FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,308

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Minnesota
1 review
0 helpful votes
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Mostly positive
May 17, 2021

We ordered 15 trees and most of them arrived in decent shape. Some were bent pretty badly, but I'm hopeful with some staking they'll straighten out and recover. More disappointing was that customer service would not honor the current price on their website, which was $10 less per tree. It had been that way for weeks as we waited for them to ship. The rep on the phone was lovely, but her supervisor wouldn't even consider a credit to our account. You would think with as much money as we were spending that wouldn't have been a huge issue.

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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I ordered two trees. The red dragon arrived on time and in good condition. The second tree, a coral bark was lost in the mail two over two weeks to arrive and was dead on arrival. They shipped out a replacement tree, coral bark as well and that one seems to be lost on the mail as well (all shipped via fedex). Highly disappointed. Still waiting on a tree and hoping it is not dead. They did not even expedite the shipping for the second tree.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
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Replacement Dogwood Tree
May 17, 2021

My office gave me a pink dogwood tree as a memorial to the death of my sister. I received it and planted it but it did not survive. My office purchased the replacement insurance to I was able to get a new tree and it is thriving. It was very easy to get the replacement after showing them pictures of my dead tree. I also bought replacement insurance and had to pay the shipping but it was well worth it to receive this beautiful little tree.

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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Refund for drying tree
May 17, 2021

Very satisfied with FGT refund for the drying tree. Customer service is prompt and responsive. The tree is a bit pricey but you at least have 30 days warranty and you get what you paid for especially the after-sale service. Will definitely buy from FGT again.

Date of experience: May 17, 2021
Kentucky
1 review
1 helpful vote
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No response
May 19, 2021

I ordered 80 trees and 4 of them arrived broken. I reported these within the 48 hour window (2 weeks ago) but have received no response. While I understand that it is a small percentage of the total, I would still like what I paid for, as we are planting a large privacy screen and these would constitute about 30' upon maturity.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
2 reviews
0 helpful votes
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Disappointed
May 17, 2021

Received order (minus) free maple tree.
4 foot box with broken limbs smallish very wilted snowball bush/tree
2 tiny citronella plants half dead and one soilless
4 unrecognizable lavender plants mostly dry dead branches and life expectancy questionable
Anyway will not be ordering anything from this company again

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Utah
1 review
0 helpful votes
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Good product-slow delivery
May 17, 2021

Fast growing trees was good to work with. They shipped in a reasonable time 3 business days. They choose Fedex Ground. Fedex is really struggling in Utah and the shipment sat in the local terminal for over 7 days. In contacting FGT, they understood the issue and said the trees were packed for 14 days. Diane in customer service was good at getting back to me and followed up until it was finally delivered. I got the tree on the 14th day. The tree seems to be fine

Date of experience: May 17, 2021
Texas
1 review
0 helpful votes
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Great Experience
May 17, 2021

Very impressed with their professionalism, quick response and easy purchase experience not to mention incredibly fast delivery. Their instructions were spot on and made selecting a site and planting so much more rewarding.
Thank you guys!

Date of experience: May 17, 2021
Georgia
1 review
0 helpful votes
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Great service and plants
May 17, 2021

I've ordered 3 plants (2 a year or so ago) and they are quality plants.

Date of experience: May 17, 2021
North Carolina
1 review
0 helpful votes
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I ordered about 10 shrubs, vines, and plants from FGT. My order arrived promptly and the plants looked fantastic. They were packed well and had minimal damage or drying out. Two items in my order were either lost in shipping or weren't shipped the first time around. They had replacement items out to me within 3 days. I will definitely be ordering from them again in the future.

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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Fast growing trees
May 17, 2021

Fast growing trees, received my plants very fast, they were packed perfectly nothing was damaged. Got everything in the ground and use their product to put on the routes everything is going great now they even gave me a tree for Arbor Day. I will buy from them again they know what they're doing and do it well.

Date of experience: May 17, 2021
Ohio
1 review
0 helpful votes
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Easy to order and they arrived as promised. I was impressed with how they were packed.

Date of experience: May 17, 2021
Connecticut
1 review
0 helpful votes
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Tree arrived damaged
May 17, 2021

My fruit tree arrived damaged. I called customer service to let them know. After sending some pics they worked with me to send a replacement. Customer service was great! Very responsive

Date of experience: May 17, 2021
South Carolina
1 review
0 helpful votes
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Great company to deal with
May 17, 2021

Product ordered arrived on time, one of trees had brown spots and they immediately sent out a replacement.

Date of experience: May 17, 2021
Virginia
1 review
0 helpful votes
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Sour cherry trees
May 17, 2021

Planted trees next day of arrival. Leaves falling and i am afraid they might die.

Date of experience: May 17, 2021
Illinois
1 review
0 helpful votes
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Cypress dwarf trees
May 17, 2021

Staff is friendly and helpful.
Order was delivered within days of being placed. Plants were healthy when they arrived. Plant literature in the package was informative. Would order thru Fast Growing Trees again. Thank you,

Date of experience: May 17, 2021
Missouri
1 review
0 helpful votes
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It was OK
May 18, 2021

I could not tell how the product would look when it arrived only the potential of what it could be once planted and matured. When it arrived the plants were in bad shape and still are not doing well. Half of the bag of the fertilizer had spilled out. I made the company aware and received no feedback. Overall, I am somewhat disappointed with my experience thus far.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

New York
1 review
1 helpful vote
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Not what I expected
May 19, 2021

Most of the shrubs and trees in my shipment were considerably smaller and less robust than I thought they would be.

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear this and if there is anything further we can do to help, please do not hesitate to make us aware. We would be more than happy to assist you in any way that we can!

Pennsylvania
2 reviews
0 helpful votes
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Excellent. So surprised when it arrived in a nice box and was beautiful.

Date of experience: May 17, 2021
Illinois
1 review
0 helpful votes
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I received a crooked stick
May 18, 2021

I received a crooked stick. Not the tree I would have picked out in person

Date of experience: May 17, 2021
Cassidy M. FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.