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They lure you in with a discounted trial box. Try the wide for $40. We shipped the box to friends so they could try the wine. They opened 3 bottles. Said 2 were not good but the third was ok.
We tried one, took the first sip and couldn't drink the rest. Wine was not good.
Less than a month I see a charge for $109 on my credit card, then next day I get an email saying my next box has been delivered.
As far as I was aware, I didn't want any more wine from this company.
I called and emailed and said I didn't know it was a club and I want to cancel and return the wine. They don't take returns from what customer service said.
I told them "wouldn't you want to take the wine back and have a happy customer rather than them writing you a bad review" and they didn't seem to care.
" I apologize that we cannot meet your request.
We can no longer give refunds if an order is marked as delivered in the tracking information.
We take your feedback seriously as it is our most valuable tool, and I will be sure to share it with our team.
Please let us know if you have any additional concerns.
Cheers,
Cyril"
So basically, don't order any wine if you don't want to be a member of the club. If you want 6 bottles of below average wine for $109 then sign up. Or just go anywhere and buy 6 bottles of wine for $10 each and BOOM! $49 for something else.
I would not recommend them to anyone.
Tip for consumers:
Don’t.
Products used:
Didn’t open the box.
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Hi Ben we apologize for any confusion! We do have the option for customers to purchase wine without signing up for the subscription, however you specifically signed up with our introductory order to the club. We believe in transparency and communication with our members and always let you know the subscription is recurring before checkout. In order to ensure members see the selection for each delivery (and have time to cancel if needed), we send a “rate and preview” email 10 days prior to each shipment. We also send a second email before the wine is in route confirming the shipment as well. Once the order has been delivered it is too late to cancel the order for a full refund. We're so sorry to hear you didn't like the wine you tried in the first shipment, that isn't the experience we wanted you to have. At Firstleaf we offer a store credit for any wine a member dislikes. We can confirm your subscription was canceled as of 10/31/22. Please let us know if you have any other questions.