FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,338

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Virginia
2 reviews
0 helpful votes
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Will NEVER order again!
August 31, 2021

I ordered a fishtail palm for $99 + 30 shipping. When it arrived (packed very well) I unpacked it and set it up, watered it and was eager to put it in my living room. I noticed many black spots in the middle and along edges of the leaves and thought it could have looked healthier. I also noted a black moldy substance all over the main stems then on the underside of the leaves. Within just a week the plant was DEAD.
You very promptly replaced my palm tree with another. Same EXACT scenario. These were, at one time, beautiful, tall palms. I gave up.
Went back to my good old bamboo palms, never a problem.

Date of experience: August 30, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about the issues you experienced with your fishtail palms! We have reached out privately to help make this right!

California
1 review
0 helpful votes
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Not a great plant
August 31, 2021

My hibiscus plant arrived wilted, dry, uncared for and half dead. Quite disappointed to open the box after the amount I paid for it.
It's been 3 weeks and it's still struggling to overcome the ‘shock' if that's what it was.

Date of experience: August 30, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plant arrived! Shipping stress can cause plants to wilt and drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

Pennsylvania
2 reviews
0 helpful votes
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These little trees make me happy
August 30, 2021

Ordered two zone 6-hardy crepe myrtles. They arrived quickly but were a little wilty, I guess from the heat. Two weeks later, and planted, they are doing well. Have a little bit of spots on them, and a few yellow leaves but I think they'll be fine once they are established.

Date of experience: August 30, 2021
Florida
1 review
0 helpful votes
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Outstanding!
August 30, 2021

Customer service is excellent! The entire experience was so easy. I will definitely order again and again. Great gift idea!

Date of experience: August 30, 2021
Oregon
3 reviews
0 helpful votes
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My fig tree
August 29, 2021

Very efficient and thorough. The tree arrived perfectly packaged and healthy.

Date of experience: August 29, 2021
New Mexico
1 review
0 helpful votes
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Beautiful trees
August 29, 2021

My plants came and I planted them. They are doing very well and they are now getting rain water which is the very bestto help them grow into beautiful tree. My crepe myrtle has a bud on it already! Definitely great place to get trees!

Date of experience: August 29, 2021
New York
1 review
0 helpful votes
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Trees are all dead within 3 weeks
August 31, 2021

I purchased the ten pack of Thuja Green Giant privacy trees. I was satisfied and somewhat impressed in how they were delivered but after a few weeks all the trees except one have turned brown and died. I also purchased two apple trees (honey crisp and red delicious). The red delicious was dead within a few weeks.

I was impressed at the delivery that I had ordered another ten pack of the privacy trees before the original ones died so now I am monitoring the new trees hoping they do not die as well. I will probably not buy from this company again. It's a shame because the initial purchase and delivery was impressive but the product was not.

Date of experience: August 29, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that your trees didn’t make it! We have reached out privately to help!

Missouri
2 reviews
0 helpful votes
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My willow tree purchase
August 29, 2021

Website was easy to navigate. Tree was reasonably priced & arrived looking healthy.

Date of experience: August 29, 2021
Florida
1 review
0 helpful votes
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Waste of Money
August 31, 2021

I am usually a huge fan of FGT. We have placed numerous orders in the past and have always received quality products. This I why we opt to purchase online rather than going to the numerous nurseries around in our hometown. We know plants are top quality. We have 1.5 acres of land and do a lot of gardening. We also have a very large screened patio where we grow our herb and vegetable plants with hydroponics & grow lights.

We purchased the Dragon fruit tree, Citronella, Coffee plant & 6 Pineberries plants on our last order. The last shipment I received was absolutely horrible! First, the box labeled " This was side up" was packaged incorrectly. There was a cardboard petition midway however the plants were packaged on the WRONG side of it. I opened my box ( upside down) and all the plants were mangled and the dirt that was not contained in plastic bags was a mess all over my floor. There were broken plants stems mixed in with the dirt.

The pineberries and citronella were pitiful trash. The citronella had 2 small stems that were brown and 2 green small leaves. I took pics of everything. This plant never recovered and I believe it was already almost dead when it was sent to me. I am even more bothered that there was only one stem of plant. This plant appeared to be the type of plant that was returned multiple times and then sent to me because it was the last one on the shelf.

