• Federation Artisan Chocolate

Federation Artisan Chocolate

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Overview

Federation Artisan Chocolate has a rating of 4.85 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Federation Artisan Chocolate most frequently mention customer service, fast delivery, and artisan chocolates. Federation Artisan Chocolate ranks 1st among Chocolate sites.

  • Service
    21
  • Value
    18
  • Shipping
    17
  • Returns
    8
  • Quality
    21
Positive reviews (last 12 months): 100%
Positive
5
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Thye offer beauitful products in a range of flavours and their customer service is thoughtful and detailed.
  • I'd happily recommend Federation Chocolate to family and friends and will be ordering more in the future.

Critical highlights

No critical highlights yet

How would you rate Federation Artisan Chocolate?
Top Positive Review

“Amazing products”

Lester R.
10/28/23

I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products

Top Critical Review

“Honeycomb rating”

Patrick O.
9/1/20

I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.

Reviews (263)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (18) federation chocolate (23)
Thumbnail of user wowzaras12
3 reviews
1 helpful vote
October 28th, 2023

I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackm1687
1 review
0 helpful votes
September 12th, 2023

Delicious! What an amazing selection of chocolate. My parcel was securely packed and shipped quickly. Highly recommend to all chocolate lovers.

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Value
Shipping
Returns
Quality
Thumbnail of user trevors246
1 review
0 helpful votes
November 11th, 2021
Verified purchase

Still waiting to receive the order due to delays in the Australia post system in Victoria. No reflection on Federation chocolate at all. The package has apparently been sitting at a mail centre in Melbourne since 5 November.

Thumbnail of user calvinb239
1 review
0 helpful votes
August 9th, 2023

What an amazing selection of products. So happy with the delicious chocolate, great price & packaging. Thank you, We will shop with you again

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Value
Shipping
Returns
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Thumbnail of user robertp2799
1 review
0 helpful votes
September 2nd, 2021
Verified purchase

Discovered Federation Artisan Chocolate via Google and have made several online orders since. There is an excellent range to choose from and correspondence via email has shown great customer service. I took advantage of a 20% discount deal with free postage if you spend over $55 - making these special treats very affordable. Every chocolate has been a "taste sensation".
Orders have arrived in regional NSW from Tasmania within 2-3 days!
Outstanding in every respect!

Thumbnail of user lc6270487
3 reviews
0 helpful votes
November 3rd, 2023

Was excited to receive this chocolate basket.Rich in chocolate and smooth in texture. Enjoyed them.Thank you, We will shop with you again

Service
Value
Shipping
Returns
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Thumbnail of user lyndonl16
1 review
0 helpful votes
August 9th, 2021
Verified purchase

I loved the vegan chocolates from Federation Artisan Chocolates. I received them really quickly and the service was impeccable - I truly felt like a valued customer. The chocolate coated Turkish Delight was amazing and I love to nibble on the delightful 74% dark cacao with cacao nibs of an afternoon. Thank you Federation Artisan - I will be buying more! Pleased to see a lot of vegan options too!

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Value
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Thumbnail of user mauricec27
Linda G.

Dear Lyndon

Thank you so much for this lovely and encouraging review.
To hear how much you enjoy our chocolate makes our day.

We very much look forward to fulfilling your chocolate needs and look forward to hearing from you again soon.

Warmest Regards

Maurice and Helen Curtis
Federation Chocolate

Thumbnail of user rosemarya92
1 review
0 helpful votes
July 4th, 2021
Verified purchase

I ordered one day and it was delivered the next. I called about a product I couldn't find online - they had it and sent it along. Great service, very friendly and helpful owners and my daughter can eat all the gluten free chocolate she wants. She did say it's such a beautiful chocolate that you are satisfied with small amounts, rather than eating the whole block like you could do with other brands - even better for the waist line.

Thumbnail of user kymg14
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Having recently discovered the best chocolate I have ever tasted comes from Tasmania on a holiday, I soon realised I had not bought enough home with me. I went to the website and was very happy to see reasonable prices, great free delivery threshold and wide range. My package arrived so quickly and I was so impressed I ordered some more and had it sent to my parents as a gift. I cannot recommend Federation Artisan Chocolate enough. Delicious product and great service.

