Finger Comber

If you have a problem with your purchase, consider that you have lost your money. Non-existent customer service, no answers, on Ig they leave you on read. Organized theft

The Havana Hair is seriously dry and drying to your natural hair. Even though it's admirable to have this 4c style, it's nowhere near the softness of anyone's 4c hair. My 4c hair is touchable--this 4c fiber absolutely is not.

I wrote to Fingercomber about this and they responded with "use some shea butter." Trust me, this fiber WILL NOT absorb shea butter--it does nothing to make it softer. Hair like this will CUT into your real hair where it meets it and abrade it with every movement.

I don't believe this is a black-owned business/website because a black-owned business would be more diligent and pro-active about providing a service that would help--not harm--black hair.

I just received my unit and I have already fell in love with the look, the texture and the way it looks on me. I am ready to purchase my next one. I was very hesitant on buying it after reading the reviews, but I am highly impressed. It looks very natural and it flows. The curls are EVERYTHING!

Even though I gave the website 5 stars I had one con. I seriously had to check other websites to find out what to order. It's for natural weave, made for naturals by naturals but the issue was how many to order and the choices for everything I really wanted was limited. I saw a review on youtube and it took a long time for a few people to get their package so I was worried. I ordered my items on a thursday and received an email with the confirmation, on friday the items were sent out and on Tuesday I had them.

I bought two bundles of the kinky comber unit and it came wrapped nicely. I was just so so so happy with my purchase. When more things become available like different colors, I will be ordering from them again.

I placed an order for two wigs. One was a mistake. I quickly sent an email 8 mins afterwards requesting a cancellation of the order and could not get my funds back.
I was FORCED to keep a product I did not want. This company so called policies are ridiculous.
The unit had not been made nor had I received the unit. These wigs are synthetic wigs and look nothing like the photos on their website. They obvious use photos from women of color with their natural hair and post it on their site. Save yourself the headache and your money and DO NOT BUY THESE UNITS. I have attached photos of what I received. Also BUYER BEWARE! THE BANTU KNOTS LOOKS NOTHING LIKE WHAT THE PHOTOS ON THEIR WEBSITE! It is a kinky hair you can buy on Amazon got 20 dollars. They not only have shady policies but they are nasty as well when responding to your emails AFTER they have your funds. I lost 224.00 for a synthetic wig I was forced to receive just minutes after placing the order. I can understand exchanges and refunds AFTER receiving a product but BEFORE the unit is made?! Please beware of this company

If you live outside of USA, DO NOT ORDER! They do not care if the order is lost and do not respond on your email. Lost over $200 and did not receive an order nor a new order. You might as well trow away your money dealing with these people.

I will make it short and sweet.DO NOT PURCHASE ANY HAIR ITEMS FROM THIS COMPANY.

I purchased the Teenie Weenie Afro Unit in Amber, and the hair immediately started to shred before I actually got a chance to put it on. Once I put it on it did not fit on my head properly. I asked for a refund at first and of course they rejected the claim. Then I tried to work with them requesting another color in case it may have fitted differently and was rejected for that.

So I will say this I lost my $89.00 which was the total with taxes and S/H.

DO NOT PURCHASE HAIR PRODUCTS FROM THIS COMPANY LADIES...

I ordered the Bantu Knot Twist Out wig from Fingercomber. The wigs are handmade to order so it took about 2-3 weeks to be delivered. I waited in high anticipation because I had been looking at these wigs for years now but couldn't bring myself to purchasing it at that price. Finally, I decided to do it now that I'm out of the military. After it was delivered, I was impressed by the packaging, however, when I opened the box, I immediately didn't like the bulkiness of the wig. Since I'm not used to natural hair wigs, i further investigated my new wig. I quickly tried it on and began to dislike the way it looked on me as well. The wig in the picture had much more defined Bantu knot twist outs than the one I received and the edges of the wig were too bulky.

Side note: I have been wearing wigs for 10 years now, so I know that there are times you like a particular look but it doesn't look good on you.

