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FineArtAmerica has a rating of 4.6 stars from 2,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FineArtAmerica most frequently mention high quality, customer service, and timely manner. FineArtAmerica ranks 10th among Home Decor sites.
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I've placed several orders from this company and everything exceeded my expectations. The artwork has rich colors and crisp reproduction. The products I've ordered (mugs, bags, pillows) were excellently crafted. I was particularly concerned about the mugs not breaking during shipping; they were packed well and arrived intact without a single chip. I will definitely be exploring the work of more artists through FineArtAmerica and ordering more products.
The Ansel Adams print arrived blurry/ out of focus. Returned it. They refunded amount for the Adams. Stated policy they pay for return ($150) if there's "a defect in quality". There certainly was. They will not discuss. Do not respond to my emails.
On May 6th I bought two prints (I need to say that the quality is very good). As per website you would have to wait 3-4 business days for the prints to be ready to be shipped. As nothing had been shipped after that time frame, I sent an email asking for some help. No answer. After sending a second one I was told that I had to wait for 9 business days. Why wasn't the email sent to you hadn't mentioned that?
The prints were shipped on May 19, but I just got them at the beginning of June. On top of that, there was nothing in big bold letters saying that printings were inside of the big envelop. As a result, they were pushed inside of the mailbox.
I have ordered before and been satisfied with products. But my last order was not good. Did not get what I ordered and the quality was terrible. And wish if you contact the seller they would reply back.
Some of the product you will get will be good and sometimes really good... too often it is not, chipped frames, crooked. Customer service is one of the worst and won't even give you a credit on damaged product. Be very careful before buying from them.
Tip for consumers:
make sure you select carefully as certain products are not good....canvases are better, photos are often not
Products used:
canvas and photos
Placed an order on 10/22/22 and still waiting for tracking number.
Called customer service on 11/01/22 for a status I was told it's in production.
After 8 days called again supervisor n/a operating on Pacific time. Will try again later.
I wish someone will update me on the status of my order.
I am actually an artist on FAA and have used it several times for custom orders with usually good results. However my last order of five prints took over 2 weeks to arrive and came creased and not according to the specified paper. Staff were helpful and have ordered a reprint upon which I am waiting still to arrive.
My experience with the actual print and design from the artist on Fine Art America has been great. My only concern is that the shirts they use are not true to the color that I picked. I've ordered multiple shirts on several occasions in black(received a light/ charcoal shirt) and have also ordered a red shirt (recieved a pink/ salmon colored shirt)
Couple of non responses to initial query.
Then finally sent.
Artist did a great job though.
Won't go back.
Great selctions within all product categories. In my experience all product result as been well presented. The return policy is appalling. Not only do you pay for the shipping of the product upon purchase, you will need to pay again for returns no matter what the circumstance. In addition you only have 30 days FROM PURCHASE to return, or your stuck with the product you may not like. Terrible for holiday gifts. Sizing of the clothing products I have purchased (Tees and Hoodie) run at least one half size smaller.
Tip for consumers:
Sure they have 100% Return Guarantee. But you pay for it.
Be Absolutely Sure You Know Your Clothing Size.
Know that the 30 day return starts ticking upon order, NOT upon receipt of product.
Remember you pay for returns no matter what.
Products used:
Clothing and coffee mugs
Confusing... who am i dealing with? Still have'nt recieved return label to send art work to their "mail frames" company. Alot of generic responces... even from their retainer law firm. Simple questions go unanswered or generic letter. Nervous about trusting these guys.
Hi site Jabbar I am writing A Reveiw about Fine Art America. I purchased 3 totebags which im really happy with they came eventually At first I thought they had ripped me off as I received no confirmation of purchase or shipping details of my purchases (Nothing) etc but eventually my orders came thanks (F A A) Really pleased with my totebags from Felecia van in NZ
Tip for consumers:
Don't panic or jump to conclusions like I Did if FAA don't conform your purchases or shipping details I actually thought I'd been ripped off at first because if that.
Products used:
I bought 3 totebags Bride of Christ (2) (1) welcome home
We have recently purchased 10+ pictures from FineArtAmerica. All have arrived in great shape with the exception of one. Trying to get a replacement has been a frustrating process because you must work with their customer service by email. I began the process 6 days ago and I have received one email. This would take less than 2 minutes over the phone.
Artists count on high quality products, thoughtful service, and precision product fulfillment. FINE ART AMERICA IS A PARTNER IN SUCCESS WITH THE ARTISTS THEY SERVE. There is room for improvement, and more conscientious service from fulfillment venders. Get tough with the slackers that make us all look bad.
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FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.
