On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
One of the two trees was upside down (head to heel) position: result = top of tree was broken (split at v) - I had to use grafting tape to secure the split. Hopefully, the top will survive.
I placed 2 separate orders of different trees going to different addresses. Both arrived where they belonged in a very short time. Both trees were carefully and securely packaged and arrived in excellent shape. One box arrived without the growing and care information inside. I contacted them, received a timely response, and I am confident the situation will be remedied. The ordering process was simple. The delivery was flawless. The trees are great!
My husband grew up on a farm with mulberry trees. We have been looking for one for the last few years finally found one on this website. They were wonderful to deal with and very courteous and concerned about how the tree is growing. It's doing fine
Straightforward & easy - all 10 pretty shrubs in ground for a few weeks now and they're doing really well (I live in NM). Sizes varied, but all seemed a bit taller than expected upon arrival, which was nice. Overall, positive/pleasant experience.
I ordered a pink dogwood tree. It arrived two days later in great condition. I am keeping it watered per the instructions and can't wait to watch it grow over the years. The tree was well packaged and arrived quickly.
My experience was great, It was very easy to order online and my tree was delivered in perfect condition within 2 days, planted it the same day and it is doing great!
Our Norfolk Island Pine arrived in a well-packaged shipping container on time and according to schedule.
Upon opening the package, a gorgeous Norfolk Island Pine stood in front of us. There was no damage in shipping.
I have to say, "This is the most beautiful Norfolk Island Pine that I have ever seen."
Awesome products every time. I was picking grape leaves the very first year
Great little tree. Packaging was great tree was in good shape. Tree is doing very good no leaf lost.
I have tried many times to get help with a tree that is failing, and I have had no response. I have used the website message feature and email, both multiple times. Supposedly the experts look at your pictures and give you help. I could not upload pictures in the website; it wouldn't work. I sent a picture by email and still got no response.
My next step will be to ask for my money back, which I was hoping not to have to do.
I ordered 10 Taylor Junipers and they came packaged well and in good condition. I planted them that day, and now, three weeks later, they are still going strong.
I had customer service reach out to me due to an address issue, and they were friendly and helpful.
I PURCHASED FIVE TREES BECAUSE I NEEDED A SOUND BLOCK FROM A NEW HWY. THE CUSTOMER SERVICE REP. WAS VERY HELPFUL. I WATER THESE TREES DAILY SO FAR SO GOOD.
I ordered a black olive tree and they sent me a stick. It's ugly and super leggy. Won't be ordering anything else
We're so sorry to hear that your tree wasnāt what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Fast growing trees took the money for the tree and said it would ship in 2 days. That was a month ago and I am thinking it will not ship till spring time. Seems to me that is a lot of time to collect interest on my money without having to ship the product
We are so sorry for the delay in your order! It looks like we had to pull back this inventory right after the order was placed but we now have them ready to ship. We have reached out with tracking information!
My tree looked very fresh n healthy did exactly what instructions said excited to see it grow n how beautiful it will be and the nice shape it will give
Poor quality plants and packing. The 2 lavender plants were falling apart upon receipt. One of the plants appears to not survive
When searching for a plant that is uniquely different, this was the plant I purchased. The advertisement of what you were getting is not what I got. Based on product info & photos, I was lead to believe I was getting plants that were 3ft to 6 ft tall which justify the price, however when they arrived they were a couple inches tall thus I was disappointed. Considering the price- I could have saved myself a little money & know what I was getting.
We're so sorry to hear that your plant wasnāt what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!