michael,
I’m very sorry to hear you couldn’t fish and weren’t able to get your deposit back. We understand how difficult it has been to make plans this year and hope everyone in your group is now safe and well.
Over the course of this year, we’ve been working very hard to provide a good service to customers whose plans have been affected by the pandemic, while also supporting the captains whose livelihoods have been put at risk because of the outbreak.
Our COVID-19 extenuating circumstances policy waives cancellation fees or penalties for any customers or captains who need to cancel because of the coronavirus. But in order to protect all parties, this policy requires anyone who’s canceling to provide supporting documentation.
We reached out to you on several occasions about this documentation but unfortunately didn’t receive any response after your initial message. With this in mind, your deposit was returned to the captain in line with his short notice cancellation policy.
Again, I’m very sorry to hear that you had a bad experience and hope that you enjoyed the subsequent trip you booked with us.
Tight lines,
Cat
It was mine and my families first charter fishing trip and we had a great time! Capt knew where all the best spots were and we were hooking fish left and right. To top it off before it was over we ever reeled in a shark! Looking forward to future trips and I recommend Capt Bryan Bishop of B&B Charter to those who are look for great fishing experience!
Thanks for your amazing review! We're so glad you enjoyed your trip.
Booked our fishing trip for Nearshore jetty fishing out of Fernandina Beach where we're staying. Paid the 55 down. Received cancellation notice the day before the planned fishing trip. Weather was excellent that day and saw other boats coming and going all day. "extenuating circumstances" was the excuse I received. We're here for one week out of the year, seriously people. They never offered an alternate boat trip, which we would have gladly take, not even a sincere apology. Happened to be fishing at a pier near a Marina that day and started talking to a guide who just returned. Booked a trip with him for the next day. Says he never works with Fishing Booker for a reason. Will never use their service again.
Alex, thanks for booking with us and I'm sorry you didn't get to go fishing this time. Unfortunately, your captain had tested positive for coronavirus shortly before your trip, which is why he unfortunately had to cancel. We'll be looking into how we can improve the way we communicate about cancellations such as this, as we can see that it wasn't as clear as it could have been. Seeing as this wasn't handled to the standard we'd like to provide, we applied $50 in credit to your account. We'd be honored to help you find another charter and hope you'll use this towards another trip in the future!
I use the app whenever I travel and want to fish in a new location. Easier than hunting for guides all over the internet. Everyone is in one place with reviews and an integrated way to reserve and pay. Takes out the guesswork.
I canceled my trip in under 24 hours of booking and over 3 days out. Due to our driver having a family emergency. They won't give me my refund unless I give documentation. How can? Ridiculous. Now I am having to dispute and go through my bank.
Dear Adam,
Thank you for taking the time to share your experience with FishingBooker.
I understand how frustrating it can be when unexpected circumstances lead to changes in travel plans. I imagine you were looking forward to your trip, and it must have not been fun when you had to cancel it.
Unfortunatelly, your cancellation was in violation of the captain's policy. Despite that, we genuinely wanted to help you out. However, in order to proceed with the refund, as per our Extenuating Circumstances Policy, we kindly asked for supporting documentation. This was necessary to override the captain's policy and ensure everything was handled fairly and transparently.
In our efforts to resolve the matter, I personally reached out, explaining the situation and why documentation was needed. However, we haven't received any of the necessary documents from your end.
We even reached out to the captain to see if he could waive his cancellation policy, given the circumstances. Regrettably, he was unable to do so.
In conclusion, we truly empathize with the inconvenience you faced due to the unforeseen circumstances that led to your cancellation. However, as we had no basis for a refund without the necessary documentation, we were unable to process it in this instance. We genuinely hope you understand our position and consider giving FishingBooker another chance to organize your fishing trip in the future.
Please don't hesitate to reach out to us if you have any further questions or require assistance with future bookings.
Thank you for your understanding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we're really sorry to hear that you weren't happy with your fishing trip. It's always disappointing when the weather and the fish just aren't playing ball!
At FishingBooker, we only work with captains once we've manually verified their charter fishing credentials. Everyone starts somewhere, and that's why you can see how long the captain has been qualified when you look at their profile. Captain Will has a strong record of providing great fishing trips, with a 4.4 star rating from the previous customers who booked him with us. We're really sorry you didn't get to see the great level of fishing action that others have enjoyed with him and hope that the fish are biting better on your next trip!