FastGrowingTrees.com
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FastGrowingTrees.comReviews 26,865

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
6,903
shipping
245
quality
12,369
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Virginia
1 review
0 helpful votes
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Fig for life
May 22, 2020

Love my fig tree and everything I ordered came well packed I have told family members this is the place to make your gardening dreams come true

Date of experience: May 22, 2020
Florida
1 review
0 helpful votes
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Raspberries bushes
May 22, 2020

The ordering was great but disappointed with the delivery time.

Date of experience: May 22, 2020
Oregon
2 reviews
0 helpful votes
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No problem with the tree--arrived yesterday, planted it today. We'll see how it does. BUT--I already sent an email complaint about the delivery no one has answered. It was left at the gate, 100 feet from the front porch where I asked it be delivered as I am disabled and walking it to the porch myself difficult. There is also a HUGE SIGN on the gate asking all packages be left on the porch. It takes an able bodied person about 3 minutes to do that, but the trucker couldn't be bothered. I got help with it today, but it could easily have been stolen where it was left.

Date of experience: May 22, 2020
California
1 review
0 helpful votes
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Pomegranate tree
June 20, 2020

It took about 2weeks and couple days to get the delivery since I ordered. It was for Mother's day gift but I got it 3days after Mother's day. So I'm not so quite satisfied with shipping. The tree came in ok condition. Few yellow leaves and one branch was completely dead. Other than that it was good to try buying tree from far away. I hope we get pomegranate in the first year.

Date of experience: May 21, 2020
Germany
1 review
0 helpful votes
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Horrible conditions
June 3, 2020

I received my golden pathos and Areca palm barely clinging on. A lot of the leaves were extremely dry and wilted as I would like to say. I would like a refund for both products.

Date of experience: May 21, 2020
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear this! We have reached out privately to assist you with this matter

California
2 reviews
0 helpful votes
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May 21, 2020

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Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Beautiful trees
May 21, 2020

I am so delighted with my order and pleased to have received it already

Date of experience: May 21, 2020
South Carolina
1 review
0 helpful votes
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Pink Dogwood
May 21, 2020

The tree arrived in great shape. It was a gift for my wife and she loved it

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Well packaged healthy trees
May 21, 2020

My trees came healthy and well packaged. I just planted them about 4 days ago more or less and they're doing great.

Date of experience: May 21, 2020
Texas
1 review
4 helpful votes
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Banana & Blueberry
June 20, 2020

Received my banana tree and blueberry bush about a week ago. Both were pretty beat up out of the box, but I the banana tree was particularly bad. I was upset when I first open the box, but I know plants are resilient, so I went ahead and planted them both after taking a bunch of pictures of their condition out of the box. They both seem to be hanging in there and slowly coming back to life. We'll see how they look in a month, 6 months and a year from now.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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2 avocado trees and a key lime
June 20, 2020

One of the abocado trees had a broken trunk when received. I am guessing this occurred during transport. The 2nd avocado tree and the lime tree looked healthy. They have been replanted and Im keeping my fingers crossed they will grow.

Date of experience: May 21, 2020
New York
1 review
0 helpful votes
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Hydrangeas
May 21, 2020

They arrived as expected. There were no delays. I'm happy with the product.

Date of experience: May 21, 2020
Florida
2 reviews
0 helpful votes
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Great experience!
May 21, 2020

First time ordering. Two palms came quickly and were healthy. I will definitely recommend FastGrowingTrees to others here!

Date of experience: May 21, 2020
Massachusetts
1 review
0 helpful votes
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Great services
May 21, 2020

I like FGT so far. 3 out of the 4 plants I ordered were in great shape... I am unsure why the 1 particular plant was so ill but i already contacted FGT and they are sending me replacement.

Thank you

Date of experience: May 21, 2020
Georgia
1 review
0 helpful votes
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Shipping failure
June 3, 2020

If you don't mind waiting weeks for your order to arrive then buy from here! I ordered on May 8th and it still hasn't shipped (currently May 20th). Hopefully it gets here before June. Don't be mislead by the shipping times promised.

