I had a few questions about the product I was interested in. I was provided with wonderful responses in a timely manner. The entire process was very smooth and arrived as promised. I was kept informed throughout the entire process by email communication. The product arrived and was exactly as expected. Would highly recommend this company!
The representative that assisted me in placing my order was very knowledgeable and extremely helpful. I reviewed the order and found one mistake so I called back. The error was quickly corrected and my order was on its' way. Order arrived a couple of days early. Was complete and in perfect condition.
I was very impressed with the service from the moment I called. Clayton was extremely courteous and professional. I was quoted a very reasonable price for my flooring, and it was delivered the very next week. I had a fabulous experience with Fast Floors and have already recommended them to friends.
Greg was great and very attentive in helping us with ordering and delivering our flooring. We searched for this flooring for months and found it through Fast Floors at a price that couldn't be beat! We just had it installed and couldn't be more pleased with the product. We will refer business to them in the future.
We were under a very tight time frame with the remodel of a Park City Condo, and heard heard good things about Fast Floors. Not only did they come through for us on timing, but the floors look amazing! We couldn't be happier with the product and the experience. We will for sure use them on our next project!
Fast floors canceled my order due to "damaged stock" and didn't bother to contact me. I emailed * After a few day of not receiving a confirmation of shipping email with no response. I then called and was told that the order was canceled. I tried to leave a message for * and still have not received a response.
*Personal information redacted by admin
Very helpful finding discontinued tile for a water damaged kitchen. Found tile in New York and arranged shipping to our home. Thankfully it will save entire house from being redone! €
I was nervous to order online but the process over the phone ended up giving me confidence in Fast Floors. Everything worked out great! Would highly recommended!
I recently had to replace the floors in my home and Fast Floors helped save me so much money from the local guy way over charging. Great service everything went smooth! Recommended 100 percent
Chris was very helpful in staying within our budget on flooring, even when it came to shipping. We will be using them with our next project.
I do a significant amount of online shopping and frequently read reviews in order to make a decision whether to purchase an item or not. I have never written a review of my own before, but felt compelled to write this because of the number of negative reviews out there. I was a little skeptical because many of the negative reviews were complaints about delays in shipping. I decided to take the risk as the price was good and we were somewhat flexible in the timing of the delivery. I placed an order for luxury vinyl tile on August 17,2020. The shipment arrived in proper condition on August 24,2020 which was in the exact time frame in which they indicated it would arrive. At the time of the order, they informed me that it would be 5 to 7 business days for the product to reach them and then additional time to ship from Illinois to Ohio. Further, I spoke with multiple people on the phone on different occasions prior to placing the order and all were knowledgeable and helpful. It is without hesitation that I give Fast Floors a 5 star review.
If I could give them a negative rating I would. First off they do not offer samples. Secondly, their website showed a photo of (2' x 2') dark gray carpet with no color in the description. When the carpet arrived it was blue. We called and discussed with them the problem and asked if we could exchange the carpet for another color. They said that we would have to pay for shipping both ways and a 25% restocking fee. We talked to several different people in an effort to get the fee waived since we were exchanging the product due to their poorly designed website. FastFloors said it was the manufacturers policy and they could not do anything about it. We contacted the manufacturer and they informed us that they don't charge a restocking fee. When we told FastFloors this information, they said sorry, we will charge you a 25% restocking fee regardless. We sent the carpet back to the manufacturer, which is where it came from and disputed the charge with our CC company. Now FastFloors is claiming that we owe them the whole amount! Crooks and poor customer service are nice words describing this company. Stay away, far away. Instead go to * like we did!
*Competitor name redacted by admin
We had a great experience with Fast Floors ( Clayton McNulty). Very professional, courteous and knowledgeable about product. The marble was amazing, arrived on time and no damage. Thanks Fast Floors!
Chris was very helpful with our flooring shopping. He researched what we told him we needed and found the very best price for us.
BUYER BEWARE!
I purchased 73 boxes of flooring and the shipping company rescheduled once, no showed on first delivery attempt and when they showed up 2 days later they only had 3 of the 73 boxes and no transition pieces on their truck. Took them a day to inform me that the missing boxes were located but that it would be another 4 days to receive it. This morning I called to reconfirm delivery and they lost the order AGAIN! 4 days of missed work and absolutely no help from anyone at this compan. I repeatedly called and emailed the sales person, Lacey the manager In claims and the
General Manager. Of the 3 boxes I received one came in completely damaged! AWFUL experience and suggest buyers to use anyone other than this company… they need to rename the company to LOST and NEVER FOUND Flooring!
Fast Floors had excellent service and even better pricing. Everything arrived quickly and there was no damage. Jason from Fast Floors did a great job handling this order.
Everything went as expected. I was happy with the delivery time and the flooring came in perfect condition no damage at all. That was what I was most concerned about. Happy with my purchase.
Chris Cadena was excellent and on top of things from the start. We needed extra material and received it asap. Thanks Chris
We were referred by the guy installing our floor. We were very impressed with the selection and the great customer service. Our flooring was delivered on time.
Very bad experience, delayed delivery and products were damaged, customer service was horrible? Now I understand why so many complaints in Better Business Bureau against them
Overview
FastFloors.com has a rating of 3.5 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastFloors.com most frequently mention customer service, great experience and best price. FastFloors.com ranks 3rd among Flooring sites.
FastFloors.com is one of the original flooring and tile online catalogs starting back in 1994, four years before even Google existed! From the beginning it has been our goal to bring customers the largest selection of high-quality flooring and tile products at the most competitive prices. The big difference between FastFloors.com and most other websites selling the same products is the attention to our customers. We do our very best to make sure each customer gets exactly what they need based on their project.
Our staff of Flooring Consultants are here to insure all of your questions are answered and you get the best product to suit your needs. While we offer some of the best discount flooring and tile material, we handle most of the biggest brand names in the industry and the widest selection. Dealing with multiple partners, we are able to quickly source the flooring or tile you are searching for. When you are ready to get quotes for your next floor or tile project, make sure to contact us first. We will do our best to prove to you that old fashion quality, service and attention to detail are still alive and well.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
While damage during shipping is rare, when it does occur we would handle getting replacement material shipped out to the customer. There are several representatives here that will handle that for customers.