I ordered a BC30 bicycle light. The BC30 I received appeared to have been involved in an accident as it was bashed in on both ends like it had gone for a tumble on the pavement. The handlebar mounting bracket was broken beyond usability. There was not a single scratch on the lenses. I speculate that it had been returned for repair and somehow got mixed up with new stock and shipped to me. Mistakes happen. Before I sent it back I tested it with batteries and it worked fine. Just replacing the handlebar mounting bracket would put it back in service. I had no problems with customer service to arrange the return and replacement of the light. I have previously purchased a Fenix E50 flashlight. I later purchased the Fenix ARBL 18 High-Capacity batteries and ALB-10 Quick-Release Bike Mount to use with the E50 flashlight as a headlight on my girlfriend's bicycle, but I am using it until I get the BC30 replacement. I also got the ARE-C2+ Four Channel Smart Battery Charger, which is amazing.
When I received my order, it only included one of two items that I purchased. I contacted Fenix-Store and they promptly sent me the missing part of my order. Since I wasn't in a great hurry, it all worked out alright.
I received 2 batteries with my order and one of the batteries never has taken a charge and have been unable to use it. Is there a wqy I can send it it for replacement? Or refund?
I asked customer service which diffuser tip went with my fenix flashlight model. I received an answer then ordered that diffuser for my light. But it's the wrong one.
The product(s) I ordered arrived at least 30 days after the estimated release date.
When they finally arrived I was pleased with the product(s).
The boost function was supposed to last for 20 seconds. It will only last for 5 seconds with a fully charged battery.
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