This was the biggest part of my issue with the wig. I took off the wig and began to look for return information (thinking it's a7-day return policy or something reasonable like that). Since I couldn't find any, I emailed the company directly to express the discontent and sought information for a refund. After sending the email, I received a prompt response but didn't like the reply. In a nutshell, they don't do refunds or exchanges if it's been taken out of the box. I know they said it's due to hygiene but I'm sure there are ways about that. This policy or justification made no sense to me because there weren't many pictures of the wig available, barely any reviews on it, and I wouldn't have known how much I really didn't like the expensive wig until I purchased and tried it on. The only option provided to me was a $25 coupon on the NEXT purchase. Why would I chance buy another wig and risk disliking it? It's an expensive risk. So pretty much, I am stuck with a $108 synthetic wig that I hate. Maybe someone else would love it but it's not for me and I will not be patronizing this company because of that no return policy. That's is unrealistic. I would have considered purchasing another wig from the company yet, like I said, I don't want to run the same risk at that price.

My email to them after receiving a HORRIBLE WIG:

" Hello, I ordered a THE SOF-KINX HD UNIT with a "pinch of salt" - this wig is extremely THIN & there is the SMALLEST sliver of gray in it which I had to search for. The extra charge for that "pinch of salt" seems ridiculous as you barely added a thing to it. My unit does not look "HD" as the examples do. I'm very upset that I've paid this price for a "handmade" unit & it looks like this."

Them:
"Thank you for making a purchase with us. I'm so sorry to hear that you were disappointed, after patiently waiting for your unit. I will certainly do my best to assist you. If you can send me pictures with the unit on (you don't have to show your face if you prefer not to) as well as some of just the hair by itself it will help me determine the best way to help. I look forward to hearing back from you."

*sends pictures*

Them:
" Thanks for the photos. It's the same unit. I do agree that when light is exposed through the wefts they become visible, it is not that way when worn on you. We make all of our units on a breathable cap. This product has not been altered differently. Thank you"

YOU TELL ME IF THIS LOOKS RIGHT TO YOU!

I don't know where to begin! The ONLY reason I gave 1 star is by default because there is not an option for a - 0 star... On July 2,2020 I made the mistake of purchasing what I thought would be THE SOF-KINX HD UNIT. However on Friday I finally received my unit from Fingercomber and it is a HOT $#@ MESS of a unit. The unit is totally different all together! I received a matted curly mess. I immediately contacted them by email to voice my complaint and request a refund because I didn't receive what I ordered.

I was told to take a picture with the unit on my head as well as a picture of the unit hair, then upload the pictures so that they can better assist me.
Of course I sent the photos right away, with the exception of not putting the unit on. I was not going to put that shabby used looking counterfeit unit on my freshly wash and conditioned natural hair... I put it on a foam head instead! After the many corresponding emails that I sent to the company.

Today I received this email "We do not provide refunds as our items are final sale. If you would like to send your order back we will give it a complimentary salon service on the hair. Please let me know if you have anymore questions"

REALLY... FINGERCOMBER this is what you call customer service!? God is going to get you for that Fingercomber!

I am always supportive of black businesses but Fingercomber is among the worst and it is really disappointing. In the beginning, I purchased many Fingercomber wigs because though they're pretty to look at, their wigs run down and matte easily even with little to no manipulation. I don't add products to it, and tend to keep the wigs in the same condition I receive them. I purchased several wigs over a 2 year period. My final experience, I decided to opt for their wig service. I followed all their steps and mailed my wigs, detangled and prepped in February, 2021 according to the guidelines outlined on their website. It is now November 24th, and I have yet to receive my wigs. I've been emailing and received little to no response. I received a response from a woman named Lindsay, and she said via email, after receiving a full detail of my experience, order number and inquiry on the status of my wigs, she asked if I had a tracking number of when I mailed my order after SEVERAL days of no response. I even attached a screenshot of what is said on their website as my order still being marked as "processing". Lindsay then responded that she will check because they have such a large mailroom, and then stopped responding to my emails. I then asked for a refund for the wig service I paid for and my wigs back since I purchased those as well from their website, and crickets. I've emailed since and no response from this company. It's disappointing because I've referred several friends to Fingercomber and still can't believe how poor their customer service is. It's almost as though they don't care. Please avoid this company. I since moved onto HerGivenHair and not only is their hair better quality, but they are excellent in customer service. Do yourself a favor and do not purchase from Fingercomber. Lastly, I just checked my order number on the Fingercomber website, and it is still marked as "processing". Such a shame.