FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,338

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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California
1 review
0 helpful votes
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Tree is in bad shape even after a couple weeks of sun and water

Date of experience: August 24, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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Arrival condition
August 24, 2021

Both plants that I ordered were pretty worn and many leaves missing. The jacaranda tree has already died.

Date of experience: August 24, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
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The website is easy to navigate and contains useful information. Email communication following the order was clear, prompt, and relevant (major issues with other online nurseries). The trees were shipped promptly with clear tracking information. Most importantly, the trees were expertly packed with the specimens in excellent condition upon arrival. My little tropical orchard is potted and healthy. I can't wait to see what they look like after a year's more growth!

Date of experience: August 24, 2021
Montana
1 review
0 helpful votes
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Not sure yet!
August 24, 2021

Because of Mail delays it took longer to get my tree! It was a little rough when I got it but I planted it and have been babying it! So far so good! It's gonna take a while to see if it does well but it was a nice looking tree overall! It's just that deliveries are taking longer and it was during an extremely hot summer! So the company did really well!

Date of experience: August 24, 2021
Texas
1 review
0 helpful votes
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Fast delivery but not fast enough
August 24, 2021

Three of my 10 trees turning/turned yellow... needing 50 characters here is annoying

Date of experience: August 24, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Bad tree turned good experience
August 24, 2021

I received a tree with fungus and the customer care team quickly resolved my issue. I was impressed and will use FGT more because of it.

Date of experience: August 24, 2021
Minnesota
1 review
0 helpful votes
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1 tree seems really weak.
August 24, 2021

Granny smith is doing good and 1 of the 2 crabapple is also doing ok. The 2nd crabapple has been shedding and does not have any leaves left. I do not know if it was the shock of the travel or what. I am giving it all the care I can, hope it turns around.

Date of experience: August 24, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your crabapple isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Kentucky
1 review
0 helpful votes
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Weeping Cherries
August 24, 2021

Excellent quality and beautiful trees. Had one issue but customer service was superb.

Date of experience: August 24, 2021
Missouri
1 review
0 helpful votes
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Exactly what I was excepting!
August 23, 2021

Ordered a tree and it was delivered in the promised amount of time. It was the exact size I paid for and very healthy. The communication from this site was great and never left me guessing! Thank you!

Date of experience: August 23, 2021
North Carolina
1 review
0 helpful votes
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Awesome Team!
August 23, 2021

My first delivery died, sadly, because I did not water daily. They sent me a second order as a replacement. The bushes are still alive!

Date of experience: August 23, 2021
Nebraska
1 review
0 helpful votes
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You guys cancelled my order.
August 24, 2021

No phone call to see if maybe another option would work. Too bad No one thought enough about the business to forward the sale. I bought elsewhere.

Date of experience: August 23, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

The agricultural department prohibits all plants from being shipped into your state. We are so sorry for the inconvenience!

California
1 review
0 helpful votes
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Great service
August 23, 2021

My experience has been very good no issues. Just had bad shipping carriers were my trees have come in bet up shape.

Date of experience: August 23, 2021
Wisconsin
1 review
0 helpful votes
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Nice Trees
August 23, 2021

Easy ordering / great selection. Everything went very well from the FGT side of things. I received 2 excellent 6-7 ft maple trees. Delay came from FedEx side. Due to this delay, I believe the health of the trees was threatened.

Date of experience: August 23, 2021
Florida
2 reviews
5 helpful votes
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Not completely their fault
August 23, 2021

I ordered an avocado and a royal poinciana, then I got sick and they delivered it to my back breezeway. It was out there for quite some time and I just don't know if they are going to survive.
There is stilll green on both of them so I am going to try to get them into the ground and save them. Like I said not FGT's fault so i can't really blame them. It's more the circumstances. I hate to lose them. They are perfectly sized.

Date of experience: August 23, 2021
North Carolina
1 review
0 helpful votes
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We purchased four trees from fastgrowingtrees.com and were blown away by the quality. Not only were they in perfect shape but they were affordable. We plan to buy more!

Date of experience: August 23, 2021
Washington
1 review
0 helpful votes
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Tea Bush
August 23, 2021

By the time I actually got my package, the trees that I ordered were already almost dead with the leaves falling off because the dirt that had been in the pots had fallen out completely and were all over the trees suffocating the leaves. The roots were not healthy because of it and I was forced to immediately transplant it. Not soon after all the leaves have fallen off and the plants are all but dead.

Date of experience: August 23, 2021
Texas
1 review
0 helpful votes
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Crammed boxes of damaged trees
August 24, 2021

Overall the site, selection, information is amazing. I was not sure how I could get the trees to my house without damage. It ends up my concerns were valid. One tree was bowed like a banana, still not sure if it will live and if so a bowed tree. Another was basically broken at the top of the tree.

I understand this happens, but I emailed them upon arrival letting them know (maybe the wrong email address?) but never heard anything. Now I am waiting to see if they survive or grow. After all the money, time, watering and effort to plant them it will be a shame if they don't make it.

Date of experience: August 23, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Alabama
1 review
0 helpful votes
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Very Happy
August 23, 2021

I ordered a tree and several sm gardenia bushes. They arrived in great shape and they were my first plants for my new house. They are doing well in spite of the heat wave. Looking forward to ordering again in the fall!

Date of experience: August 23, 2021
New Jersey
1 review
0 helpful votes
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Tree growing
August 23, 2021

The tree is very condition and well package when it is arrived.

Date of experience: August 23, 2021
Utah
1 review
0 helpful votes
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Don't Buy from this company
August 24, 2021

I placed a very large plant order and it was late shipped FedEx ground Horrible packing and boxes were crushed and some folded in half. All plants arrived dead. Crispy and some had to be dead before they were even shipped. Customer service was not that great had to send photos of every plant but there system can only allow 3 photos at a time. So that took for ever. Spent nearly 3k $ on the order and still waiting for a refund. To sum it up they don't care about the plants they ship no that the shipper is the worst on the planet. All they want is your money and don't care if the plants live or die. Do your self a favor don't buy from this company...

Date of experience: August 23, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear how your plants arrived! We do our best to package them for shipping, but unfortunately there are times when the carriers do not handle with care. Again, we do apologize and we have since made this right.