FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,338

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Wyoming
1 review
0 helpful votes
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What Customer Service?
August 27, 2021

Ordered $500+ in trees and shrubs. All were within my hardiness zone. Only two trees (out of 7) and 2 shrubs (out of 3) survived the winter, admittedly a harsh one. I paid for the 1-year warranty. I gave the plants until about 11 months to see fi they'd make it - the two trees decided to grow back from their roots - more to their credit than this vendor's. When it was clear that only 2 trees and 2 shrubs (about $100 value) made it, I submitted my warranty claim. No response, not even an acknowledgement they recieved it. Now two months later, still no response at all. I've submitted a BBB complaint; they are blowing BBB off for now a month. So now I'm lookin for places to leave warnings to potential customers that this site is NOT to be trusted, especially for customer service. Buyer Beware!

Date of experience: August 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It doesn't look like we ever received an email. One of our supervisors is reaching out to make this right!

Tennessee
1 review
0 helpful votes
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The tree came very beat up with it's root ball under a lot of stress because of the zip tie that holds it was putting a lot of pressure on it, leaves are all dead and fallen off.

Date of experience: August 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Arkansas
1 review
0 helpful votes
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Great trees
August 26, 2021

Other than a little shipping fatigue all were in good shape, and well packed.

Date of experience: August 26, 2021
Washington
1 review
0 helpful votes
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Pomegranate Tree,
August 26, 2021

The Tree arrived in a very good and sturdy container inside a very good and sturdy package. I opened it and it looked great with a bit of a Glitch!
Just about eighty percent of the Leaves, while being green, were dried out and fallen off the branches, the Tree was bone dry. The Tree did hold to some of the top leaves at the time.
I provided the drainage for the plastic and saturated it with water twice a day since.
Apparently, by the time I ordered and received the tree, the space I had designated for the tree, was providing a big and beautiful large Pumpkin and I need to let it be till Halloween (hoping it would be over 100 LB, way over).
It has been a few weeks now and I can see the new leaves growing so the Tree is doing well at this time.
Now that I think about it, the tree being so thirsty, my guess is; the weight which will have to be paid for! Maybe?
Any way, at this point, I love this Tree!

Date of experience: August 26, 2021
Iowa
1 review
0 helpful votes
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I found exactly the trees I was looking for, at reasonable prices. The trees arrived timely and in excellent condition.

Date of experience: August 26, 2021
Missouri
1 review
0 helpful votes
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Poor response for damaged shipment
August 26, 2021

Good quality, fast shipment, Very poor response for damage during shipment.

Date of experience: August 26, 2021
Missouri
1 review
0 helpful votes
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Needed more planting details
August 26, 2021

The Mimosa tree we purchased arrived in great shape. It was 8' tall and had a large area of leaves and branches starting at about the middle with some at the top foot or so. Unfortunately we were not warned that we should fence it to keep the deer away. The deer trimmed the entire middle growth off. Should be interesting to see what comes of that.

Date of experience: August 26, 2021
New Jersey
1 review
0 helpful votes
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Quick response to damage tree
August 26, 2021

Ordered a few patio fruit trees. One arrived with the top broken off. Very good customer service - prompt replacement of the tree.

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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Arrived in poor condition
August 27, 2021

First order arrived dead. Replacement arrived very wilted. Trying to revive it.

Date of experience: August 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your replacement when it arrived! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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I have reached out and have not gotten a response. I purchased two things and the larger was in good shape but dry. The smaller one was not secured so all the dirt was gone and it had rolled around so much in transit neither looked good. The small one is planted but dead and the larger is ok. Would like to get a response! I have bought olive trees that were perfect!

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Great response
August 25, 2021

I ordered Lingonberry bushes. When they arrived two of them had many broken limbs. I took pictures and your team immediately responded by sending me three new ones which arrived in much better condition. They are tiny but mighty. I'm looking forward to seeing them grow.

Date of experience: August 25, 2021
California
1 review
0 helpful votes
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Will buy again
August 25, 2021

Quick shipping, healthy product, great prices. All trees are still doing well, nearly a year later!

Date of experience: August 25, 2021
South Carolina
1 review
0 helpful votes
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Too expensive and not what I expected. The plants were too small and not what I expected

Date of experience: August 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Colorado
1 review
0 helpful votes
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Disappointed
August 25, 2021

I was disappointed with my overall experience. My order was labeled and shipped to my neighbor's address.

The Quaking Aspen was in pretty rough shape. Leaves were already showing black spots, the ‘plantable bag' was literally a strip of burlap around the top and the entire root ball was packed in a plastic bag. I went ahead and planted but now the leaves are drying and I'm doubtful it will survive.

Date of experience: August 25, 2021
Texas
1 review
0 helpful votes
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My plants arrive dead.
August 26, 2021

This is the third attempt to get a live plant. And again it arrives dead.

Date of experience: August 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants are not traveling well! We have reached out to get this resolved!

Ohio
1 review
0 helpful votes
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Customer service
August 26, 2021

I got a tree back in may and it die few months later. I did not like how I have to pay the shipping fee and I have to pay more for the warranty fee which is 30% what I pay. I don't think it's right. They should let me know when I purchase the tree. I debating coming back to this website to purchase in the future.

Date of experience: August 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that one of your plants didn't make it! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. Again, we do apologize for the inconvenience this caused.

Utah
1 review
0 helpful votes
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Ed
August 24, 2021

Tree came in great condition will purchase again wife told her friends now they are interested

Date of experience: August 24, 2021
North Carolina
1 review
0 helpful votes
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Perfect tree for a gift
August 24, 2021

Ordered a tulip poplar as a gift and it arrived quickly, well boxed and healthy. Very pleased with options and product.

Date of experience: August 24, 2021
North Carolina
1 review
0 helpful votes
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I would buy again!
August 24, 2021

The 5' tree we ordered was shipped with the utmost care. It arrive in perfect condition. I will buy from them again!

Date of experience: August 24, 2021
Utah
1 review
0 helpful votes
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Too early to make a good review
August 24, 2021

It's to early to make a good review we shall see next spring how the tree is doing

Date of experience: August 24, 2021