FirstCry

Adamant customer service team...poor management.no solution...least bothered about thier customer. Loosing trust in this company.

I have returned one product but no refund and the customer support is pathetic worst. Never buy from FirstCry

FirstCry.com (BrainBees Solutions Pvt. Ltd.) What a bad experience as a customer. They are not ready to understand in customer's point of view! Am not going to buy anything from now on. After so many years of as a loyal customer now its time to put end due to very customer support.

Here is what happened. We purchased a product *******@Babyhug which is again a product of Firstcry only. First time it was a defect piece so raised replacement and the received replacement is a very fake product. After assembling my son was not able to use it properly and falling down all the time. The product is very light and not at all durable so we wanted a refund.

When we approach the customer care they kept on saying as per the policy they cannot refund it.

My Question is;

If I buy any product offline at any store if i dont like the quality of the product i would not have purchased, the same in online how we will know the quality before receiving the product? No matter of how many reviews you read the moment you receive the product only you will get to know about the quality and then you can decide.

Here I was even saying I am ready to purchase some other product from firstcry I just dont need this product thats all, but they again said no we cannot refund as it is not under refund policy. Guys better put a disclaimer in bold for every product if you have such clauses strong we wont even try to purchase.

So they are not ready to accept the fact that we are ready to purchase some other products with the same money if they can refund it back to the wallet. They want us to have the stupid product with us and my money is wasted.

Also what their system is confusing they say refund is initiated but we will receive that, this seems to be like for proof sake they are maintaining such things in the system but they saying something in verbal.

Firstcry if you hear this better take action. I even audio proof with me if you want! It's not about 1200 bucks, its about customer retention.

Worst service from First cry. They are ready to take money from our end in the form of order. But if we are not satisfied with the product and want to return the product. Then they will start show their attitude and they will make you to cry till your last cry. They will make to your baby first cry as your last cry.

I have made an order on 05-Dec-2019 and 08-Dec-2019 I have placed return order. After more than 15 follow calls, finally they picked my return request on First week of Jan 2020 and refunded my amount back.
When I made new order on 09-Mar-2020 (payment made my credit card, 1000 INR), they accepted my order and immediately cancelled without any information and refunded only 800 INR in firstcry wallet. When I asked for reason they said my old return order is not picked by agent so to debit the old return product charge, they have cancelled my new order. They are saying you (myself) have cancelled the return request so my Agent didn't come to your place to collect the item. But originally agent has picked my return item. When I ask is there any mail communication or SMS communication stating for the same. But they don't have any answer. Now they want to put a inquiry to refund my amount. Just for return request they have already took 4 moths but no solution yet. I don't know when they will solve this case.

So be careful when you place order, if damaged or quality issues ever try to place return request. It is just time waste process at the end you won't get single penny out of it. Instead if you throw that item in dustbin then you will save lot of time and peaceful mind.

Amazon, Flipkart, snapdeal, Ola, Uber will give immediate solution for these king of issues. They don't even take 10 min to close these issues.

Different product delivered without return policy and no response from customer care, dissatisfied with current purchase

Very BAD Company to take franchisee. I am running Firstcry franchisee since last 3.5years and I lost everything.

They do not even deliver the products and the app shows product deliver... horrible app.
I am going to uninstall this pathetic app

Extremely disappointed with FirstCry service. I made an order on 22nd October 2021. It was a baby nursery/ Cot as my wife is expecting in a few days. We were very excited to get this item. Delivery due date was meant to be on 26th October 2021. On 25th, I called the customer service just to make sure that the item will arrive on time. The Agent assured that the shipment is in progress and will get delivered on time.
Yesterday (27th October) - I received a call from FirstCry call center and the agent told me that there is a delay as the suppliers dont have items in stock and the items need to be ordered from the origin. I asked for a confirmation of the delivery and the agent was meant to come back to me.
As i didnt hear from FirstCry for nearly 24 hours; i called back a short while ago. To my surprise and extreme disappointment, the agent told me that the item is now cancelled and a refund was issued. FirstCry has put us in a terrible situation.
The agents first assured me that the shipment arrival is on time; second agent told me that the item will get delayed but will be dispatched; and now FirstCry has decided to take the liberty to cancel my item and issue a refund after 6 days of placing the order without even informing the customer. If I hadn't call today, i would still be expecting this item to arrive. I wanted to speak to a manager, however the person told me that the manager will be available next week (although I dont understand how a customer front team runs without the support of a supervisor/ manager). Therefore I conclude that FirstCry is extremely unprofessional and they put me in a very sensitive and a horrible situation.