• Firstleaf

Firstleaf

Overview

Firstleaf has a rating of 1.6 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Firstleaf most frequently mention customer service problems. Firstleaf ranks 105th among Wine sites.

  • Service
    13
  • Value
    12
  • Shipping
    13
  • Returns
    11
  • Quality
    11

This company responds to reviews on average within 27 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
See all photos
How would you rate Firstleaf?
Top Positive Review

“Ok experience but wines are just average”

Jase H.
2/23/20

Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.

Top Critical Review

“Even worst than their competitors”

Dana S.
4/3/21

I ordered a subscription on March 30 2021 and should have had my 1st box by now. I intentionally planned to be home today because someone 21+ has to be here to sign for it. At 5pm today 4/3/2021 per the tracking confirmation they would no longer fulfill this delivery. I won't be home tomorrow, which is the next delivery date. Canceled my subscription but would like the taxes and shipment fees refunded for them dropping the ball.

Reviews (26)

Rating

Timeframe

Other

Thumbnail of user danas477
1 review
2 helpful votes
April 3rd, 2021
Verified purchase

I ordered a subscription on March 30 2021 and should have had my 1st box by now. I intentionally planned to be home today because someone 21+ has to be here to sign for it. At 5pm today 4/3/2021 per the tracking confirmation they would no longer fulfill this delivery. I won't be home tomorrow, which is the next delivery date. Canceled my subscription but would like the taxes and shipment fees refunded for them dropping the ball.

Tip for consumers:
DO NOT SIGN UP WITH FIRSTLEAF

Products used:
Wine

Service
Value
Shipping
Returns
Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Dana, we're so sorry you had some trouble with the carrier delivering your order, as much as we'd like to, we can't fully control their operations. We are always happy to file a claim for packages stuck in transit and send a replacement or credit your account right away. We would love to get a little more information so we can see where the ball was dropped in our member experience team, we are always looking for ways to improve. You can reach us at 1(800)461-7203 or service@firstleaf.club.

Thumbnail of user richbarlow
1 review
0 helpful votes
July 28th, 2023

What's worse is they make it impossible to cancel. Gross taste with all but 3 out of 18 bottles. Good luck with this product of the new California

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Value
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Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi RB, we're so sorry to hear you didn't enjoy your wine from your first shipment with us. We offer a 100% satisfaction guarantee and would be happy to credit you for any wine you dislike. We also try to make sure all account options are shown clearly on our website. You should be able to see the option to cancel your membership on your "my account" page under membership status. If any members have trouble canceling their account on their end just let us know and we can change the status of your subscription on our end.

Thumbnail of user kellym2715
1 review
0 helpful votes
March 2nd, 2024

I joined thinking I'd receive wines of solid qualtiy curated by wine experts. I was excited at the prospect of receiving good wines that could not be readily found in a wine store shelf. Had two wines so far from our order and both are mediocre at best. I can find better wines myself from my local wine store.

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Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Kelly, we want to make sure you're loving the wine you receive! Your satisfaction is guaranteed. If for any reason you're not satisfied with a bottle you receive through the club, we'll give you Firstleaf credit for it. We would love to have you work with our wine concierge team. They can work with you and discuss what it is you liked and didn't about your last selection, credit you, and help find the perfect wines for your next order. Just reach out to service@firstleaf.com!

Thumbnail of user wahaboug
1 review
1 helpful vote
July 7th, 2022

This company should not be recommended to anyone. They automatically enroll you in a membership without your consent. I bought a case of wine for a birthday party from them and they charged me $200 for a second case the following month. I called them to address the issue and the rep got the nerve to offer me a $30 discount. They even refused to let me send them back the wine. Till now, i am still fighting to get my money back.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Wahabou, we are so sorry for the misunderstanding here! We are a wine club subscription, this is explained at checkout before you place the introductory order. We also send you a confirmation when you join the club along with a welcome email that explains how the club works. To ensure even further that you're aware of any future shipments we also send a preview email about a week before any subscription orders are processed, just in case you need to cancel. We also allow you to cancel the order after it has been processed and shipped, as long as the order is returned before the delivery is accepted. Once the order is delivered and accepted we are unable to process a refund. If you end up disliking any of the wines in your order just let us know and we can process a credit right away! For additional information on our refund policy, check out our help center here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy

