FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,279

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,073
shipping
245
quality
12,370
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Virginia
1 review
0 helpful votes
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FGT is Great!
July 5, 2021

I love what I have gotten or given from FastGrowingTrees (a weeping cherry tree, two hydrangeas, and
Two rhododendrons). All came healthy and ground ready. I also like the fact that I can discuss issues with the FGT person and get solutions to problems (e.g., deer eating shrubs, etc...)

Date of experience: July 5, 2021
Florida
3 reviews
0 helpful votes
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Great product
July 5, 2021

Plants arrived in great condition. We are very pleased!

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
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The trees were smaller that what you advertised to be, and when I got it they had dried branches. I had hydratase them before planting to see if they come to life again.

Date of experience: July 5, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Georgia
1 review
0 helpful votes
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Impressed
July 5, 2021

Trees came fast, well packaged and healthy. They are thriving. Will order again.

Date of experience: July 5, 2021
California
2 reviews
0 helpful votes
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Tree
July 4, 2021

I am a little concerned about the tree I received. Very spindly and hardly any root ball. My little finger is larger than the trunk.

Date of experience: July 4, 2021
Colorado
1 review
0 helpful votes
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Fast growing shade tree
July 4, 2021

I went to the site and I was looking for a fast growing shade tree. I ordered a tree before I did my research on it. I decided it was not the right tree for me and emailed the company and they immediately refunded my money and were very nice about it.

Date of experience: July 4, 2021
California
1 review
0 helpful votes
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Ugh
July 9, 2021

The Trees I ordered were in bad shape when they arrived. They were dried out and almost all of the leaves had fallen off. I watered and planted the trees and also called fast growing trees for advice. No answer from the company and no call back even after leaving a call back number. At this point all of the leaves have fallen off. I am hoping for some new growth with water and TLC. I would never order from this company again.

Date of experience: July 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees and that you did not receive a call back! We have reached out privately to offer some assistance

Georgia
1 review
0 helpful votes
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Fruit trees
July 4, 2021

Website was easy to use and identify my zone. Delivery was fast and my trees were carefully packaged.

Date of experience: July 4, 2021
Virginia
2 reviews
0 helpful votes
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Excellent
July 4, 2021

On time and healthy. Very accommodating. Good choices

Date of experience: July 4, 2021
Texas
1 review
0 helpful votes
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Bad they died out on me from the cold and little snow we had was very unsatisfied

Date of experience: July 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your palm trees didn't make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Horrible
July 8, 2021

My first plant arrived completely dead / damaged. The packaging was horrendous. One plant survived but the plastic planter arrived cracked.
I was issued a new one and it never arrived, they sent an email saying Fedex couldn't deliver and I was supposed to receive a new one on ir about June 30. I have nothing as yet

Date of experience: July 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It looks like your plant will be there tomorrow! Let us know if there are any concerns and we'll be happy to help!

Idaho
1 review
0 helpful votes
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Our trees arrived healthy but were not marked male or female. We wanted to know how to tell the difference. It was very difficult to get that information clearly and we had to both phone and use email before we got a clear answer. Even after that we're not completely sure we have it right.

Date of experience: July 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience and we'll take a further look into this!

Florida
2 reviews
0 helpful votes
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Excellent customer service
July 4, 2021

My tree came to me with all the leaves dried up and falling off. I took a photo and sent it to customer service yes. Within a week they sent me a replacement that was gorgeous--lots of healthy leaves and a nice size. Thank you, FastGrowingTrees.

Date of experience: July 4, 2021
North Carolina
1 review
0 helpful votes
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Great service
July 4, 2021

My tree arrived 48 hours after I placed the order and 24 hrs after they shipped it.
The tree came in excellent condition and the leaves were on wilted at all.

Date of experience: July 4, 2021
Michigan
2 reviews
0 helpful votes
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Bad customer service
July 8, 2021

Even they did very well in marketing but the customer service is not helpful at all. You have to purchase one-year guarantee whereas a lot of other websites are free. I bought 3 cherry trees there. The trees were delivered one day late and were packed very tighted in the box. Some branches were broken during shipping and the trees looked withering. They said it was normal in the their website so I tried to plant them but they didn't do better. Everyday, they became worse and died after 1 month. I contacted their customer service before the trees died to ask for help but they responded very slowly. It took them 3 days to response the following-up emails. And they didn't give any helpful advise to safe the trees. Now the trees are dead and I will see if they can do with warranty better

Date of experience: July 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! Please let us know if we can help out with the replacements!

Colorado
1 review
0 helpful votes
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Beautiful Trees
July 4, 2021

We were very pleased with our recent purchase of trees!

Date of experience: July 4, 2021
Illinois
1 review
0 helpful votes
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Fred's Trees
July 4, 2021

Two of the 3 trees we bought were good, the third was not. Shipping with your company was a mess. The trees were shipped on Saturday and supposed to arrive Wednesday. They did not. We didn't get the trees till the following Sunday, that's 8 days in transit. Unacceptable! The health of the trees suffered, the maple tree probably won't make it!

Date of experience: July 4, 2021
Ohio
2 reviews
0 helpful votes
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Great customer service
July 4, 2021

Great process, in the end everything worked out and I'm eager to watch my bushes grow.

Date of experience: July 4, 2021
Missouri
1 review
0 helpful votes
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Mimosa tree
July 4, 2021

Arrived very fast and in very healthy condition, very impressed.

Date of experience: July 4, 2021
Texas
1 review
0 helpful votes
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Beautiful tree
July 4, 2021

Came in well packaged and taken care of. It also came with guides on how to care for my olive tree.

Date of experience: July 4, 2021