Date of experience: May 21, 2020
Racheal S. — FastGrowingTrees.com Rep
over a year old

We apologize for the long shipping times. Due to the current pandemic we have had to scale back to ensure safety during the busiest time of the year for us. We are working to fulfill orders as quickly as possible.

New York
1 review
0 helpful votes
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Lime tree
June 3, 2020

The lime tree withered. FedEx Tracking was inaccurate.

Date of experience: May 21, 2020
Racheal S. — FastGrowingTrees.com Rep
over a year old

We hate hearing that your tree arrived in poor condition! We have reached out privately to help!

Pennsylvania
3 reviews
1 helpful vote
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I submitted 2 reviews. Both submitted at the same time for the same order (I ordered 1 banana and 1 olive) that I had previously purchased. One was a good review the other was not a favorable review.

I went to check the reviews and I see that only the good review was posted. The negative review was suspiciously not added.

If you go on their site you see great review on their products. However if they are filtering out the 1/2/3 stars reviews that is not giving the consumer an accurate representation on their products.

I have placed several orders over the years there and my experience has always been positive. However I am disappointed to see this company filter out reviews for poor performing products.

Date of experience: May 21, 2020
Virginia
1 review
0 helpful votes
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I purchased several Holly Bushes and received them in April around the 10th I believe. They arruved nicely packaged I followed directions and within a week we had 7 inches of snow. All the leaves fell off and I have been nurturing them back its been almost 6 wweks and I see a few green leaves. I contacted customer service Racheal haa remained in contact with me. Very disappointed in the size of my holly bushes less than 1 foot tall. It will take forever for the 6 bushes to fill the landscape area. My friend bought Holly bushes at a local. Lowes department spent less money and hers arrived 3 feet by 2 feet wide.

Date of experience: May 18, 2020
Alabama
1 review
0 helpful votes
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Order 2 Asian pears trees 4-5 feet tall on 04/30/2020 received trees exactly 2 weeks later on May 14th 2020 which is really quick considering everything been been slow back up and affected by the covid-19.
Trees about 6 feet tall. With good system. The think I don't like is that they don't put tree in the bucket but in a burlap bag... and soil and roots been separated from each other. And possible will stress the trees if the shipping would been prolonged.
Any way I'm happy about the whole purchase. Trees already have nice small young buds and leaves on all over the trees.
Hope they will thriving good as soon as I put them on the ground.
Also they give you free shipping if you buy a certain amount.
Very satisfied. And if my trees make it on the ground I will come back for more trees

Date of experience: May 14, 2020
GB
1 review
0 helpful votes
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I spent $750 on 6 trees and had some issues with their plants, EXTREMELY difficult to communicate with them because they hide their phone number tight and ask to be communicated thru emails only. First some of the trees delivered unqualified condition, I paid higher prices for larger size trees but they sent small trees instead, this is definitely a business fraud. After days of communication with their associate THRU EMAIL, they offered discount and one replacement tree as the only option so I had to accept it, even thought I wanted to return all trees due to their dishonest business practices. Then my replacement tree never got sent out until I follow up again after 10days, which at same time I reported one tree was dead a week after it was received. Had to filed another claim, and asked for replacement tree, associate replied saying they were out of inventory for this Longan tree and offered store credit. I asked for full refund because I don't trust their quality and business reputation, and such difficulty on communicating with them, my email was ignored TOTALLY, no response at all! It is their problem to be out of inventory, why are you forcing your customer to purchase something else that they're not interested in and pay the shipping cost in additional, when I should be receiving either a free replacement tree or a full refund?

Date of experience: May 14, 2020
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that you did not have a good experience! Our customer service manager has resolved this issue and refunded the tree along with a discount on the rest of the order. We do apologize again and let us know if we can help with anything else!