Thumbnail of user bobh825
2 reviews
1 helpful vote
September 22nd, 2023

I've only had the opportunity to sample the Malbec and the Cab. The wine is of very poor quality with an odd chemistry aftertaste. In addition I found several of their offerings priced at nearly half of what they charge online. We have gatherings at our home where hursts bring wine for the guests to sample. Their Malbec was described by guests as "gross"

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Bob, we're so sorry to hear you didn't enjoy your wine selection! Discovering new wines is a process and it takes us some time to learn exactly what you like. We offer our 100% satisfaction guarantee and can apply a credit to your account for any wine you dislike. As for the pricing, our website shows the retail price of our wines but we do not have control of resellers and their prices. We do not recommend purchasing from resellers as we cannot guarantee the quality of the wine at that point. As a reminder, all members receive 30% off on all Firstleaf wines when you purchase 6 or more bottles!

Thumbnail of user mattaktas94
1 review
0 helpful votes
February 7th, 2024

This company gives you a good price for the first order and tricks you with the second order you haven't ordered! And nothing extraordinary about their wine. Check you account if you have an active membership

Service
Value
Shipping
Returns
Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

We are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. You can view our terms and conditions here: https://www.firstleaf.com/terms

Thumbnail of user oliviawood16
1 review
0 helpful votes
January 21st, 2024

I received a Nift Gift card for $30 and used it on First Leaf. Had to pay about $9 in sales tax, but that wasn't bad. When I checked my bank statement for this month, I noticed an unexplained charge of $118 from them. I never signed a membership consent form, nor do I have an account. They kept my debit card information and enrolled me in a membership I did NOT authorize nor did I desire. ROYALLY pissed!

Service
Value
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Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Olivia, we are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. You can view our terms and conditions here: https://www.firstleaf.com/terms

Thumbnail of user patriciah1855
1 review
0 helpful votes
August 14th, 2021

My first sip was surprisingly smooth, very tasty an relaxing wine. This is a delightful wine and I will pass on a good word about this wonderful wine club. I love this wine!

Thumbnail of user junep197
1 review
0 helpful votes
August 18th, 2023

I canceled twice on the website and then sent an email stating I had canceled twice before but they were sending me emails stating they are sending me a new order. I stated I would not pay for any further deliveries, a delivery was left on my doorway without me signing and I was charged $215 on my credit card. I called when I received the bill and was told yes they saw I tried to cancel but it is not official, because I did not receive an email from them stating they closed the account. Total FRAUD

Service
Value
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Returns
Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Apologies for the confusion regarding the cancellation process. It does seem you logged on to your account and attempted to cancel however the updates to your account were never confirmed. In order to make changes to your account we do ask that you save changes in order for them to take effect. Your account has been closed as of August 2023 and you will not be receiving any future shipments unless you reinstate your account with us.

Thumbnail of user evee12
2 reviews
1 helpful vote
December 10th, 2019

I live in California and usually stay with California wine. The first leaf subscription includes some imported wine. I thought it doesn't hurt to try because the first subscription is cheap. Then the bottle of wine from Spain blew my mind. Instead of staying with Cab and Merlot, I'm going to try more red blend now. I brought a bottle with similar profile to share with family and they loved it too! So happy about it and I'm gonna order a case of it.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Eve, we are so glad we were able to help you discover some new wines! That's what we're all about here at Firstleaf. We are so glad you like our service and hope you love future shipments just as much!

Thumbnail of user wackytoo48
1 review
0 helpful votes
December 11th, 2023

Opened account in Jan. 2022- they screwed the order at the start. I cancelled by March 2022. They reset my account themselves, charged my credit card in Dec 2023, nearly two years later,
And sent 6 bottles of wine I did not order. They are unsafe, liars and sneaks. Do not use this club.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Thank you for the opportunity to respond to this review. It is Firstleaf policy that we must speak with the account holder in order to make changes to their subscription, or they can cancel or resubscribe through the website with their email and password.

Account privacy is a priority at Firstleaf and we take the utmost care in making sure only the account holder can make changes on the account. We see that you rejoined on November 11 at 9:25 AM after logging in using your email and password.

We do send a reminder email a few days before the order is shipped to give account holders time to reach out via email or phone if needed. Our records show the reminder email was sent on 12/04 at 8:00 am EST.

