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Their site led me to book the wrong charter. I followed their links and submitted payment. Within a few hours I noticed they booked me on the wrong boat. Wouldn't let me cancel without forfeiting my deposit. Let a negative review for the boat because they ultimately keep the...
UPDATE
They found their mistake and took care of it. Mistakes happen, we get that. Thanks for taking time to make it right.
Avoid this business! Fake reviews, no real phone number, impossible to contact. Try it. Even their facebook page is fake
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Empty.
The staff is always amazing to deal with and is very helpful every time I call.
As usual the team at fishing booker is most polite and helpful thanks again Nikko
Hey Marcus,
Thanks for sharing your experience, and I am really sorry to hear about the mix-up with your charter booking.
I took a closer look at the situation, and it seems there might have been a bit of confusion. While the charter you booked is indeed listed under the "Top Halibut Fishing Charters in California," there's a crucial detail in the description that the trip you booked is a half-day excursion that doesn't specifically target halibut. It's easy to miss the fine print sometimes, I get it!
That said, I totally understand your frustration, and we aim to make things right. I've gone ahead and refunded your deposit as a gesture of goodwill.
Mistakes happen, and we're committed to ensuring our customers have the best experience possible. Thanks for your feedback, and we hope you'll consider giving us another shot in the future.
-Niko