K H.

We ordered 15 trees and most of them arrived in decent shape. Some were bent pretty badly, but I'm hopeful with some staking they'll straighten out and recover. More disappointing was that customer service would not honor the current price on their website, which was $10 less per tree. It had been that way for weeks as we waited for them to ship. The rep on the phone was lovely, but her supervisor wouldn't even consider a credit to our account. You would think with as much money as we were spending that wouldn't have been a huge issue.

see previous note