At this point, the order has been signed for and delivered as of Sunday 12/10/23 at 3:17 PM. We can offer a $25 discount on the order as a one time courtesy as a gesture of goodwill, but we would be unable to grant your request for full reimbursement.

Thumbnail of user emilyj53
11 reviews
11 helpful votes
September 21st, 2020

I was a member of FirstLeaf for about 4 months, using an introductory special. The basic service is ok: you create an online profile of preferences and then refine those preferences by ranking each wine that you receive. The shipments come once per month, six bottles at a time. I diligently rated my first three shipments, and was disappointed when 1/3 of my fourth shipment contained Pinor Noir despite ranking every Pinor Noir that I'd received in the prior 3 shipments negatively. (I simply do not like Pinot Noir). If you do like a wine, you only have the option to order 6 or 12 bottles of it, as opposed to mixing or matching bottles in an order.

The biggest drawback of the service is that with the default order of 6 bottles per month you are expected to pay nearly $20 in shipping. You can get free shipping if you double the order, but the only option is to get duplicates of the same six random selections that you may or may not even like. Also, as noted previously, you can't mix and match orders by purchasing 6 bottles of a wine that you did enjoy and having it shipped with the monthly shipment of 6 random bottles.

I signed on to a different service that provides a default of 12 bottles every 90 days, always with free shipping, as well as the opportunity to mix and match my own bottle of 12.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Emily, thank you for taking the time to write this review! We wanted to let you know that you can always buy 1 or more bottles of your favorites through our store, you never have to purchase a specific amount like 6 or 12. Our shipping has always been $9.95 for 6 bottle orders, however, all 12 bottle orders receive free shipping! We also offer the option to filter out specific varietal from all future orders. If you'd like to give us another shot just reach out to service@firstleaf.club, we'd be happy to update your account preferences and help you customize the perfect mix!

Thumbnail of user jeffreyb867
1 review
2 helpful votes
December 3rd, 2020

WORST WINE CLUB! Worst customer service. I ordered on 11/29 and told wine would be delivered on 12/1. It never came and tracking shows FedEx hasn't received my box. On 12/3, I was actually told my wine would be delivered on 12/1! So, I guess they've developed a time machine. The rep couldn't tell me where my order was or if/when I would receive it. His only solution was to cancel my order and membership. Fine with me. But, seriously, that's not good or appropriate customer service and satisfaction at all. Good riddance.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Jeffrey, apologies for this, this is not the experience we wanted you to have. Unfortunately, it looks like there was an error with this specific order's processing and the only solution would be to cancel and reprocess the order. If you have additional concerns, please call us at 1-800-461-7203. We would be happy to answer any questions you may have. Our agents are available 7 days per week from 9am to 8pm ET!

Thumbnail of user timc1566
1 review
0 helpful votes
January 21st, 2024

Horrible experience. I ordered a one month shipment as a gift for a family member who lives out of state. I experienced two problems:
1.) They secretly signed me up for continuous shipments.
2.) They sent the second shipment to me. Not to the the same address as the first shipment, but to me. I don't even drink wine.

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Value
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Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

We are so sorry for the confusion regarding your membership. We try to make it as clear as possible that we a subscription wine club and you will be receiving future orders every month unless you change your frequency or cancel your account. This is shown at checkout before you place your first order. We also send out several welcome and reminder emails before the second order is processed. All shipments are sent our to the default shipping address entered in your account. If you have any questions about how the club works or would like copies of your records you please reach out to us at service@firstleaf.com.

Thumbnail of user jaseh2
4 reviews
6 helpful votes
February 23rd, 2020

Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Jase, thanks for taking the time to write this review! We're glad you liked the overall experience. Since your review we've updated our wine concierge service. We now have a larger team trained to go over your wines and help you narrow down your tastes. This service along with our algorithm can help improve recommendations and make sure you receive the wines you really love!

Thumbnail of user mannyo3
3 reviews
2 helpful votes
August 6th, 2018

Got an email about receiving a few bottles of wine for free if I paid shipping and handling, so I did. A few weeks later I was enjoying 7 bottles of Import and like clock work I get a few more every 3 months with a minimal payment. No complaints, all Imports and I get to add a review for every bottle.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Thanks for the 5 stars Manny! We're glad you enjoyed the wine. Don't forget to rate the wines in your account. After rating just 3 bottles, our recommendations are at a 96% accuracy rate!

