FirstleafReviews 11

I Never had notification of order or followup as specified by there customer service. Order contained sweet wines which we do not drink. Notified them on Aug. 10th order did not ship until late Aug 11th. Even though it was thier error they still went and charged me a $25 restocking fee for a glitch in their system.

I reached out to the customer service with a concern and was immediately met with blame and insult. The customer service rep Ella J has been of no assistance and should be relieved from her position.

This site is not flexible in accounting for conflicting work schedules and has the audacity to charge you for a refund if your work schedule happens to collide with the delivery times and dates. Absolutely horrible and not working class or student friendly.

I canceled twice on the website and then sent an email stating I had canceled twice before but they were sending me emails stating they are sending me a new order. I stated I would not pay for any further deliveries, a delivery was left on my doorway without me signing and I was charged $215 on my credit card. I called when I received the bill and was told yes they saw I tried to cancel but it is not official, because I did not receive an email from them stating they closed the account. Total FRAUD

I placed an order at 9pm on a Monday using an first-time customer promo code that offered 12 bottles for $69.90. I woke up at 7:30am the next morning to find that the company had send me another order confirmation email for an order that was supposedly placed in the wee hours of Tuesday morning, this time in the amount of $198.32. I never placed or authorized this order, even though the order page shays, "you checked out on 5/9/23." When I called the company to have them cancel this order, they said that the order was already fulfilled, which means it would have to have happened between 1am and 7am, and that there would be a $25 restocking fee to cancel it. I immediately canceled by membership on the 9th of May, and the membership cancellation page stated that the membership wouldn't be completely cancelled until July. I've never heard of a company that refuses to cancel your membership the very month you initiate the cancellation. This is how the company makes their money, through predatory practices like these.

They lure you in with a discounted trial box. Try the wide for $40. We shipped the box to friends so they could try the wine. They opened 3 bottles. Said 2 were not good but the third was ok.

We tried one, took the first sip and couldn't drink the rest. Wine was not good.

Less than a month I see a charge for $109 on my credit card, then next day I get an email saying my next box has been delivered.

As far as I was aware, I didn't want any more wine from this company.

I called and emailed and said I didn't know it was a club and I want to cancel and return the wine. They don't take returns from what customer service said.

I told them "wouldn't you want to take the wine back and have a happy customer rather than them writing you a bad review" and they didn't seem to care.

" I apologize that we cannot meet your request.

We can no longer give refunds if an order is marked as delivered in the tracking information.

We take your feedback seriously as it is our most valuable tool, and I will be sure to share it with our team.

Please let us know if you have any additional concerns.
Cheers,

Cyril"

So basically, don't order any wine if you don't want to be a member of the club. If you want 6 bottles of below average wine for $109 then sign up. Or just go anywhere and buy 6 bottles of wine for $10 each and BOOM! $49 for something else.

I would not recommend them to anyone.

Ordered trial box. Waited 3 weeks for my box to be delivered. Finally called to see where my order was and it wasn't until then, that they informed me that it was broken in transit. No one bothered to communicate that to me proactively while I waited patiently and loyally to give company a chance. Upon communication. Eunice the customer service representative was very apologetic, agreed to refund me, and even replace my box for my inconvenience. I confirmed my address with her, but then this Ella J. Denied a shipment of a new box at no charge and proceeded to tell me to wait for my "next shipment" of wine that I wouldnt get to choose and double the cost of introductory price. I sent screenshots of the previous reps satisfactory resolution to Ella J. She said she would move the date back for next shipment but would not make up for lack of communication from FirstLeaf on my delivery, adhere to previous reps satisfactory agreement with me, and did not give the list of my wine I originally wanted and was still going to charge me for them after all this back and forth and waiting being said and done. I would not recommend this company's customer service if anything doesn't go perfect. They will not help you.

This business is scamming retired peoples.( all customers)
If customer decide it return item ( Wine)
This business will not accept return

Soon after I signed up for this club I realized it didn't make sense for me to belong to clubs with life matters making it difficult. I only made a couple orders. I can say my short experience with them was positive. They shipped very promptly. I've enjoyed most of the wines, but have really only had two that I'd buy again. They cancelled without question or delay when I requested they end my membership. All in all, a totally fine experience.

I live in California and usually stay with California wine. The first leaf subscription includes some imported wine. I thought it doesn't hurt to try because the first subscription is cheap. Then the bottle of wine from Spain blew my mind. Instead of staying with Cab and Merlot, I'm going to try more red blend now. I brought a bottle with similar profile to share with family and they loved it too! So happy about it and I'm gonna order a case of it.