On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
FishingBooker is the world’s largest online service that enables you to find and book fishing trips. Our world-class customer support is available 7 days a week, and will make sure that planning your next fishing trip is quick, fun and hassle-free.
FishingBooker Reviews Summary
FishingBooker has garnered a strong reputation for its reliable service and user-friendly platform, consistently praised for its extensive selection of charters and knowledgeable captains. Customers appreciate the seamless booking process, effective communication, and the quality of fishing experiences provided. However, a few reviews highlight concerns regarding weather-related cancellations and the need for improved communication methods for some users. Overall, the sentiment is overwhelmingly positive, with many customers expressing satisfaction and a willingness to recommend the service, indicating a solid foundation for continued success in the fishing charter market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice people but a lack experience as a professional charter. I would not go out again.
We were able to get on a schools of Ribbon fish which was a new experience for me and our gang. We also caught Spanish mackerel and a few blues. We were doing great until the Coast Guard made us move three miles to clear a live ammo exercise. Regardless, it was good day of fishing thanks to Captain Shawn. Thanks for a great time.
Hi Jeff, thanks for your review. We're really glad you had a great day fishing with Captain Shawn, even with the live ammo exercise! Feel free to contact us next time you'd like to hit the water. All the best from FishingBooker.
Capt Billy was awesome. He was knowledgeable of where the fish were. He asked what we wanted to catch and was really great communicating with me on where to meet.
Hi Marcia, great to hear that you had an awesome day on the water with Captain Billy. Communication really is key! Feel free to contact us next time you'd like to cast a line. All the best from FishingBooker.
Captian Tony, took us to some great fishing spots in the bay. We caught fish all morning long and a wide variety fish as well. We would totally use Tony again.
Hi Warren, thanks for your review. It sounds like you had an awesome day of non-stop fishing with Tony! Great to hear that you'd hit the water with him again. All the best from FishingBooker.
Fishing booker makes it so easy to search, book, and track my fishing trips.
I really appreciate the notifications, clear directions, extra details.
Well Done
Hi Vincent, thanks for your great review. We're really happy to hear that we're helping your fishing trips run as smoothly as possible! All the best from FishingBooker.
These people are terrible, CAPTAIN gets your security deposit no matter what he does, late, no show, hungover, rods thrown in a pile, suppose to be a trip with the CAPTAIN and me and my wife. Another man shows up driving his boat at 0750, late! The CAPTAIN is a wreck, use your imagination! Didn't feel safe at all, but fishing booker preaches safety and we violated the CAPTAINS policy! Lol! DO not book with this company, they should be sued! Do not use Terry Martin!
Hi Richard,
We're sorry to hear that you feel this way about your experience with us. Although we understand your point of view and take it seriously, we also reached out to the captain you booked your trip with to see his side of the story in order to reach a fair conclusion.
This is because both captains and customers rely on us to keep a level playing field and make sure that all trips are run safely and legitimately. In this case, the captain reached out to us when you cancelled your trip and let us know that you weren't happy with the boat you'd be fishing from. However, it matched the boat that he advertised on his description.
When it comes to another man driving your captain's boat, the captain explained to us that this was his deckhand, who was simply preparing the boat and was not going to be on the trip with you. Due to the nature of their business, a lot of captains rely on deckhands and mates to do these kinds of tasks so that they can focus on their customers and run trips smoothly.
We sympathize with you but, in this case, found that the captain did not breach any terms and conditions. Therefore, we need to follow through in accordance with the captain's cancellation policy, which means that the deposit will remain with the captain.
All the best from FishingBooker.
Fabion was amazing, myself and my husband both caught tarpon. The whole trip was perfrct 95 pound tarpon and a 130 lb
Thank you for the great review, Amber. You don't catch a fish like that every day. Feel free to contact us next time you'd like to hit the water. All the best from FishingBooker!
Both of my sons are experienced fisherman and both said they had a great time. They caught a lot of fish!
Thank you Julie, we're glad to hear that your sons had a great time. All the best from FishingBooker!
Salmon weren't biting but Wade took us to a great spot to catch sturgeon and put us on the fish right away. Very friendly and accommodating. Highly recommend
Hi John, thank you for your review. We're glad to hear that you had a good time with Wade, despite the slow Salmon bite. Feel free to reach out next time you're looking to go out.
I used fishing booker for a father son fishing trip in Florida. It was easy to use and quick communication. We had a great day on the water with Captain Eric.
Thank you for your review, Mark. We're glad to hear that you had a pleasant day of family fishing with Captain Eric. Feel free to contact us next time you decide to book. All the best
Good experience, nice crew members, but no fish, could have used smaller hooks to catch smaller fish for fun
Hi Trung, thank you for sharing.
We're sorry to hear that you struck out on your outing. Fishing can sometimes be hit-and-miss, but that's why the actual experience on the water is so important.
I'm glad that you enjoyed your time with the crew, and I hope that you'll have more luck next time you decide to wet the line.
All the best from FishingBooker
The crew and captain were amazing. We caught lots of fish. They were fun and so accommodating. Definitely will book them again as soon as I'm back in the area. The absolute best!
Hi David, thanks for sharing, we're glad to hear that you had such an amazing day! Feel free to reach out next time you're looking to get on the water. All the best from FishingBooker!
I booked a trip through Fishingbooker, what a nightmare. My Captain Jay of the Mariah in Kona was the
Worst. Please read his bad reviews on Trip Advisor and Yelp. (Fishingbooker hides his bad reviews at the end hoping you dont go that far... like me) Dont ever book with Captain Jay! I left a poor review, that Fishingbooker wont post but Jay replied with a whole list of lies. Thats what made me call the Fishingbooker. They didnt care and they dont care and they take down my reviews. They take down all bad reviews. They dont care about the product they are selling or how horrible their Captains are.
