FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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139,416 reviews

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Kentucky
1 review
0 helpful votes
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Disappointed
June 21, 2021

Purchased 3 Crape Myrtles size 4-5'. They were not in the size range when I received them. Also, did not receive the free promo that was being offered for that weekend. They had been pruned a lot and already had the knotting/knuckled look on the main stems.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience! We are reaching out privately to help make this right!

Louisiana
1 review
0 helpful votes
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No response from customer service
June 12, 2021

Trying to get an answer about an issue with the tree.

Date of experience: June 12, 2021
California
1 review
0 helpful votes
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Unhealthy plants
June 12, 2021

The plants we received we're all just shoved on top of each other in a box. We ordered 10 plants. They were very dry and unhealthy when they arrived. We tried to plant them and revive them but almost half are already dead.

Date of experience: June 12, 2021
New York
1 review
0 helpful votes
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Beautiful
June 12, 2021

Christy was very thorough. She was very patient since I called her many times about my gift card that just wouldn't go through on my computer.

Date of experience: June 12, 2021
New York
1 review
0 helpful votes
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200 dollars
June 21, 2021

Received a 6ft stick with a few twigs on top
When I told you about it your response was have a nice day

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

It looks like we have a replacement tree on its way. We're so sorry for how it arrived!

Connecticut
1 review
0 helpful votes
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Great overall experience!
June 12, 2021

Website was terrific to navigate, ordering was easy, service was prompt and efficient. Received a tree that was well packed and in great condition. Only recommendation I would make might be to rethink shipping by FedEx. They deliver when it suits THEM. My delivery was rescheduled 3 times.

Date of experience: June 12, 2021
New York
1 review
0 helpful votes
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2 out of 3 is BAD!
June 21, 2021

I ordered 3 trees, paid for 3 trees, fastgrow shipped only 2, one came in with little dirt on pot, called to file claim, waited 2 days, finally called again and was told they are out of stock. This was for a job that needed 3 of the same trees, I ask to be refunded for all trees and a call tag to ship the 2 back and was told there is a 25% restocking fee plus I have to pay shipping! I assume that a company this size has some type of inventory control... maybe not beware! Never again.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that you were missing a tree and we ran out! Please keep us posted on how the other two are doing so that we can assist you further if they do not recover!

Montana
1 review
0 helpful votes
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Nice elderberry plants
June 12, 2021

After ordering my plants I had a problem with my address and was contacted by customer service. We were able to fix the problem and plants arrived shortly after and in very good shape. They are in the ground and have suffered no transplant shock in spite of a terrible wind storm that we had the other day. I have hopes that they will survive the winter. So far so good!

Date of experience: June 12, 2021
New Hampshire
1 review
0 helpful votes
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Love lemon tree
June 12, 2021

Ordered and arrived per website... quick and easy... and tree is amazing

Date of experience: June 12, 2021
Virginia
1 review
0 helpful votes
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My Order of Maxim Strawberries
June 21, 2021

I ordered Maxim Strawberries expecting roots as stated but what I got were plants bearing rotten fruit and near death. Fortunately, I got the plants in the ground and they are recovering but no fruit this year. Maybe next year.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived but glad it seems to be doing well! Please reach out to us with any questions or concerns!

Colorado
1 review
0 helpful votes
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Unable to get product
June 21, 2021

The product was not delivered as promised. I called and was told that the product went to an old address. I was told that the bushes were to be delivered to my house on Tuesday. I did not receive the bushes until the next Saturday. I had to reschedule my landscaping guys to the following week so that the bushes could get planted.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants went to the incorrect address but glad we could get replacements sent out right away and make this right!

New York
1 review
0 helpful votes
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Not as described
June 21, 2021

Plants I received are not even near to what is posted on the website. Not happy.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Wisconsin
1 review
0 helpful votes
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They came quickly well packaged. At first I was a little concerned with the banana tree but my daughter said it looks like it has new growth on it already!. So I am very pleased.

Date of experience: June 12, 2021
Maryland
1 review
0 helpful votes
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The website was easy to negotiate. I found exactly what I was looking for. The plants were shipped and I received in 3 days. I planted following directions. All plants look great after 10 days. There was one rose bush which lost its leaves during transport it is doing great now.

Date of experience: June 12, 2021
New Hampshire
2 reviews
0 helpful votes
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Healthy and vibrant
June 12, 2021

My tree arrived in perfect condition! The trunk was nice with no damage and the leaves were green and the tree was nicely trimmed. I would order from them again in a heartbeat. Their prices and stock were spectacular. The packaging came in a heavy duty box with large staples and band around it to protect it during shipping. This company cares about your tree and plants!

Date of experience: June 12, 2021
Washington
1 review
0 helpful votes
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Live oak tree
June 15, 2021

11 days in a box to get here. The tree is barely hanging on. 100$ is a lot to pay for a tree that is in real rough shape

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

New Jersey
1 review
0 helpful votes
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I received a bad tree.
June 15, 2021

I ordered a fiddle leaf fog tree but the tree was very unhealthy. All the leaves were brown and some of them have holes on it. I repot my plant a hopefully i can revive it.

Date of experience: June 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Pennsylvania
1 review
0 helpful votes
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Good Experience
June 12, 2021

Lilac tree shipped quickly and came in very nice condition. The tree was well packed and came with bamboo support. So far it is doing nicely.

Date of experience: June 12, 2021
Wisconsin
2 reviews
0 helpful votes
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Very Satisfied
June 12, 2021

Easy process from start to finish. Palm trees arrived in great shape and really fast. Couldn't ask for a very experience.

Date of experience: June 12, 2021
Virginia
1 review
0 helpful votes
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One of the trees I ordered was an Autumn Blaze Maple. It arrived quickly and healthy. However, the top had been cut off at 4 foot. I would have not cut the top off. I wanted the tree to grow upward for many years. It was not planted along a road way or parking lot, it was planted in a clearing among many tall oak trees. It was to be a part of my canopy by competing for the sunlight by filling in a place of a large maple tree that had been damage, died and removed. I now have a maple bush starting at 4 feet, no main trunk. Not what I wanted. No amount of pruning will bring back the trunk.

Date of experience: June 11, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!