FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Florida
2 reviews
0 helpful votes
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Tree delivered quickly
June 9, 2021

Tree delivered quickly without any problems. Is alive and growing.

Date of experience: June 9, 2021
Massachusetts
1 review
0 helpful votes
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Chinese chestnut tree.
June 9, 2021

From start to finish everything went well. If I need something else would definitely buy from them again. Tree came in good shape and looks like gonna make it. Thank you.

Date of experience: June 9, 2021
North Carolina
1 review
0 helpful votes
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Dead trees
July 9, 2021

They ship you expensive dead trees; go elsewhere. Even big improvement stores have better and less expensive trees.

Date of experience: June 9, 2021
Louisiana
1 review
0 helpful votes
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Comcerned
June 9, 2021

Ordered 2 trees which arrived quickly ans in apparent good condition. Both were in "root bags" that had some planting material and nutrient with instructions to plant with the tree. Simple enough, however, one of the trees seemed to be separated from the material in the bag. We opened up to make sure there were roots intact. There were but barely (particularly for the size of the tree). We planted it and have been monitoring closely. I have concerns for its ability to flourish or survive.

Date of experience: June 9, 2021
Rhode Island
1 review
0 helpful votes
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Bad product
June 9, 2021

Lots of items to choose from and decent prices however products that were received came half dead and in bad condition for the price paid

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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GREAT experience
June 8, 2021

All around great experience! Love the products, choices, availability and accuracy of order. Customer service is outstanding!

Date of experience: June 8, 2021
Washington
1 review
0 helpful votes
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Plants arrived almost dead
June 10, 2021

Plants didn't come as I expected. It was almost dead. I really want to return but I changed my mind after I saw return policy. It's looks hassle, I have no time to return. I'll never buy again from this site, I just waste my money..

Date of experience: June 8, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Utah
1 review
0 helpful votes
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Very pleased with the trees I have ordered; they all arrived in excellent condition with the exception of one that FedEx damaged, but that was replaced very fast. Great customer service in my experience.

Date of experience: June 8, 2021
Virginia
1 review
0 helpful votes
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Rhododendron
June 8, 2021

All 12 of the Rhododendrons had broken limbs. I went ahead and planted them.

Date of experience: June 8, 2021
Virginia
1 review
0 helpful votes
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Bad shape upon arrival
June 10, 2021

The shopping, purchasing, and shipping was very good. The shrubs however were in poor condition upon arrival. I wanted to return the product but it was going to cost almost the same to ship them back.

Date of experience: June 8, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
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I ordered three trees for spring delivery. When they arrived, the trees looked very sad. One looked dead and dried out. The other two trees were wilted and had multiple broken branches. I took pictures and sent them to customer service. FGT contacted me the next day to say they agreed with my findings and that a new order was on the way. The new trees were perfect and are thriving. Excellent customer service and products!

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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My experuence
June 8, 2021

I called in my order, and the customer service agent was so patient, answered many questions and was very pleasant! Upon opening the box with my Meyer lemon tree, I was crushed that the tree trunk had been snapped in half during shipping. I was grateful I had purchased the warranty, but had the best customer service and in 3 days had a beautiful replacement. Our tree is thriving and we anxiously await seeing our first lemon. Thank you to the customer service people at Fast Growing Trees who made sure I was happy with my purchase. Very satisfied.

Date of experience: June 8, 2021
North Carolina
3 reviews
0 helpful votes
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One tree was in bad shape
June 10, 2021

I trimmed it to clear away the dead branches, watered and fed it and it is doing well.

Date of experience: June 8, 2021
New York
2 reviews
0 helpful votes
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Excellent service
June 8, 2021

Ordered a sweet bay magnolia and it arrived well packed and exactly on time. We planted it right away and already seeing growth. Planning on ordering more plants as we decide what other plants we want.

Date of experience: June 8, 2021
Massachusetts
1 review
0 helpful votes
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Uncertainty
June 10, 2021

I planted two weeks ago and followed directions to a T. The 3 leaves that were on top fell off and it's now just a stick in the ground. Hoping it takes

Date of experience: June 8, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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Overall good
June 8, 2021

The plants came on one long box, strangely they were included from both sides (so one side is upside down), not one sided, so the soil fell out. Not sure why it didn't come in 2 boxes so you know what is up and down. It was very much squeezed together. The plants are nice but small. Especially the palm and fig tree I expected to be larger.

Date of experience: June 8, 2021
Virginia
1 review
0 helpful votes
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Arrived quickly
June 8, 2021

All three trees were well packaged and arrived quickly. I must say that even though I knew I was buying the smallest size, I am still surprised, a few weeks later as I look out at these tiny guys, by how petite they are!

Date of experience: June 8, 2021
Oklahoma
1 review
0 helpful votes
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Rose of Sharon
June 8, 2021

The tree came beautifully packaged and ready to plant.

Date of experience: June 8, 2021
New Mexico
1 review
0 helpful votes
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Honest people.
June 8, 2021

FastGrowing Trees canceled my order and refunded our order because the product we ordered didn't meet their standards.

Date of experience: June 8, 2021
Ohio
1 review
0 helpful votes
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Guaranteed 1-2 business shipping was not guaranteed and shipped nearly 8 business days later only to arrive with the leaves falling off and me still trying to rescue the poor tree.

Date of experience: June 8, 2021