Finish Line

Was able to order some special edition sneakers as a gift for my brother. What a great disappointment when said sneakers arrived in the wrong color size and gender and of course the ones I ordered are sold out. Now I have to waste my time going to the mall and return these ugly things where I'm sure I will have to call customer service again and again when they mess up my refund. I'm sure the sneakers I ordered went to a friend or relative of theirs instead. Never again hope there is another shutdown and they go bankrupt to rid this garbage of a company. Use footlocker instead

Don't accept returns at all!

Just an awful customer support. On their website there is no single word, that they don't accept international returns. A want to send shoes that are to big for me. But they refuse to send me correct shipping label, to force me to pay 100$ for shipping it back! When shoes cost 110$. Its unacceptable service! Newer buy from them if you count your, money, there are a lot of other great shops.

To prove, that I am a real buyer, here is my order number: Order #: *******526

Ordered shoes on the 29th, got a tracking number checked the tracking number 4 days later and still no update, called after 5 days of no updates and was told they were lost in transaction and said a replacement pair would be shipped out with 2 day shipping, 8/3…. 8/4 called again and was now informed of a 4-6 days return processing then the 2 day shipping, at this point that's 10 days plus the initial 5 days I already waited… at this point I just asked for a full refund and will refuse to ever spend my hard earned dollars at one of there stores!

Honestly, I am not sure where all of this Finish Line hate is coming from. Literally a week ago, I ordered some Nike shoes in a men's size 10. A week later, they come in perfect condition and in my size! For 40 dollars as well! I honestly don't see what y'all are complaining about and you shouldn't have a reason to. Finish Line, 5 out of 5 stars. Haters, COME AT ME.

They used to have stores in my area but I think they all went out of business, and now I see why. I ordered a pair of shoes online over 2 weeks ago and as of this review, they have not even shipped yet. I just cancelled the order and ordered from another company. They've already shipped. When I complained to Finish Line, they stated (after a LONG wait with their online chat support) that they do not work weekends or holidays. What sort of online business doesn't ship on weekends? I can see why they're slowly fading into oblivion.

I ordered the wrong size Air Force ones for my daughter. They would not take them back, saying she wore them. She tried them on at home and that was it. Never shop here. The staff is also terrible at Albertville mall, mn.

I ordered a two piece set and only received the top. Since it was sold out I could not get the shorts that were suppose to come with it. I feel I should have been notified before hand if quantity was not available. When I called I was somewhat surprised I was not offered a 10$ credit or at least some compensation. This tells me they don't care about their customers and makes me not want to do further business.

I placed multiple orders on the app and they were cancelled. It takes 4-5 days or longer to even know if they order was fulfilled or cancelled. Meanwhile if the item get restocked you are left clueless to rather if you should buy again or wait. When you finally get word the ordered was cancelled the items are either
Are sold out. If you email or chat with customer service poor! It takes the same wait to just receive and email back. Champs and footlocker squash these guys!

I am very sad to talk about Finish Line. For the past two orders that I have placed with Finish Line, they both have been packaged wrongly. I ordered one size and the box says the right size but the shoe has been a totally different size that I didn't order. I strongly encourage anyone that buys from Finish Line to always double check your items even if the box says the correct size. It still may be wrong.

Claims full delivery, but has delivered only half of items offered. Customer service says not taking calls. An hour later (when taking calls) says wait is 115 minutes (not making this up). Online complaint method for order, after you supply order number, tells you order has been delivered with no way to tell them otherwise. This company is garbage.

I have been trying to order online through finish line for the past hour and when I went to confirm the payment, it gave an error. So I tried it again... same error. However, it took the money out of my account both times. I figure it will be refunded on its own as that is what the email stated so I tried to use a different form of payment and now it keeps giving me the "you don't have permission to access this site" error message over and over. I also am very frustrated at the fact that if you are even away from the website for 5 seconds, it logs you out of your account. I have had to re-log in multiple times. It doesn't help that its late so I have to wait til tomorrow to see whats up with all of this. Very annoyed.

I ordered my son shoes for back to school a week ago. They have held onto the money for the entire week and sent me an email last night that my order was cancelled with no other explanation. I called and was told they were out of stock and cancelled the order on the 4th. I still have not received the refund and was told it will take a few days. School starts in 3 days. I will NEVER order from Finish Line again. I just placed the order through Amazon. I tried to avoid that but at least they value their customers.

I wish I had read these reviews first. I ordered shoes online and received two emails saying that the item shipped on Oct 5. When I called on Oct 15, I was told that the fulfillment center's shipping label maker was broken and they were waiting for this problem to be fixed. Further, they could not tell me when the item would be going out. The representative on the line was very apologetic, but could offer me no satisfaction. I do not know how they stay in business! This is supposed to be an online ordering business for Pete's Sake! I do not intend to order from them again.

I ordered the retro 12 for my son for Christmas they sent me a size 10&11 I called was on the phone for 2 hours they said I had to return the shoe because they didn't have any in stock and then wait for a refund once it's returned. So i literally have to wait 1-2 weeks for a refund. My son was so upset and all they could say is I'm sorry. This has been the worst experience I've never had this issue with Footlocker. I will never order from them again.