FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,337

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Illinois
1 review
0 helpful votes
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FGT Stands Behind Products
August 22, 2021

Had a tree delivered, it was in good shape when it arrived. Planted the tree and it started to fail. Customer service had checked in with me a week or two after planting and I told them it was not looking great. They stated to reach out in 2-4 weeks and let them know how it was doing. The tree unfortunately did not do any better and did not make it. I followed up with customer service and without any request or prompt they shipped me a new tree. Buying a tree online could be risky, but how this company makes sure it is right has earned a permanent customer. Thank you.

Date of experience: August 22, 2021
Indiana
1 review
0 helpful votes
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Terrible looking trees
August 24, 2021

The items I purchased were priced a little high but I thought I was going to receive A+ looking trees. When my trees arrived they were in terrible condition I own a plant shop and wanted a few larger trees in my shop the condition is so bad I have not brought them into my shop.

Date of experience: August 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Virginia
1 review
0 helpful votes
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Loquat
August 22, 2021

We'll packaged tree, taller than expected. It has already started growing new leaves- I'm hopeful it will provide some fruit in the next couple of years!

Date of experience: August 22, 2021
Florida
1 review
0 helpful votes
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Receipt of tree
August 22, 2021

Received the Royal Poinciana tree in great condition. Delivered on time and as expected. It's growing well. So far, so good. Thanks for the great service.

Date of experience: August 22, 2021
Utah
2 reviews
0 helpful votes
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Awesome Banana Tree
August 22, 2021

Products were packaged perfectly and showed up within the timeframe.

Date of experience: August 22, 2021
Oklahoma
1 review
0 helpful votes
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American beautyberry
August 21, 2021

It was a good experience. Received what was promised in good shape.

Date of experience: August 21, 2021
California
1 review
0 helpful votes
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Fast service and great price
August 21, 2021

Great experience and solve my problem with the Areca palm quick and got the replacement in good condition and quick
Thanks

Date of experience: August 21, 2021
Washington
1 review
0 helpful votes
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False / Deceptive Advertising
August 24, 2021

I ordered 3 of the largest-sized ( most mature) PLUMERIAS from Fast Growing Trees. The advertisement of same showed beautiful multi - colored blooms ( pink & yellow). I received 3 of all white - floppy blooms. After complaint I was sent THE SAME!

Date of experience: August 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your replacements are not correct! We have reached out to help you further with this!

California
1 review
0 helpful votes
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So very pleased!
August 21, 2021

I purchased a condo avocado and two lilac bushes. All 3 arrived in fantastic condition and are doing very well. In fact, the avocado tree has new growth in several places already!

Date of experience: August 21, 2021
Illinois
1 review
0 helpful votes
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Bad customer service and impartial shipments
August 24, 2021

During the beginning of the pandemic I ordered two bushes along with planting mix and fertilizer. When I got my shipment I was so super excited, I have a highly special needs child that I'm lucky if I have time to go to the bathroom nonetheless plant a tree but I need to create a privacy fence. A year later, I was looking through their website and got into "my account" and started looking at my last order. I noticed it said partial shipment. I never received my organic planting mix. Yes, a year later because I have absolutely no time especially seeing I had to quit my job to take care of my daughter who now was diagnosed with tumors. I contacted the company to see if I could get my planting mix and they want me to pay for shipping AGAIN! I will NEVER ORDER FROM HERE AGAIN!

Date of experience: August 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! We have reached out privately to make this right!

Ohio
1 review
0 helpful votes
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Lilacs tree
August 21, 2021

Ordering was easy. Shipping was super fast. The tree is beautiful

Date of experience: August 21, 2021
Michigan
1 review
0 helpful votes
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Thuja Green Giant
August 21, 2021

It was nice experience with Fast Growing Trees. I bought 10 Thuja Green Giants. 3 of them died as the roots of the plants came from the soil. It may happened due to the delivery. However, the fast growing trees sent 3 plants as replacement soon. The customer service is very good. Highly recommend to buy from Fast Growing Trees for any plant needs.

Date of experience: August 21, 2021
Florida
1 review
0 helpful votes
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For the moment
August 24, 2021

I'm very disappointed. The plants arrived all twisted, poorly packaged and full, but really full, of insects. It seems like an ant nest. After two weeks of having them, the leaves are still in bad shape and some of them have pests on their leaves (they came with those).
On top of that, they differed in 100% from the picture on the web site. The ones ai got need a lot of good care.

Date of experience: August 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
2 reviews
0 helpful votes
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Krdered a tree recieved a twig
August 24, 2021

Ordered a 5-6' tree paid dearly for it with extra shipping due to size. When it came is was barely a thing only 40" tall. It was marked 4'-5' on the tag. When I contacted the company they wanted to give me onlyv40% off even though they did not even send me so. I ordered. I had to go rounds before they agreed to refund my money.

Date of experience: August 21, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry for the inconvenience and glad we could make it right!

Texas
1 review
0 helpful votes
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Great buy
August 21, 2021

We loved how quick we got our trees and the overall purchase

Date of experience: August 21, 2021
Florida
2 reviews
0 helpful votes
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Purchase of Hass avocado
August 21, 2021

Purchase of Hass avocado, The experience was very good they had a very nice selection and the avocado tree was sent out promptly and it was very well packed for shipping, tree is doing excellent, I would definitely purchase from them again

Date of experience: August 21, 2021
California
2 reviews
0 helpful votes
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Love FastGrowingTrees but…
August 21, 2021

I was so excited about the plants I purchased. I have always had good expo with this company. I know they always pack/protect the plants very well.
And that was true this time as well. But one of the fig trees I ordered had yellowing/falling leaves right out of the box. I should have taken pictures, taken the time to write to the company, and sent it back. But they arrived right as we preparing for a trip, and I did not have time. I took them out, watered all of them, and crossed my fingers they would get happier in the sun for the 3 days we were gone.
It did not. Now 1 branch has no leaves at all. I am sad and disappointed. The other plants are beautiful.

Date of experience: August 21, 2021
New York
1 review
0 helpful votes
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My mock orange tree
August 21, 2021

"Mock" though it may be, our Mock Orange bush its the real deal when it comes to vibrant health of leaf, stem, and root ball! Couldn't be happier!

Date of experience: August 21, 2021
Ohio
1 review
0 helpful votes
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Plant was more then expected
August 21, 2021

After purchasing plants on line from various site I was always disappointed in the size of the plants I received. This definitely wasn't the case when I received my order from Fast Growing Trees. Within two weeks it began to bloom.

Will be ordering others and spreading the word with friends and family.

Date of experience: August 21, 2021
Georgia
1 review
0 helpful votes
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I mistakenly ordered trees that might damage my septic system. I reached out to cancel the order 24 hours later. The customer service was top notch. She cancelled the order immediately and offered their assistance in the future to help me find the appropriate trees for my situation. I ended up ordering more than I did initially because I was so pleased with my experience with Fast Growing Trees. I would highly recommend them!

Date of experience: August 20, 2021