Hi Purchased almost 10,000 in floors from this co and what problems waited for sent me reducers but needed bull noses still waiting to hear back from customer service to get refund and return reducers they never called back. The long pole is still sitting in my living room I fell over it several times it's a disgrace never heard back after 12 r r mails and many phone calls when spending all that money you should call back never buy from this co fast floors they have my money and are a horrible co.
They owe me money.
Purchased 15k worth of flooring 4th of November. Almost Christmas and still waiting. Have placed many phone call regarding status of order. Have never received one call back. Fast floors claims order is processing. This company I believe is a fraud. Would not recommend purchasing from them.
Please just do a favor and stay away from this company. They use deceptive sales practices and lie to make the sale. I would not take the time to register for the site and write this if I didn't feel others deserved fair warning. They sucker you in with great pricing and then lie about product branding and quality.
I bought 600 worth of molding, My floor is a medium orange wood and the moldings came Dark Grey.
I have been trying to get this resolved for 2 months now and just counted the emails, I have sent them 26 so far. I have even sent them pictures.
For the flooring you get to review and sign off on delivery but for some reason the moulding didn't let me do that.
Greg was in regular contact after my 5/3/19 review to satisfactorily resolve our issue. I am very appreciative of that and would not hesitate to use them again. Thank you.
I looked everywhere for the perfect wide plank French oak flooring and finally found it at Fast Floors. Their selection of pre-finished floors was amazing, the ordering process was effortless and the flooring arrived very quickly and in great condition. My contractor remarked how beautiful the flooring is and when I told him the price he was shocked. You will not find the same quality for this price. They were very communicative throughout the process and even helped fix an issue with stain colors not matching for the stair treads. This is clearly a very thoughtful business which puts customers first. So if you need hardwood floors, do yourself a favor and shop at Fast Floors!
Not sure what all the negative reviews are about but most seem to be very old. They must of changed something inside their business. I had a great experience from beginning to end. The pricing was the best in town, they followed up with me throughout the entire order, and they delivered my flooring in less than 2 weeks. Their service was fantastic. I am building a new house so I have dealt with a lot of online companies. Fastfloors.com was very easy to deal with.
I purchased three separate orders from fastfloors.com. All three orders were delivered on time without any issues. We are now working in a large order of tile for our offices. I worked with a person there named Greg and I would highly recommend them.
What a selection! HUGE! And so many styles, there is sure to be a match for every decor! PRICES ARE AMAZING!
The owners are hands on and their knowledgeable staff make the buying process quick and easy.
I live in FL, so I can go to their showroom easily, but I have also ordered flooring for our son in Austin TX. He got a great price, super fast delivery, and a the perfect product for his household (totally waterproof because of pool & pets).
We order flooring from these guys consistently, and have done business with them over the last 15 years. They are top notch, they deliver to our job sites, and have plenty of advise for every application and product.
The owners are very cosmopolitan, and they are up on all the design trends worldwide. This also makes their business very high energy and interesting to us as home decorators and renovators. You wont be disappointed!
We needed tile floors in our entire home. The local stores we went to had a good selection but not as much as we saw on fastfloors.com. We found the 18 inch tile we liked and worked with their sales rep Douglas. He was very informative and responded to all of our questions. The order was placed for nearly 2,000 square feet. In less than ten days we had the order at our door and it was delivered in perfect condition. Thank you again we will for sure be back when we need more floors.
I've laid vinyl floors in 3 rental houses as well as my own house and have always bought the flooring from Fast Floors. The ease of ordering, the free shipping, and the price which is half of the local stores, makes shopping with you a great experience. Also, when I have had questions, the telephone customer service has been outstanding.
I was under an installation time crunch and had to call to expedite the order, but Kevin Hudson came through for me with two day delivery of hard-to-find walnut hardwood. The quality was as represented and I've had no problem reaching Kevin and this company for follow-up questions. I would buy from them again and have plans to do so multiple time in the near future. Pleasant experience.
I had one broken tile and needed it replaced to finish two commercial bathrooms. Marcia, worked with me to get the supplier to expedite the material so the job could get completed in a timely manner.
The flooring is beautiful and it was delivered quickly. The sales representative, Kevin, was very punctual and listened to my needs. He was able to deliver in the time frame I asked and their customer service followed up with me after the sale. I was highly pleased with everything Fast Floors did. Most importantly, the wife is happy!
I was buying new flooring for my winter home when I found Fast Floors. The service was great from beginning to end They helped me understand the process and assured me being out of state everything would go smoothly. I was 100 percent satisfied with the how everything went. Highly recommend!
I found Fast Floors by chance. So glad I did. Wonderful selection, great prices, excellent customer service and fast shipping. I would definitely recommend this company to my family, friends and anyone looking for quality flooring.
I spent a lot of time going over the different engineered hardwoods and the salesman was very patient and helped me select the best flooring for my home.
I also saved around $400 over the cost locally even with paying the extra shipping. Also, was surprised, no broken tiles or scratched hardwood a definite plus.
Product ordered and arrived quickly. Team from fast floors was great to deal with and very responsive to questions. Price was great too. I was even able to return the few left offer boxes. This is our second order, will use again.
I was looking local for flooring for weeks finally found something that we liked. I went to internet to find Fast Floors had it much cheaper for the same product. Although skeptical to buy online being such large purchase I went with them always. The whole process was smooth the floors arrived within two weeks. I highly recommend if you want to save money!
Johan is excellent to do business with... answered the phone promptly every time and answered my myriad of questions with ease. Price was great, saving me thousands over local stores in my area and delivery was much quicker than expected, allowing us to get it installed and close escrow for buyers within 24 days. The Coretec longer vinyl wood planking is simply beautiful and waterproof too! I will be re-flooring my own home soon and will definitely order again from Johan. Thank you Johan!
Overview
FastFloors.com has a rating of 3.5 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastFloors.com most frequently mention customer service, great experience and best price. FastFloors.com ranks 3rd among Flooring sites.
FastFloors.com is one of the original flooring and tile online catalogs starting back in 1994, four years before even Google existed! From the beginning it has been our goal to bring customers the largest selection of high-quality flooring and tile products at the most competitive prices. The big difference between FastFloors.com and most other websites selling the same products is the attention to our customers. We do our very best to make sure each customer gets exactly what they need based on their project.
Our staff of Flooring Consultants are here to insure all of your questions are answered and you get the best product to suit your needs. While we offer some of the best discount flooring and tile material, we handle most of the biggest brand names in the industry and the widest selection. Dealing with multiple partners, we are able to quickly source the flooring or tile you are searching for. When you are ready to get quotes for your next floor or tile project, make sure to contact us first. We will do our best to prove to you that old fashion quality, service and attention to detail are still alive and well.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have no information or any record of you purchasing anything from us so we suspect this is not a valid review. Also we've been in the flooring industry for 38 years and online for 25 years. We do everything we can to satisfy customers or we would not have survived as we have.