Thumbnail of user mauricec27
Linda G.

Dear Kym

Thank you so much for the amazing review.
This our spirits so much, its wonderful to have so much support and love for our product.

Hoping we can fill your chocolate needs again soon.

Warm regards
Maurice & Helen Curtis

Thumbnail of user miless73
1 review
0 helpful votes
October 1st, 2021
Verified purchase

I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products, will be recommending you to my chocaholic community!

Thumbnail of user mauricec27
Linda G.

Dear Miles
Wow. What an amazing review. We are very grateful for the support and kind words.
It makes us very happy when people enjoy our chocolate, we are chocolate lovers ourselves and want to make the best we can for everyone to enjoy.
Word of mouth is defiantly our best form of advertising, thank you.

Warm regards

Maurice and Helen Curtis

Thumbnail of user cherylc785
2 reviews
0 helpful votes
January 16th, 2021
Verified purchase

What an amazing selection of products. Great they are made in Australia and lots of attention to detail. There was something missing in my address and they didn't guess, they called me to ensure everything was correct and they also took into consideration the weather situation here to ensure the products arrived in good condition. The chocolate arrived very quickly, was well packed and though I haven't tasted it all i am very impressed with what i have tasted. Many thanks.

Thumbnail of user adamg1162
4 reviews
5 helpful votes
June 27th, 2023

Was excited to receive this chocolate basket. Each one of them were properly packed, neatly presented. Rich in chocolate and smooth in texture. Enjoyed them.

Thumbnail of user albertf214
4 reviews
0 helpful votes
July 1st, 2022

Ordering process was easy. The owner promptly answered my questions. Great customer service. Packaging was excellent.

Thumbnail of user traceym339
1 review
0 helpful votes
June 28th, 2021
Verified purchase

Superb velvety chocolate produced in Australia from ethically sourced ingredients.
Help support this wonderful family business.
Whether it's for a gift or self indulgence Federation Chocolate will not disappoint.

Thumbnail of user mauricec27
Linda G.

Dear Tracey

Your kind words and review filled me with joy today. Those points you raise are so important, thank you for being supportive for what we do.
Getting behind us not only goes to keeping us doing what we love, but also supports cacao farmers, their families and communities from all around the world.

Thank you for encouraging others to try our chocolate we really appreciate your words of encouragement

Warm Regards

Maurice & Helen Curtis
Federation chocolate

Thumbnail of user maryp2931
2 reviews
0 helpful votes
October 28th, 2022

Great service and delicious chocolate. My parcel was securely packed and shipped quickly. Recommend!

Service
Quality
Thumbnail of user patriciab2565
1 review
0 helpful votes
July 12th, 2021
Verified purchase

A+ for everything. Looked good in photo. Happy to help Australian local small business. Communication was excellent + delivery was superfast. Yes chocs were delicious. Hmmmmmm

Thumbnail of user mauricec27
Linda G.

Dear Patricia

Thank you so much for the support, we are really glad you are enjoying our chocolate.
This review means a great deal to our staff and ourselves and we really appreciate you taking the time to let people know your enjoyment of our chocolate products.
Please reach out if we can assist with anything further.

Warm regards

Maurice and Helen Curtis

Thumbnail of user keithr348
18 reviews
6 helpful votes
April 28th, 2021

Easter eggs that are almost too good to eat! They were incredibly tasty. I would have to acknowledge the outstanding customer support. I put my order online, and Maurice personally delivered them to my home in time for Easter! Thank you a lot. We will shop with you again

Thumbnail of user mauricec27
Linda G.

Dear Keith

There is nothing better for us to hear that we make people happy through our chocolate. Thank you for such a lovely review.
It is the best thing that we can bring happiness through chocolate and giving a great experience. We work on this very hard and its always an encouragement to get feedback that we have got there and made someone happy.