Thumbnail of user cristaj4
1 review
1 helpful vote
January 25th, 2024

I sent A LOT of wine to my employess over the holidays. Barely any arrived on time and I received daily updates saying they were having trouble with my order. One of the deliveres arrived on January 12th and all orders were purchased on December 21st. I reached out through email twiceregarding my experience and NO ONE answers. This company needs to get better at customer service!

Service
Shipping
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Crista, we're so sorry your orders were delayed! The holidays can be especially busy for carriers, especially during storm season. We do want to make sure you have the correct information for our customer service team as all inquiries from 1/24 and earlier have been responded to. You can reach us at service@firstleaf.com or give us a call at 1(800)461-7203.

Thumbnail of user benr730
1 review
0 helpful votes
November 3rd, 2022

They lure you in with a discounted trial box. Try the wide for $40. We shipped the box to friends so they could try the wine. They opened 3 bottles. Said 2 were not good but the third was ok.

We tried one, took the first sip and couldn't drink the rest. Wine was not good.

Less than a month I see a charge for $109 on my credit card, then next day I get an email saying my next box has been delivered.

As far as I was aware, I didn't want any more wine from this company.

I called and emailed and said I didn't know it was a club and I want to cancel and return the wine. They don't take returns from what customer service said.

I told them "wouldn't you want to take the wine back and have a happy customer rather than them writing you a bad review" and they didn't seem to care.

" I apologize that we cannot meet your request.

We can no longer give refunds if an order is marked as delivered in the tracking information.

We take your feedback seriously as it is our most valuable tool, and I will be sure to share it with our team.

Please let us know if you have any additional concerns.
Cheers,

Cyril"

So basically, don't order any wine if you don't want to be a member of the club. If you want 6 bottles of below average wine for $109 then sign up. Or just go anywhere and buy 6 bottles of wine for $10 each and BOOM! $49 for something else.

I would not recommend them to anyone.

Tip for consumers:
Don’t.

Products used:
Didn’t open the box.

Service
Value
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Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Ben we apologize for any confusion! We do have the option for customers to purchase wine without signing up for the subscription, however you specifically signed up with our introductory order to the club. We believe in transparency and communication with our members and always let you know the subscription is recurring before checkout. In order to ensure members see the selection for each delivery (and have time to cancel if needed), we send a “rate and preview” email 10 days prior to each shipment. We also send a second email before the wine is in route confirming the shipment as well. Once the order has been delivered it is too late to cancel the order for a full refund. We're so sorry to hear you didn't like the wine you tried in the first shipment, that isn't the experience we wanted you to have. At Firstleaf we offer a store credit for any wine a member dislikes. We can confirm your subscription was canceled as of 10/31/22. Please let us know if you have any other questions.

Thumbnail of user gliu97
1 review
1 helpful vote
November 29th, 2023

Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review
Wants to contact First Leaf before commit review

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi George, let us know if we can help with anything at service@firstleaf.com!

Thumbnail of user podcustomera
1 review
2 helpful votes
August 29th, 2023

Worst experience ever trying to cancel. Wife cancelled multiple times (orders and subscription), still continued to charge. I called to request a refund (wife works and was unable to call) they refused to do anything with it even though I was able to give the representative all of the account information, the bank name, charge amount, date of charge etc. when I asked to speak to a manager they were "unavailable". Still unable to cancel the order/get a refund so I am currently dealing with my bank and since I am the one who is home when the orders arrive, I'll be refusing delivery. That is unless the unavailable manager becomes available this evening and they call us to deal with this major issue.

Tip for consumers:
Never again

Products used:
Wine

Service
Value
Shipping
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Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

We're so sorry your wife had trouble cancelling her account. We take account privacy seriously at Firstleaf and only allow changes to be made by the actual account holder. Once an account is closed we do not send orders or charge your card. It looks like a manager was able to contact you and the account is now closed. If you have any questions on how the membership works in the future please feel reach to reach out to us at any time at service@firstleaf.com.

