FirstleafReviews 31

I Never had notification of order or followup as specified by there customer service. Order contained sweet wines which we do not drink. Notified them on Aug. 10th order did not ship until late Aug 11th. Even though it was thier error they still went and charged me a $25 restocking fee for a glitch in their system.

This company baits people into buying their wines with a first time deal, then secretly signs them up for a monthly subscription. The first order will be a great deal, $40 for 12 bottles or something similar. Then a month later you'll suddenly get a $250 charge for a similar box of 12 bottles. Judging by the other reviews on here, that's not an uncommon occurrence.

They will claim they told you, but at no point in the process do I remember seeing anything saying it would be a monthly subscription. Most people, when checking out of a website where they're purchasing something, go through the "OK" "Confirm" buttons without looking too much at what they're saying okay to. Everyone knows that. Firstleaf knows that and they are using that. I wouldn't be able to tell you where it might have said this would be a subscription, whether it's in the terms and conditions (which everyone knows no one actually reads, and they are most likely taking advantage of that fact) or hidden elsewhere, the fact that this is a subscription may be there but it is not obvious in the slightest, and I think that is the point.

Whoever is running their account and replying to these complaints can say "we put a disclaimer" "it's in the terms" all they want, but at a certain point, with this many people feeling they've been duped, you're obviously not making it clear enough, and I'm guessing that's not an accident. Shameful business practice.

FRAUD Philip James is the founder and CEO of Firstleaf, one of the largest wineries in the US…
He has resorted to FRAUD to live a lavish lifestyle.
I took a PROMO offer through Planet Fitness gym membership but this Firstleaf and his FRAUDULENT computer CODE signed me up for additional deliveries of highly overpriced Wine
BE AWARE FRAUD.

I reached out to the customer service with a concern and was immediately met with blame and insult. The customer service rep Ella J has been of no assistance and should be relieved from her position.

I joined thinking I'd receive wines of solid qualtiy curated by wine experts. I was excited at the prospect of receiving good wines that could not be readily found in a wine store shelf. Had two wines so far from our order and both are mediocre at best. I can find better wines myself from my local wine store.

This site is not flexible in accounting for conflicting work schedules and has the audacity to charge you for a refund if your work schedule happens to collide with the delivery times and dates. Absolutely horrible and not working class or student friendly.

This company gives you a good price for the first order and tricks you with the second order you haven't ordered! And nothing extraordinary about their wine. Check you account if you have an active membership

I sent A LOT of wine to my employess over the holidays. Barely any arrived on time and I received daily updates saying they were having trouble with my order. One of the deliveres arrived on January 12th and all orders were purchased on December 21st. I reached out through email twiceregarding my experience and NO ONE answers. This company needs to get better at customer service!

I received a Nift Gift card for $30 and used it on First Leaf. Had to pay about $9 in sales tax, but that wasn't bad. When I checked my bank statement for this month, I noticed an unexplained charge of $118 from them. I never signed a membership consent form, nor do I have an account. They kept my debit card information and enrolled me in a membership I did NOT authorize nor did I desire. ROYALLY pissed!

Horrible experience. I ordered a one month shipment as a gift for a family member who lives out of state. I experienced two problems:
1.) They secretly signed me up for continuous shipments.
2.) They sent the second shipment to me. Not to the the same address as the first shipment, but to me. I don't even drink wine.

This is a scam. You'll be forcefully enrolled in a membership. Don't bother trying the company and if you do, cancel the fake membership immediately.

Opened account in Jan. 2022- they screwed the order at the start. I cancelled by March 2022. They reset my account themselves, charged my credit card in Dec 2023, nearly two years later,
And sent 6 bottles of wine I did not order. They are unsafe, liars and sneaks. Do not use this club.

Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review

I've only had the opportunity to sample the Malbec and the Cab. The wine is of very poor quality with an odd chemistry aftertaste. In addition I found several of their offerings priced at nearly half of what they charge online. We have gatherings at our home where hursts bring wine for the guests to sample. Their Malbec was described by guests as "gross"

Worst experience ever trying to cancel. Wife cancelled multiple times (orders and subscription), still continued to charge. I called to request a refund (wife works and was unable to call) they refused to do anything with it even though I was able to give the representative all of the account information, the bank name, charge amount, date of charge etc. when I asked to speak to a manager they were "unavailable". Still unable to cancel the order/get a refund so I am currently dealing with my bank and since I am the one who is home when the orders arrive, I'll be refusing delivery. That is unless the unavailable manager becomes available this evening and they call us to deal with this major issue.

I canceled twice on the website and then sent an email stating I had canceled twice before but they were sending me emails stating they are sending me a new order. I stated I would not pay for any further deliveries, a delivery was left on my doorway without me signing and I was charged $215 on my credit card. I called when I received the bill and was told yes they saw I tried to cancel but it is not official, because I did not receive an email from them stating they closed the account. Total FRAUD

What's worse is they make it impossible to cancel. Gross taste with all but 3 out of 18 bottles. Good luck with this product of the new California

I placed an order at 9pm on a Monday using an first-time customer promo code that offered 12 bottles for $69.90. I woke up at 7:30am the next morning to find that the company had send me another order confirmation email for an order that was supposedly placed in the wee hours of Tuesday morning, this time in the amount of $198.32. I never placed or authorized this order, even though the order page shays, "you checked out on 5/9/23." When I called the company to have them cancel this order, they said that the order was already fulfilled, which means it would have to have happened between 1am and 7am, and that there would be a $25 restocking fee to cancel it. I immediately canceled by membership on the 9th of May, and the membership cancellation page stated that the membership wouldn't be completely cancelled until July. I've never heard of a company that refuses to cancel your membership the very month you initiate the cancellation. This is how the company makes their money, through predatory practices like these.

They lure you in with a discounted trial box. Try the wide for $40. We shipped the box to friends so they could try the wine. They opened 3 bottles. Said 2 were not good but the third was ok.

We tried one, took the first sip and couldn't drink the rest. Wine was not good.

Less than a month I see a charge for $109 on my credit card, then next day I get an email saying my next box has been delivered.

As far as I was aware, I didn't want any more wine from this company.

I called and emailed and said I didn't know it was a club and I want to cancel and return the wine. They don't take returns from what customer service said.

I told them "wouldn't you want to take the wine back and have a happy customer rather than them writing you a bad review" and they didn't seem to care.

" I apologize that we cannot meet your request.

We can no longer give refunds if an order is marked as delivered in the tracking information.

We take your feedback seriously as it is our most valuable tool, and I will be sure to share it with our team.

Please let us know if you have any additional concerns.
Cheers,

Cyril"

So basically, don't order any wine if you don't want to be a member of the club. If you want 6 bottles of below average wine for $109 then sign up. Or just go anywhere and buy 6 bottles of wine for $10 each and BOOM! $49 for something else.

I would not recommend them to anyone.

Ordered trial box. Waited 3 weeks for my box to be delivered. Finally called to see where my order was and it wasn't until then, that they informed me that it was broken in transit. No one bothered to communicate that to me proactively while I waited patiently and loyally to give company a chance. Upon communication. Eunice the customer service representative was very apologetic, agreed to refund me, and even replace my box for my inconvenience. I confirmed my address with her, but then this Ella J. Denied a shipment of a new box at no charge and proceeded to tell me to wait for my "next shipment" of wine that I wouldnt get to choose and double the cost of introductory price. I sent screenshots of the previous reps satisfactory resolution to Ella J. She said she would move the date back for next shipment but would not make up for lack of communication from FirstLeaf on my delivery, adhere to previous reps satisfactory agreement with me, and did not give the list of my wine I originally wanted and was still going to charge me for them after all this back and forth and waiting being said and done. I would not recommend this company's customer service if anything doesn't go perfect. They will not help you.