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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered few trees after 10 day no sign of shipping! Emailed and their response was they canceled my order they didn't have most of them! Of course they don't have a phone number to call so everything was through email. They Say they are a big company but no phone number to call. 3 weeks after they canceled my order I still haven't got my refunds. Don't wast your time buy your trees somewhere else.
Order was delivered to a wrong address, but it got delivered next day with item is missing. Tree arrived half death, skinny. Better off purchase it from Home Depot
We hate hearing that your tree arrived in poor shape! We have reached out privately to get some photos so we can assist you further with this.
I ordered three plants. The Meyer Lemon Tree is healthy and growing as is my Croton 'Petra' plant. However, the Laurel Bay Leaf plant arrived very dried out and stressed. Despite my best efforts to save it, it was dead within days. I reached out to them several times regarding this issue. They answered via email saying they were running behind because of demand. If I did not hear from anyone in several days, they told me to contact them again. I have three times. It has been over two weeks, and no response. Very disappointed as most of the reviews were favorable. I will not order from them again.
I ordered 2 3ft Kumquat trees from Fast growing trees and they "finally" arrived. They literally look like they have been pulled out of an old warehouse as they are very weak looking and beat up. They are very leggy and lanky looking like they have been stretching to reach the sun that just wasn't there. A 3ft tree should have more than 3 branches on it and the one only had 2 branches with few leaves - not happy. They will not answer the phones anymore as well due to the current events but they will take the $$ Go to Homedepot so you see what you are buying...
We're so sorry that your plants arrived in poor condition! It looks like we are waiting on photos and once we receive those we'll be happy to help!
Grabbed the tree by the fabric bag and trunk to pull out of the plastic bag. The fabric bag ripped and out came the dirt and roots. Tree was wilted before planting. Now leaves are yellow with mist if them already fallen off. Out of the 35+ trees I gave this was the only to wilt and loose all the leaves within a couple weeks.
We are so sorry that your plant didn't do well! It looks like our customer service team has been able to resolve this for you so hopefully it has helped improve your experience!
I lost my money! I placed an order for more than $600 and never got anything. I tried to contact them by phone or by email but I got no answer. This was more than a month ego so I am going to try to get my money back thru my bank.
We are showing both orders have since been delivered but we'll reach out privately to make sure!
Ordered 4 items - very happy with 3 of the 4 but the blueberry tree not doing so well when I got it. No worries, pretty good green thumb but it finally gave up. Other plants are doing very well except my dogs got the mandarin orange tree, thinking it was a new "chew toy" (it was outside my garden fence). Yes, they destroyed it:(
Anyway, no response from warranty request for blueberry tree from over a week ago - I know things are crazy these days but I'm trying to help save on shipping and want to buy another mandarin - oh well...
We are so sorry that we never received your request! We have reached out privately to assist you further
Bought 4 giant thuja trees. 4 puny twigs I would not call them trees arrived. I planted and fertilized as recommended. 3 died within the month. They sent me another batch. Again not trees, very fragile little trees. Planted and wrapped in burlap to protect for the winter. Unwrapped in May (northern Michigan) and again all dead.
We're sorry to hear that your plants haven't done well! We've reached out privately and one of our plant specialists will take a look so we can see what may be going on with your plants
They sent a mailer with a discount and free shipping. They did not honor the free shipping, stating customers could only use one of the discounts. The mailer did not indicate customers had to choose. Stupid way to trick customers.
Our customer service team has been able to help resolve this. We're so sorry for the inconvenience!
I ordered 2' shrub. Received instead 2/ twig with several lief and practically no roots. It is dying now. I called them and listened to the advice to e-mail them, since they do not use phone. I did e-mail over a week ago. Never heard back. Sent request today again, went to see reviews on their page. No such opportunity, only glorious reviews of whoever they get it from. So i am writing here. I strongly do not recommend using this company
We are so sorry for the delay in response to your email. Due to the current pandemic we have had to scale back to ensure safety during the busiest time of the year for us. We have since responded to your email and helped to resolve your concerns!
Ordered three trees for a total of $300. They shipped the first two trees and they were not packed right so the root ball was demolished. They overlooked shipping one of my trees entirely. They did ship out replacement trees again (all thee). I planted all three - two are apparantly dead as they have been in the ground for two months and absolutely have not grown at all - Not even a bud. I bought 4 other trees from the big box store and they are all doing great. I'm also not sure if the root grow item they sell has done anything. I could call and complain but I am not wiling to go dig up the failed trees and plant again for further disappointment. I will be off to the big box so I don't waste my time. $200 bucks down the drain.
We're sorry to hear about your experience! We'll cover these trees under our dormancy guarantee and send out a credit right away!
I received my order. I am happy to see that our cherry tree is doing pretty good but looks like our apricot tree isn't doing so good. Figures crossed all goes well.
Thank you,
Yana Woys
I had to send many emails to get a banana tree replaced after the post office held it for 2 1/2 weeks.
I bought 5 trees. Everything arrived as described and all are thriving. I was a little worried about buying plants online.
Planted and water like the directions said. All trees died. I sent pictures of all trees then they say I did not buy warranty for a year. Heck they did not even make 30 days.
We are reaching out privately to help resolve this. We are very sorry for the confusion with the order!
The plant was smaller than I expected being only about a foot tall. It has been about six weeks and so far no new growth
This is asking for my review. Well, I didn't receive my order. I am still waiting to hear back from the company.
It looks like your order arrived shortly after this review. We apologize for the long shipping times. Due to the current pandemic we have had to scale back to ensure safety during the busiest time of the year for us. We are working to fulfill orders as quickly as possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are reaching out privately to assist you further with this. We are terribly sorry that we did not have the plants that you ordered. Sometimes Mother Nature does not work in our favor!