Let me know if we can assist with anything further

Warm regards

Maurice and Helen Curtis

Thumbnail of user leslieh134
2 reviews
1 helpful vote
November 1st, 2022

I love this chocolate. It tastes very good. They contacted me immediately and sent the order quickly. Thank you

Service
Quality
Thumbnail of user dominick26
1 review
0 helpful votes
March 11th, 2021
Verified purchase

I always like helping out this family business in Tasmania, they get many more orders from people I know as well

Thumbnail of user mauricec27
Linda G.

Dominic

Its always a pleasure to hear from you. Your support means so much to us and your generosity and kindness shines through.

Thank you

Maurice and Helen Curtis

Thumbnail of user lindap1817
1 review
0 helpful votes
July 10th, 2021
Verified purchase

Love the richness and quality of the chocolates. They are a decadent treat and a wonderful gift.
So easy to deal with the lovely people at Federation chocolates. Good variety and beautiful presentation.
Will certainly buy from them again.

Thumbnail of user mauricec27
Linda G.

Dear Linda

Your review made us so happy. To know that you have appreciated what we do and the love of our chocolates is why we do what we do.
Thank you so much for taking the time to review us and to support our family business.

Warm regards

Maurice and Helen Curtis

Thumbnail of user alberts339
1 review
0 helpful votes
October 1st, 2021
Verified purchase

For prompt smooth ordering process, this supplier cannot be faulted. Even the touch of a letter thanking me for my purchase was brilliant, not to mention the great tasting ginger and chocolate, YUM. Thank You for the whole experience.

Thumbnail of user mauricec27
Linda G.

Albert

I am so glad you found our service and chocolate so good, We love chocolate ourselves and think the every aspect we do should create memorable and enjoyable experiences.

Thank you for the support and taking the time to review us

Warm regards

Maurice and Helen Curtis

Thumbnail of user arleneb275
1 review
0 helpful votes
May 10th, 2021
Verified purchase

I just love the variety of chocolates that Federation produce. A perfect Tasmanian chocolate. Thank you!

Thumbnail of user mauricec27
Linda G.

Dear Arlene

Your review is really appreciated. I am so glad you have enjoyed our chocolate and appreciate the lovely feedback.
Hoping to hear from you again soon.

Warm regards

Maurice & Helen Curtis

Thumbnail of user kayp155
1 review
0 helpful votes
July 14th, 2021
Verified purchase

First introduced to Federation Chocolate while touring around Tassie a couple of years back.
Best tasting chocolate (and variety) I have experienced. Highly recommend to all true chocolate lovers.

Thumbnail of user lisah990
1 review
0 helpful votes
December 28th, 2019
Verified purchase

We had lovely personalised service when ordered afternoon tea at the factory. Unfortunately we had limited luggage space and couldn't take chocolate home on the plane. They lovely woman suggested I order on line with free delivery over $50. Perfect opportunity for some special christmas present add ons.
They actually rang me to discuss delivery as the weather was super hot. Despite the weather delay I received everything just in time for Christmas. My family loved it.

Thumbnail of user judithm594
1 review
0 helpful votes
July 1st, 2021
Verified purchase

Solid chocolate with subtle taste of coffee liqueur. Delicious with a hot coffee. I love it as one or two squares is very satisfying for chocolate lovers.

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About the business

Federation Artisan Chocolate on the Tasman Peninsula.

This is a unique chocolate experience where you can see the rich creamy chocolate being hand made, taste the end result and buy direct from this family business.

Owners Maurice and Helen Curtis love chocolate as much as you. They search the world for the finest cocoa to produce decadent memorable chocolate sensations. So you can take a trip around the world from the Chocolate kitchen, sampling chocolate from Papua New Guinea, Tanzania or Madagascar.

Ever sampled Australian Grown Cacao? Federation Artisan Chocolate Proudly supports Australian Famers and producers and creates a range of Chocolates made from Cacao grown in Australia.

Fudge and Nougat are also made on the premises and you can enjoy a hot cup of Chocolate Desire, our own blend of chocolate that includes our Papua New Guinea Dark Chocolate as you watch our chocolatiers lovingly create daily.

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