FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,308

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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139,577 reviews

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Virginia
1 review
0 helpful votes
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First purchase
July 23, 2021

This is my first Purchase from this company. It was delivered on time and in great condition. Looking to buy a Little Miss Figgy, I hope it comes with fruit

Date of experience: July 23, 2021
Arizona
1 review
0 helpful votes
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Healthy
July 23, 2021

The trees so far have been healthy and lived. Just planted Canadian Hemlocks but it is July, so I am hoping they make it. My fault if they don't.

Date of experience: July 23, 2021
California
1 review
0 helpful votes
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Great service
July 23, 2021

I received the hydrangea I ordered in great condition and very fast. Great service and product.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Avoid these people… They are pathetic. They will only waste your time and they will gouge you for as much money as they can. Their bull$#*! discounts are only a way to lure you in… Bait and switch. They have no intention of actually offering you a discount, and if you attempt to communicate with him, you will be very sorry that you even tried because they do not respond and when they do, they are unhelpful and rude with no manners, etiquette, or professionalism. Some of their items are priced reasonably, but other items are extremely overpriced so I would be concerned that their reasonably priced plants are likely of low quality. And nothing about their trees are fast growing… That is false advertisement. These people are all mixed up… Do yourself a favor and stick to your local nursery. Screw these guys… Lesson learned. I'll never consider an online scheme like this ever again. But I will say, the third-party who process my cancellation and refund was very polite, sincere, and professional, but I definitely cannot say the same about anyone else I spoke to at the actual nursery. Furthermore, emailing them as a waste of time, and their chat option is a complete joke. I'm just so glad I learned this lesson without any consequence because I canceled my order right in time before it was too late, I will happily stick to my local nursery here in the great state of Texas where people have manners, honesty, and courtesy. I should've known from the start, any company that names themself "fast growing trees" is a company that cannot be trusted, and they proved that to me through and through. Three different individuals at the nursery failed miserably in my book; three out of three is enough for me.

Date of experience: July 23, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are very sorry for your experience and do apologize that the customer service rep did not get back to you right away. We'll take a look further into this.

Rhode Island
1 review
0 helpful votes
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Tree looks like it's dying
July 26, 2021

Miss Kim's lilac bush looks good, but my tree looks like it's dying, there has been no growth, arrived looking very weak, and hasn't made any improvement.
Im worried it won't survive the remainder of this summer or winter.
Im very sad about this tree i bought it as a memorial for my deceased dog.

Date of experience: July 23, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

New York
3 reviews
0 helpful votes
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WRONG person!
July 26, 2021

It's been SO frustrating dealing with FastGrowingTrees. I keep receiving bills, arrival info
And suggestions for new orders from them for someone named Pattie. I've send many emails and called once to try and straighten this out. I'M NOT PATTIE!
BTW, I'm STILL getting them.

Date of experience: July 23, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are looking into this further. We're so sorry that this is happening!

Wisconsin
2 reviews
0 helpful votes
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So far so good
July 23, 2021

The plants I ordered arrived in very good condition. They have been in the ground for two weeks. So far so good but it is too soon to tell if they will work out.

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
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Broken and dead branches
July 23, 2021

The trees arrived and most of the leaves had fallen off. 2 branches were snapped and a few of the branches had no leaves and were dried up. Hopefully the trees recover since planting.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
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Disappointed all together.
July 26, 2021

I received my second delivery of two tri colored dappled willow with disappointment. I called customer service 3 times left my # as you recommended, nobody call back. I already sent my fee back message once but no respond and keep sending me this fee back email. Please take off my email address from your list. I will not order again. Your customer service is not reliable.
Myong

Date of experience: July 23, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are reaching out now!

California
2 reviews
4 helpful votes
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Excellent customer service
July 23, 2021

Usually, the quality of plants are excellent. When plants don't quite make it well enough through shipping and handling, you always stand by your product and offer resolution. That makes me feel safe to make purchases from you.

Date of experience: July 23, 2021
Massachusetts
1 review
0 helpful votes
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Purchased approximately $1200 worth of trees. Chicago hardy fig and pink lady Apple tree in good condition. Hydrangeas were all in fair shape at best. Almost all lavender were dead on arrival, able to roll back some of the shipping shock on two. Reached out to customer service, completely ignored.

Date of experience: July 23, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that we didn't receive your email! We're reaching out to get some photos!

California
2 reviews
0 helpful votes
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Very nice!
July 22, 2021

Nicely packaged and quick delivery. I would order again.

Date of experience: July 22, 2021
Ohio
1 review
0 helpful votes
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Very happy
July 22, 2021

I ordered two trees. I've ordered these trees from other vendors and they all died. These trees look really healthy and I'm confident they will take root and grow.

Date of experience: July 22, 2021
Pennsylvania
1 review
0 helpful votes
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Best online customer service
July 22, 2021

This people are not going to hesitate to make sure you get what they advertise! FedEx mess up the shipping and the send me replacement packages right away. Eventually the lost package arrive but one of the plant was damaged, but it didn't matter because they send me the replacements anyway.

Date of experience: July 22, 2021
Texas
1 review
0 helpful votes
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Speedy delivery, quality products
July 22, 2021

Received trees within 2-3 days and planted per instructions provided. Trees Look great and healthy

Date of experience: July 22, 2021
New York
1 review
0 helpful votes
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The tree I ordered was the correct height but it was 6 ft tall with practically no leaves. Basically a 6 ft tall branch with a few sparse leaves.

I purchased a magnolia tree for same price the weekend before from my local nursery and it was 6 ft tall with full leaves and blooms and very lush.

I don't know if it's this particular vendor or just the nature of ordering trees online but I won't purchase any more trees or plants online after this experience. For $250 I want to know what I will be receiving.

Date of experience: July 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Iowa
1 review
0 helpful votes
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I ordered a pepper plant, vanilla and coffee bean plant. All three arrived infested with whiteflies. Company's response to my expressed dissatisfaction… " What have you done so far to treat the plants?" My question is, where is your customer service? Since of responsibility? Pride in your product?

Date of experience: July 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about this! We have since been able to assist you with a discount and please check back in if you continue to have issues!

Illinois
1 review
0 helpful votes
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Review upgrade
July 22, 2021

When i left my review, i was contacted by FGT asking about my issue. I sent them a photo of the tree with the bent trunk, and they immediately sent me a replacement at not cost. I greatly appreciate the customer service and making things right. Well done!

Date of experience: July 22, 2021
Pennsylvania
1 review
0 helpful votes
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Fast Shipping
July 22, 2021

FastGrowing Trees was fantastic to do business with. They had the product that I wanted, at an affordable price, and shipped it to me immediately. My dwarf peach tree came with planting instructions, and this was super helpful because I know nothing about gardening.

Date of experience: July 22, 2021
Wisconsin
1 review
2 helpful votes
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Horrible experience
July 23, 2021

Would give them zero stars if I could. Shrubs came in bad shape, one was was completely out of the dirt and pot, bouncing around in the box. The other two were pretty sad and sickly looking. One has since died. Everywhere I else that I purchase plants, trees and shrubs they come with a one year warranty. Here you have to purchase a warranty separate. I would never bother purchasing from this company again. Buy local.

Date of experience: July 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! It looks like we have replacements on their way! Let us know if we can help with anything else!