Finish Line

I tried to make a purchase for a couple things online today. Have everything in the cart ready to go and when u check out the website goes down. Didn't happen just once but like 20x. Also when you put in the discount code it applies and when you checkout the discount isn't on anymore. So if you are not paying attention you will lose out. Anyways finally gave up and went to Adidas cause I have no problems buying my things online and got a deal overall.

My review would be so lengthy if I went through this entire painstaking ordeal. Short and sweet. Their customer service is terrible. They do not ship what they say they ship, at the time they say to the place they say. Trying to resolve issues you receive a runaround from one customer service rep to the next. When you return items they take WEEKS to process a refund and that is only after you complain and complain. Buy elsewhere.

Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$

Made online purchase with 2 gift cards. 6 days later they tell me the order has been canceled with no explanation. I didn't keep the spent gift cards so now I'm out $100.00. This was a gift to me by family. Thanks for taking away my birthday gift finishline!

I received the wrong-colored shoes in the mail from an online order. The customer service rep said that I either need to go to a local store or to a UPS store to return the shoes even though the error was made on their part. I was disappointed about having to spend time to make the return and then decided to reach out to an executive at the Corporate office. What a huge difference. He partnered me up with a magnificent rep who took care of my issue. I got the wrong shoe picked up, and also got the right shoe delivered to me within days. If the standard 1-800 reps can't help you at first then I do suggest you reach out to someone at the top before putting out a bad review. Leadership at this company really do value their customers.

I ordered a pair of Timberland boots for my daughter and they only sent me one boot. I had to call customer service and was on hold for half an hour before I spoke to someone. I was then told that the other boot was in the warehouse, and now I have to wait an extra week to get the other boot

Dont want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service un professional and very rude. Asked for manager was hung up on. I ordered $40 pair if Adidas leggings instead was shipped a $5 hat. Was told to send hat back which i did and they never sent my leggings. When I tried customer service 7 times i may add they said they did not get the $5 hat so they wont send me my $40 leggings... This was in December. I have no refund of my money. I have no black addidas leggings and I have no stupid $5 hat. Its sad since im a shopper they would rather loose the business than to have made it right... don't waste your time or money here. In addition other stuff i ordered for Christmas gifts came wrong colors so they do not have proper product checks before shipping they are just placing various items out not the correct items...

Beware. HORRIBLE company management and terrible customer service. What a run around and time waster. Bought shoes at outlet store. The Manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's. WE DON'T SELL THESE SHOES," said the Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes." 3 trips to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount." I will NEVER shop at Finish Line again, even though the shoes we wanted are the ONLY shoes that my wife can wear. UGH!

I order a shoe from Finish Line's website. Got an e-mail and confirmation. Noticed a couple days later nothing was happening with my ordered so I called. They explained how I needed to verify, and said they called and left a voicemail but they never did, so they completely lied to me. Than they said the product had been missed placed, and then I was told it was found and being shipped. Nope. Next thing I'm told the shoe is sold out and the warehouse doesn't have my shoe anymore, after they charged my card, and gave me a delivery date. Then two days later got a cancellation e-mail about my order. That is what Finish Line did to their customer. They lie, and give out false order confirmations such a joke.

I ordered sneakers for my kids 2 weeks ago, only received 1 pair in the mail. Waited a few days to see if the other two would come in never came. Had to wait 45 minutes on the phone for a representative just to tell me they lost my order and would have to submit for a replace needless to say school starts in two days and spent 200 on something I still don't have. I never received a email or anything letting me know there was something v wrong with the order of I have been notified I would have done it on time for them to be able to start school with there shoes. I would never order with them online again

Returned a pair of shoes that were too large. I saw they received the shoes but never refunded the money back so I called. Customer service (who barely spoke English), confirmed receipt of my shoes but said I had to request my money back. WTH? They just keep your returned merchandise and money unless you call them and ask for the money back? What a scam!

Please avoid doing business with Finish Line. I have just spoke with customer service only to be told the stores are not responsible to accept returns of unworn defective product. When I requested to speak with a supervisor or manager, I not only had to make the request 4 times but was told the manager was occupied.
Certainly not a place that deserves my business ever again.
If a zero were available it would have been my choice.

HORRIBLE! I ordered a pair of sneakers online for 200.00! When I got them in the mail, I opened the box and have to DIFFERENT sneakers. The right foot one which was all white (one I ordered) and the other one, the left foot one is red white and blue. After talking to three different people, customer care person, supervisor (which was actually pretty nice) and then the manager, I have to find a way to send back the sneakers, so find an open UPS place cause they won't send UPS out to my house to pick it up, then send it back and wait for them to get it and it will take 7-10 business days to get my 200.00 back and it could take longer because their office people are working from home! How does this even happen and now the hassle I have to go through to return them in a corona crisis and wait til whenever to get my 200.00 back. I will never shop from this place online or in a store again!

I went to the finish line today and I must admit that I had a bad experience. The customer service was poor, so I remember coming in one day and it was a young man that worked there. I heard people call him Big E! He was nice and went over and beyond. They need to hire more people like him.