FastGrowingTrees.comReviews 26,786

Fed Ex lost my trees but tracking showed it was delivered at 6:30 am. I had to contact customer service several times. Every time, I spoke to a different person and I had to explain the situation over and over. Everyone have a different answer. That was on Friday. Monday, I had to call customer service again because I still did not get my trees. I finally spoke with one customer service representative who was very helpful. Fed Ex finally delivered my trees on Monday afternoon. I was worried the trees would be unhealthy bit they were ok. Because of the terrible customer service (with the exception of 1 out of the 5), I would not order from them again or recommend them.

We purchased a few (Hawthorn berry) plants last year. We ordered 3 female and one male. We were excited about the arrival and planted them right away. All four seemed to take well. But then this past June, I began to notice the male was not doing so well. It eventually died. My wife contacted Fast Growing Trees and found that the trees still were under warranty. After some exchanging of information between us we settled on using the credit offered to purchase a new male plant. The nursery did not have any plants available for sale at the time as the season doesnt begin for a few months. However, Racheal stepped up to the plate and made it happen any way. I must say I was very impressed with the plant size and health as well as with her resolve to satisfy us. The delivery was very prompt. I will be coming back for more plants/trees in the future. And much of that decision is due to the way that they treated us during the entire process. Thank You Racheal.

I got four trees; a loquat, a peach, a pear, and an apple tree. The loquat being the most expensive. For the first few months, the peach tree exploded with growth very pleased and the other ones were still quite slow. But I started noticing that the loquat tree wasn't doing very well. When all the old leaves fell off it really started going downhill. All the new leaves dropped and went yellow. When I pulled it up I saw all the roots had almost no growth and were all dried up and dead looking. I was very satisfied with the other trees though. About a month ago I accidentally sprayed some bug spray on the pear tree. The next day it looked like all of the leaves were black and shriveled up. But when I checked back about a week later it had tons of new pretty growth. It even had a few flowers! The apple tree and peach tree also had tons of growth. The shipping was fast and they arrived pretty healthy. I also got 4 free blueberry trees too. All the other things about made up for the loquat tree death which is why I gave four stars. Definitely will order again but maybe not the tropical trees.

I have received nothing but excellent customer services from Fast-Growing-Trees.com I feel many companies these days lack basic customer service skills. Not with these guys.

They go above and beyond and are super helpful of determining questions ahead and are proactive in their approach which helps save you time. (Thanks Robin) If I email them, I get a response the same day or if I call them, I'm never on hold for more than a min. You get a rep located in the US that actually wants and enjoys talking to you.

I've purchased 56 green arborvitaes to outline my front and back yard and a handful of indoor plants. Out of those 56, I had 2 die. I called FGT and they sent out 2 more, no questions asked, no back and forth, no hassle. They are so easy to work with. I couldn't imagine not purchasing my indoor and outdoor plants with them. There is a reason why this company has so many 4+ star reviews.