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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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The plants i got were healthy looking, however the root system wasn't very extensive. The plants were technically the guaranteed height, but they looked like they had been rushed through the rooting process and pushed out the door, so i hope that doesn't spell problems for me. My other and main issue is with the one year warranty that you have the option of purchasing. It is NOT a replacement warranty, but they don't tell you that up front. So i had to replace 6 plants but I found out that once they approve you for activating your warranty they basically give you store credit for the price of six plants at the price you paid the first time. Initially i had gotten bulk pricing because I bought alot of trees. But for the replacements i had to pay the higher price that you would pay for fewer plants, so the warranty didn't cover the entire cost of replacing six plants. In fact i had to pay almost an extra $50. That doesn't seem fair that I already paid extra for the warranty up front and then still have to pay more later. Not to mention that I think my replacements were smaller than the ones i got in my first order.
I paid four hundred and fifty seven dollars for three 4-5foot Norway Spruce trees. Fast Growing Trees.com should be ashamed to send such poor trees. There were few branches and they were neglected in proper pruning.
FedEx is the worst shipper. Packages always delivered upside down or smashed. Plant nursery must be northern US... plants have a hard time taking in Nebraska.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
I bought the 3 gallon plumeria for my Mom for her 79th birthday. When it arrived, it looked very sick and lost a lot of leaves. It was also a different type of plumeria - not as pictured. It was a wild plumeria with fiddle leaves, not the type pictured that my Mom wanted me to buy for her. I'm disappointed because she looks like she hates it as it's not what she wanted. I'm still trying to nurse it back to health.
The jacaranda tree was dead on arrival.
I'm trying to revive it without success.
Can you replace it?
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
The trees came in great condition - no broken branches, leaves looked healthy, no issues with the trunk. I loved the fact that they came ready to drop right on the ground with no hassle. Looking forward to some juicy apples!
Very healthy plants, already started blooming, some branches are broken when they arrived
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
FedEx is most likely to blame for my two poplar trees because they spent an extra 3 days sitting in AZ in a box in a truck. When they arrived the leaves were black and the branches started to turn black as well. My magnolia tree got here on time but within a week it was dead as well. So $375 of dead sticks is what I have now…
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
I was pleased at how fast the tree was delivered so that it stayed healthy.
Overall they seem to be doing fine enough. But the way it was shipped I ended up with broken branches and spilled soil. A few days after I received it, my blueberry leaves are turning spotty and looking like they are burnt up.
I ordered a dogwood from fast growing trees and unfortunately it didn't make it but the tree was replaced without any question and faster than I could even hoped for the customer service of your company is as good if not better than any company I've ever worked with and that on its own has made me a customer for life
I ordered a 6' tree plus 6 plants. All were well packed inside one box. The shipment arrived quickly and everything was very healthy and all have new growth.
The crape myrtles I received were diseased! It may be Cercospora or some type of rust. A reliable and knowledgeable nurseryman would have seen the problem and either not have sent the myrtles or at the very least have warned me in advance. I am considering what options I have.
Fast friendly service. Adding new landscaping to existing landscaping for future selling in 2 years.
Good and efficient work for order. Got one year warrant and the tree is blooming in September.
We had one of our trees die and FastGrowingTrees.com made it easy to get a replacement. Additionally, a survey provided additional store credit, allowing us to get an additional plant.
- Was delivered quickly & packaged well
- Plant came in good condition
- I oveer-watered it so called Cust Service when I thought it died
- Excellent Rep on the phone
- Followed her advice & plant has rebounded
I ordered 3 Austrian pines@$119.00 ea. The shipment arrived, two of the three had no branches. Two replacement trees were no better. I followed planting instructions and the trees are completely brown and dead.
We're so sorry to hear that your replacements also arrived in poor condition! We have sent a private message to get some photos so we can take a look and help out!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only but we are always running free shipping promotions! Again, we do apologize for the inconvenience.