After giving Finger Comber multiple tries, I found their wigs to be very inconsistent. You could order the same wig 10 times, and it will come out 10 different ways, hit and miss over and over. 40%-50% of them are a disappointment. Half of the time it's thin, and you can see through it, other times its too full, then when they get it right it's perfect. The shaping constantly changes, and sometimes is so choppy between transitions of layers that it looks terribly fake like synthetic baby doll hair. There is no quality control to ensure a consistent experience with there wigs and they dont seem to care about it at all!

I last ordered the Natural Journey Goals unit, seemingly the most popular unit, and this time it had so much bulk up top it just stood straight up! I mean straight to the sky, not just fluffy or big, but with bad construction of tangly old baby doll hair right at the front of the wig. It was nothing you could do to push it down or lay it down, it was unwearable. The white stuff at the ends was flaking right out of the box and it was just awful...and I'm a person who can make anything work! But I couldn't make this wig work.

I reached out to customer service and they take forever to answer all the time and just deny everything. Anytime I've reached out they took no accountability for their mistakes, she (I'm assuming its a she) just denied, denied, denied. She clearly doesn't understand business or care about anything but money. They/she doesn't align with the customer is always right, and that is why Finger Comber will stay right where it is and NEVER become truly successful. Eventually, your demise will come after scamming so many women and taking no accountability for anything that you've done.

The mystery of no one being able to figure out who owns this place, and where they come from is so telling. They are literally hiding from the public, and something is wrong with that in a major way. I could not figure out who the founder was; they claim black-owned but will not give their name or any information about themselves which is not typical of black founders. The customer service is not just awful, but dishonest, and them not showing their face really shows you that they know what they're doing and how shady they are. Someone should do an investigation to force them out of hiding and to confront the bad business tactics, it's surely why they're hiding. I also would bet my bottom dollar that the synthetic hair fibers are full of unhealthy chemicals, and they say nothing about the background of where this hair comes from or what it's made of. All of it is shrouded in mystery and it's wrong. They deserve a class action lawsuit. If everyone came together and sued them, it would be a win hands down. Stay away from them yall.