FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,332

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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District of Columbia
1 review
0 helpful votes
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Satisfied Customer
August 17, 2021

This is the second time I purchase from Fast Growing Trees. This second time around I was trying to purchase a couple of Lemon Trees but every time I went to checkout I'd get a note stating that items couldn't be shipped to Georgia. So I finally called and a representative advise me that the State of Georgia had a ban on any Citrus trees entering the State. Very helpful folks!

Date of experience: August 17, 2021
Washington
1 review
0 helpful votes
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Meh
August 18, 2021

If I had seen these plants in person, I would have passed. Two were very small and the bigger ones all had some degree of damage. All the leaves are falling off my olive tree. Hoping to nurse them into something.

Date of experience: August 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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All-around great
August 17, 2021

Healthy trees/great customer service. Tree damaged in shipping and they made it right. Very thankful! I have 3 others that are close to 30 feet tall!

Date of experience: August 17, 2021
Florida
1 review
0 helpful votes
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Fast Delivery Great Packaging
August 17, 2021

My trees were perfectly packaged and delivered quickly and in good condition. Will purchase with FastGrowingTrees again.

Date of experience: August 17, 2021
Wisconsin
1 review
0 helpful votes
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Beautiful Norfolk Island Pine Tree
August 17, 2021

I am so happy with my beautiful huge Norfolk Island Pine Tree from Fast Growing Trees. It's healthy and lush and huge! Just amazing so happy!

Date of experience: August 17, 2021
Colorado
1 review
0 helpful votes
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Shipping
August 17, 2021

Tree was shipped fast, but it was held up somewhere by FedEx causing a4 day delay. Temps were in triple digits and tree was delivered with all existing leaves black and dead. Still planted tree immediately and fortunately new leaves have started to grow.

Date of experience: August 17, 2021
Iowa
1 review
0 helpful votes
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American sycamore review
August 17, 2021

So far the tree issue has been very good. Tree was packaged well to protect it from damage and looked healthy. Followed their steps for planting, easily understood, and it looks like everything it is growing well. Very happy with the outcome.

Date of experience: August 17, 2021
Texas
1 review
0 helpful votes
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Not happy
August 18, 2021

Ordered 4 bushes and two died after planting.
Ordered 4 Olive trees, two also died after planting. Will not order again!

Date of experience: August 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that some of your plants didn’t make it! We have reached out privately to help!

Texas
1 review
0 helpful votes
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Review
August 16, 2021

Completely satisfied, although wish it could had been cheaper

Date of experience: August 16, 2021
Washington
4 reviews
0 helpful votes
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Working with customer
August 16, 2021

Having issues with the care they were given shipping to us, in shock from being thrown around etc
Advised customer service and they are aware in case plants don't make it, thankfully working together to satisfy their customer!

Date of experience: August 16, 2021
Colorado
2 reviews
0 helpful votes
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Packaging very good
August 16, 2021

Ordered a Redbud. Packaging was good. But the leaves looked bruised. Plant was healthy otherwise and do not suspect we will have a problem.
Honestly not sure if occured during shipping as it was very tightly packed.

Date of experience: August 16, 2021
North Carolina
2 reviews
0 helpful votes
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The tree and dog wood shrubs arrived very quickly. Package well and very healthy.

Date of experience: August 16, 2021
Connecticut
1 review
0 helpful votes
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Dead Plants
August 18, 2021

Two of the three plants I bought died within days of arrival. I paid for the warranty so I was given a credit, but since they do not refund I have to place another order with them. I hope it goes better next time.

Date of experience: August 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

Please reach out to us right away if any of your replacement plants arrive in poor condition and we'll be happy to help!

New Jersey
1 review
0 helpful votes
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Trees
August 16, 2021

They are doing great even with all the weather problems.

Date of experience: August 16, 2021
Georgia
1 review
0 helpful votes
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Four of the five plants came well packaged/protected; one American Beauty was packaged separately without any filler to hold it in place. It was in rough shape from sliding back and forth within a box twice its size. I cut off all the broken limbs, planted the day after delivery and it quickly recovered. All five plants looked very healthy upon arrival and they still look great one month later.

Date of experience: August 16, 2021
California
1 review
0 helpful votes
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Avocado
August 18, 2021

I had an Avocado tree delivered twice because the first one arrived dead and so did the second one that was delivered. Actually the second one was worst than the first one.

Date of experience: August 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear that your avocado tree is arriving in poor condition! We have reached out privately to help!

Michigan
1 review
0 helpful votes
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Great customer service
August 16, 2021

I had a problem with the plants in my initial order. Customer service responded very quickly and provided replacements for the damaged products. It was a fast turnaround and I was happy with how everything was handled in a professional manner. Thank you

Date of experience: August 16, 2021
Texas
1 review
0 helpful votes
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Very disappointed
August 18, 2021

I originally purchased items and added the warranty. The items arrived just fine and are thriving. I made a second order and did not purchase the warranty. What I received were pathetic trees and bushes. It was night and day on whether I had the warranty or not. Very disappointed in the items I received, especially the trees which were in terrible condition.

Date of experience: August 16, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! This may be stress due to it being so hot right now. We're reaching out to get some photos.

Massachusetts
1 review
0 helpful votes
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Perfect tree
August 16, 2021

This is the 6th or 7th time I have used FastGrowingTrees and each time I am surprised by the quality of the tree and the speed of delivery. Great job and I look forward to my next purchase.

Date of experience: August 16, 2021
Florida
1 review
0 helpful votes
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I heard about the site on one of my favorite podcasts and was impressed by the site and the ease of reviewing items that would grow well in my zone. Ordering was easy and the plants arrived in perfect condition.

Date of experience: August 16, 2021