The pine berries were pretty horrifying. Some had a few strands of long leaves which were 95 % brown and dead. Two of the bunch were just dirt with a scraggly little vine and dead leaves.It's possible they were mangled from the poor shipping conditions. I have been working every day trying to nurse these babies back to life. The 2 that had a vine never made it past day one. The others will not grow at all and have barely any sign of life left to them.We kept them in a temperature-controlled room with growlights but they never recovered.

I managed to repot the Dragon fruit tree & Coffee plant and both are doing well today. Overall I ordered 9 plants and 7 of them were in really bad shape. Im very disappointed.

Date of experience: August 29, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It doesn't look like any of the photos came through so we're reaching out privately to help!

Michigan
1 review
0 helpful votes
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Highly recommend
August 29, 2021

Quick & easy and everything came just as advertised. Very healthy white spruce!

Date of experience: August 29, 2021
Pennsylvania
1 review
0 helpful votes
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Replacement tree is beautiful!
August 29, 2021

I ordered a Mimosa tree and received it in April, come July I still didn't have a bud or leaves. I got in touch with them and got a replacement. It's beautiful!

Date of experience: August 29, 2021
Texas
1 review
0 helpful votes
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The shipping was fast, packaging was good and the trees arrived in healthy and looking good

Date of experience: August 29, 2021
Oregon
1 review
0 helpful votes
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Finally arrived.
August 28, 2021

My shipment of ten boxwoods finally arrived almost two weeks after they were supposed to be delivered. Amazingly, they were still alive, soil was moist and leaves were green. We have just planted them, so don't know how well they'll grow, but so far everything looks good.

Date of experience: August 28, 2021
Wyoming
1 review
0 helpful votes
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My first tree by mail.
August 28, 2021

This was my first tree by mail. Its been two weeks or so and it seems to be doing fine. It has begun to flower. Package was great not damage to the tree.

Date of experience: August 28, 2021
New Jersey
1 review
0 helpful votes
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Perfect
August 28, 2021

My first time buying a tree on line. Both trees arrived in the same box in perfect condition. Impressive. Will buy more for future projects.

Date of experience: August 28, 2021
Florida
1 review
0 helpful votes
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Replacement tree
August 28, 2021

The first tree arrived mostly dead…. I sent pictures immediately…I contacted CS and they asked that I give it a few weeks before calling to maybe replace it? Within 8 days of tender loving fare it just wasn't going to make it. I called CS again and had a replacement jacaranda in a week! Very happy

Date of experience: August 28, 2021
Texas
1 review
0 helpful votes
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Dead trees
August 31, 2021

Three cedar trees died immediately. Shrubs all survived and are doing well, butt half of the evergreen trees are brown and weak.

Date of experience: August 28, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that some of your plants didn’t make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Broken plant
August 31, 2021

The plant looked healthy but with this plant, the thickest/widest part is the one that needs to continue to grow. But the top was broken off. So I'm disappointed and not sure the tree will develop and produce the fruit. It was a dragon fruit tree.

Date of experience: August 28, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plant arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Florida
1 review
0 helpful votes
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Apple trees!
August 28, 2021

We recently purchased two apple trees. I had accidentally ordered one not in my zone and they swapped it out for another of my choice with no issue (I called before it delivered). Trees arrived in less than a week! They were in great condition and are now planted in the ground. I cannot wait to get some apples!

Date of experience: August 28, 2021
Texas
1 review
0 helpful votes
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Great plants & customer service
August 28, 2021

I've made 4 or 5 purchases with FGT & have had good or great experiences. The plants have always been very well packaged except for one time when the plant had come loose during transit - that plant arrived with a broken limb & it didn't survive but FGT immediately replaced the damaged plant at no cost. The plants always arrive as described & quickly recover from transportations shock. Each of the plants I've purchased from FGT has looked really healthy and has grown well. For reference, I live in zone 8b & I've purchased from FGT: loquat, miss figgy, nectarine, phenomenal lavender. Citronella, jasmine, gardenia, knock-out rose, dappled willow, green velvet boxwood. It seems like FedEx always delivers my plant orders (FGT & others) & for some reason FedEx has been doing a terrible job in my area for about a year. There's almost always a delay in delivery & this is the main reason any plant I've received has arrived looking rough or stressed. Despite the delivery issues, plants from FGT always look really healthy!

Date of experience: August 28, 2021