If you insist on using Fishingbooker, Do a lot of review searching because unless you hunt you wont find the truth on their site. I tried to give no stars above, but they wont let you.
Hello Lisa, thank you for sharing.
Once again, I’m very sorry that you had a bad experience with Captain Jay. I understand that the inability to repost a review on our website left a bad taste in your mouth, so I will try to explain why this happened.
We care deeply about giving our customers’ a platform to share their experience. To do this, we send review invitations to every customer that completed their outing with us. Our only requirement is that they’ve actually completed a trip. This ensures that the reviews are genuine and that the review process is fair to both captains and customers.
As you might recall, when you posted your review through our invitation, it was visible on the website. It was only after your complaint about the captain’s response that we removed the review for you. Sadly, editing and reposting your original review wasn’t an option after that point.
We understand how important it is to be able to share your experience. Transparency is important to us, which is why we want to thank you for posting this review.
As far as the trip itself is concerned, we understand that you and Captain Jay saw your outing differently. It seems that the one thing you both agreed on is that you requested to cut the trip due to seasickness.
In such cases, customers are in breach of their captains’ cancellation policy, so they normally forfeit their payment to the captain. We forward the customers’ deposit to the captain, and this compensates them for blocking out the date and preparing the supplies and equipment.
Seeing as your experience up until that point wasn’t positive, we decided to make an exception and refund your deposit. We hope that you’ll see the additional credit amount we awarded your account as a gesture of goodwill.
Lastly, the quality of our product and of our service is a high priority for us at FishingBooker. When it comes to the quality of the guides we advertise, our Legal team conducts detailed credentials checks for every single captain that lists with us. We’re proud to say that we’re the largest registry of licensed fishing guides in the world.
I’m really sorry that you didn’t get to enjoy your day on the water, Lisa. We thank you again for sharing this, and we wish you all the best.
FishingBooker allowed for direct messaging with the captain, showed available dates, pricing, etc. However, I would like there to be app integration, more instant booking (I had to wait over an hour+ at times just to be told "No Availability" when it clearly says available per the website, I like the weather reports (I had one captain constantly try to reschedule my trip), and more options for credit card payments prior to getting to the docks. Also, I believe each boat/captain should have a mandatory "meet the charter" video on their page rather than a picture of their boat(s) and customer uploads.
Hi Phillip, thank you for your review.
We completely understand how important it is to have set plans when you’re on vacation. Currently, over 70% of trips booked on FishingBooker are booked through our Instant Book feature.
The rest are typically reservations that come in on a day or two notice. For those trips, some captains like to have the flexibility to check their schedules before confirming their availability. I know that this is not ideal when you’re already in town and waiting for a confirmation. We are working on several features that will allow captains to automate their availability, so thank you for pointing out the importance of this.
As for app integration, I’m not sure if you know, but we recently released our FishingBooker App for anglers. Feel free to check it out https://fishingbooker.com/fishingbookerapp – we hope you like it!
In the near future, we’ll be working hard on expanding our range of flexible options for online payments. A growing number of captains are starting to offer this on FishingBooker, and we will continue to develop in this direction more over the next several months.
We completely agree that “Meet the Captain” videos are one of the best ways to find out who you’ll be spending the day with. Our Video team is working on expanding the number of captains that have this, and I’ve forwarded your comment to them.
Thank you once again for your feedback. Please feel free to reach out next time you’re planning a day on the water. We’d be happy to help you organize a memorable trip. All the best from FishingBooker!
Ismael and Luis were fantastic. Great with working with our kids, caught fish immediately. Lots of fun and they worked super hard for us! Friendly and clean boat
Hi Michael, we're glad to hear that you had such a great time! Feel free to reach out next time you're looking for a charter. All the best from FishingBooker!
Using fishing Booker is and has been a good experience.
In fairness to the experience, we were asked if we wanted to go for Mahi Mahi and larger fish which we chose. They offered to go after smaller fish.
Crew was very helpful, friendly and tried hard
Hi Dave, thank you for your review. We're sorry to hear that you didn't have the most productive outing. Fishing can be unpredictable, but I'm glad that the actual experience was an enjoyable one. Feel free to contact us next time you're planning a trip. All the best from FishingBooker.
Captain Jon-Paul is a most knowledgeable and accommodating boat captain. For my buddy and me our primary interest in our 4 hour afternoon voyage was catching tarpon and some eating fish. He got us to areas where the bites kept coming, but the tarpon were elusive. We did catch a 4 foot nurse shark, and several other smaller fish. A good time was had by all. I would definitely recommend Captain Jon-Paul.
Hi Stephen, thank you for the great review. We're glad that you enjoyed your time with Captain Jon-Paul and we hope that you'll get to catch the Silver King on your next time out. All the best from FishingBooker.
The captain and crew are top notch. We had a party of 7 aging from 9 to 74. Everything was handled perfectly.
Highly recommend!
Thanks for sharing, Jason. We're glad that everybody had a good time. Feel free to contact us next time you're planning a fishing trip!
Easy log into and review different boats, captains and guides. Communications by text was easy and normally within a couple of hours.
Thank you Clayton, we're happy to hear that comparing the different charter options was useful. Feel free to contact us next time you're planning a fishing trip.
Reel it charters is the real deal. We had a good time and caught fish, I would definitely book with capt xavier again!
That's great to hear, William, thanks for sharing!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, thank you for your review. We're sorry to hear that you didn't experience the professionalism you expected on your trip. Feel free to leave a review for the captain on our site and let them know how they can improve their service going forward. All the best from FishingBooker.