Thumbnail of user dionnen13
1 review
1 helpful vote
June 1st, 2022

Got the trial box didn't like. I'm not a member but they still stole my money. They they took 109.62 from me and I didn't get what I wanted. It was horrible, I just want my money back because I am not a member. I am also on a fixed income ppl just can't take from others when they please. I am really pissed right now~~~~~~~~~~~~~~~~~~~£~~~~~££££££~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~``~`~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~££~

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Dionne, we apologize for the confusion! What we offer is an introductory box for our membership, that way you can try the wine at a discounted price for your first club shipment. If it turns out the club doesn't work for you, you have the ability to cancel at any time. We try to be as transparent as possible and send you a confirmation when you join the club along with a welcome email that explains how the club works. If you ever need help cancelling an order just reach out to us at service@firstleaf.club or refuse the package at the time of delivery. Once an order is on it's way back we can process a refund in full. We're happy to look into your account and make sure it's closed at 1(800)461-7203!

Thumbnail of user danny.sanni5
1 review
0 helpful votes
December 15th, 2023

This is a scam. You'll be forcefully enrolled in a membership. Don't bother trying the company and if you do, cancel the fake membership immediately.

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Danny, while we are a subscription based wine club there is no obligation to stay in the club. You can cancel or make changes to your account at any time. We also offer the option to purchase one time orders through our store, no subscription needed. If you have any other questions regarding the club just let us know at service@firstleaf.com!

Thumbnail of user aliciac635
1 review
0 helpful votes
February 20th, 2024

This site is not flexible in accounting for conflicting work schedules and has the audacity to charge you for a refund if your work schedule happens to collide with the delivery times and dates. Absolutely horrible and not working class or student friendly.

Service
Value
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Quality
Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

While we’re required by law to make sure someone 21+ signs for the wine, we completely understand that it’s difficult to always be around when the carrier comes. That said, if you won't be home to receive it, we can certainly send your order to your local hold location or a business address if that works better for you. You can also sign up for FedEx delivery manager to request a weekend delivery. If you would like to give us another shot we'd be happy to help with any of these options!

Thumbnail of user aprilm971
1 review
1 helpful vote
July 27th, 2022

Ordered trial box. Waited 3 weeks for my box to be delivered. Finally called to see where my order was and it wasn't until then, that they informed me that it was broken in transit. No one bothered to communicate that to me proactively while I waited patiently and loyally to give company a chance. Upon communication. Eunice the customer service representative was very apologetic, agreed to refund me, and even replace my box for my inconvenience. I confirmed my address with her, but then this Ella J. Denied a shipment of a new box at no charge and proceeded to tell me to wait for my "next shipment" of wine that I wouldnt get to choose and double the cost of introductory price. I sent screenshots of the previous reps satisfactory resolution to Ella J. She said she would move the date back for next shipment but would not make up for lack of communication from FirstLeaf on my delivery, adhere to previous reps satisfactory agreement with me, and did not give the list of my wine I originally wanted and was still going to charge me for them after all this back and forth and waiting being said and done. I would not recommend this company's customer service if anything doesn't go perfect. They will not help you.

Tip for consumers:
Unless it goes perfect, they will not help you if multiple reps are involved.

Products used:
None - broken in transit and failed to make up for time, lack of communication, and a satisfactory solution.

Service
Value
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Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi April, we apologize for the miscommunication here! We've updated your account email to the email address that works best for you. We can also confirm you have been refunded in full for your original order and a second order has been sent out free of cost. We are so glad we were able to find a solution that works for you. If you have any questions going forward feel free to reach out at service@firstleaf.club!

Thumbnail of user romanc50
1 review
2 helpful votes
January 3rd, 2022

This business is scamming retired peoples.( all customers)
If customer decide it return item ( Wine)
This business will not accept return

Tip for consumers:
Don't buy this wine .
If you make purchase one time they will bill you credit card every month with out you authorization.
Roman

Products used:
Product was not used , and they refused to accept return.( Scam Business )

Thumbnail of user firstleafw
Firstleaf -. – Firstleaf Rep

Hi Roman we apologize for any confusion! We always send a reminder a week before just in case you have to cancel a shipment, if it's in transit we can request a return to sender and process a refund once it's returned. Unfortunately, once an order has been delivered we are unable to process a refund. We try to be as transparent as possible and send you several emails ahead of time just in case you do have to cancel, or even return the order before delivery. As always, we are more than happy to offer a store credit for any wines you dislike once you've tried them. You can view our full refund policy on our website here: https://help.firstleaf.club/hc/en-us/articles/115011925068-Refund-Policy

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Thumbnail of user firstleafw
Firstleaf -.
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