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FASHIONPHILE has a rating of 4.7 stars from 3,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service, and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
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32,414 reviews
I have purchased 3 beautiful bags from Fashionphile, and I currently have one on reserve. All of my bags were purchased at way below retail, and they're all in pristine condition. I cannot say enough positive things about this site. All of my bags came with super fast, free and easy shipping. I would definitely recommend them to any and everyone.
My daughter told me how much she wanted the Tiffany heart charm bracelet (it does go perfectly with her elegant prom dress). I inquired about the same bracelet I had purchased from my wife almost two decades ago to hear, "oh I got rid of that years ago for about $75 - $100." I was pleased to find a near flawless, certified replacement bracelet for somewhere in the middle of the full new cost of $700 and the prior errant sale price of my wife! Thanks for the help. She's a happpy upcoming graduate! JS
My daughter told me how much she wanted the Tiffany heart charm bracelet (it does go perfectly with her elegant prom dress). I inquired about the same bracelet I had purchased from my wife almost two decades ago to hear, "oh I got rid of that years ago for about $75 - $100."
I was pleased to find a near flawless, certified replacement bracelet for somewhere in the middle of the full new cost of $700 and the prior errant sale price of my wife! Thanks for the help. She's a happpy upcoming graduate!
JS
Found it online, read reviews and was told it is reputable site from a reliable source.
Fashionphile:DDD
That was the most hilarious online store's name I've ever faced. Or my mind is just spoiled lol.
In any case, I like the fact there are tons of bags of different brands. I ordered here the one for my girlfriend, and the assortment is truly big, bigger than I've ever seen from non famous brands to the most renowned ones like CD, Alexander McQueen and others. I suppose, the quality also raises no questions, at least my shawty had none.
Ok, so there's a lot. The best things are, the quality selection with detailed photos and condition level, quick and secure shipping, and ease of getting results contacting customer service. A bonus is your item arrives in a sturdy intact box. (unlike others who ship flimsy and is usually damaged with your white LV bag inside) Your item is in thick dust bag wrapped in packing paper. And confetti. Nice.
Quality of merchandise. Ease of purchase.
Good quality selections
Extremely easy to find what I was looking for on the website customer service was easy to talk to you as well. My bag came pretty quick within a week of ordering and box wasn't damaged when I opened my package. Everything looked great nice packaging and my purse came just as described. I ended up getting the Balenciaga bag which I've had my ion for a while and the price you just can't beat and it came with everything. The description said it would highly recommend buying from them.
Easy, helpful, and knowledgeable most of all
I chose because you guys offered a great product at a great price and website was clean and professional along with my package coming pretty quick
I am a first-time user of Fashionphile and I must say, I was nervous. A very trustworthy friend of mine introduced me to the company and insisted that I consider purchasing my future luxury items from here. I ordered the most gorgeous, dainty Christian Louboutin Satin Loubgirl 100 Sandals in PINK! The condition stated they were 'excellent' and THEY WERE JUST THAT! I am in love with the shoes, the color and must importantly, the quality + condition.
Signed,
A Forever Customer
I choose Fashionphile because I am a firm believer that not all luxury items have to be new to be enjoyable.
This was my first experience with "vintage" handbag purchasing! I chose Fashionphile for its "authenticity guaranteed" and its return policy. My almost 30ish year old Louis Vuitton Noe arrived swiftly and packaged beautifully with Fashionphile's brilliant box/tissue/dust bag! Felt like I had shopped in Neiman's! Everything exceeded my expectations!
I chose Fashionphile for its attention to customer satisfaction and its authenticity guaranteed!
Ebay, Poshmark, RealReal has a terrible reputation in that regard!
I felt safe with Fashionphile!
I absolutely love Fashionphile. They provide amazing quality bags at affordable prices. I am obsessed with designer bags but don't want to pay full price. I just received my Louis Vuitton Kiragami clutch and it's even more stunning in person. Shipping was fast and it came beautifully packaged. Fashionphile is a company I trust and I will absolutely be buying from them again!
Fast shipping, affordable prices, quality products.
I love the wide selection of products and the website was very easy to navigate.
I chose Fashionphile because of the variety of products, the value for what you’re getting, and the guarantee of authenticity. Had I gone directly through the retailer, I would have spent an additional $600.
Items I've purchased have been in better than expected condition. I bought something in "excellent" condition and it was like brand new IMO. Very happy with my purchase and feel confident in purchasing something authentic. The only negative I'd say is with shipping. They use UPS and require signature which is fine but UPS isn't great about updating their site so it's hard to plan what day you need to be home to receive the delivery. Overall very happy and plan to buy again.
Authenticity guarantee - feeling confident that your purchase is authentic is very important to me.
I wandered into The Fashionphile, Carlsbad boutique, and had the great fortune to meet Sam. His enthusiasm for lovely and unique bags rivaled my own. It was such a pleasure working with different team members from Fashionphile, it was just as fun as my newest bag acquisition. Also, big shout out to Brandon, the manager, wonderfully knowledgeable and professional.
Everyone I spoke with was truly polite and personable and helpful.
I happened to notice the store front while shopping in Carlsbad. Once I met Sam, my interest was piqued.
Folks were very knowledgeable and professional. Sent me accurate photos of the watch. A couple of small glitches such as my order being cancelled for reasons I still don't understand. Upon calling to understand what happened, the order was re submitted, and paid for next day delivery. I got it a week later due to a snow storm delay (no fault of Fashionfile, or UPS). Watch is beautiful... thank you Fashionphile!
See above
Watch we wanted wasn stock ready to ship
I already left a review but I will leave one again because I'm THAT satisfied. Not only is the customer service great, it was the fast shipping for me as well. ALSO, whoever makes the determination in accepting the products to re sell, bravo! My sandals look absolutely brand new. They don't even look like they have been worn. I am so excited and so happy with this purchase and I will most definitely continue to purchase through fashionphile. Also the "afirm" option to check out is also great! Thank you!
I heard from a friend and so glad I did. You have a forever customer!
I have purchased quite a few items from FASHIONPHILE. I always have a good experience and haven't had any issues with the products or the service. I'd say give it a try if you've never ordered from them before. Each item that I have ordered arrive in the condition that's stated on the website. I will definitely be purchasing from FASHIONPHILE again soon. Thank you.
Prices are generally better than the actual retail. FASHIONPHILE is my go-to store for affordable luxury.
I have purchased several pair of pumps from Fashionphile. I enjoy the experience and appreciate the designer pieces at decent prices compared to retail. Thank you.
I was looking to purchase a pair of Christian Louboutin Iriza pumps. I purchased a pair in white and although it wasn't my color of choice, I couldn't beat the price tag.
Accurately described and perfectly packed; impeccable delivery service. Exceeded expectations. Delighted to add this now vintage and impossible to find Executive Tote to my Chanel collection. So much easier than dealing with the ridiculous new restrictions from the boutiques.
The best in the industry.
Easy to shop.
Valentine's gift to self.
Fashionphile is my go-to for anything I cannot find in the boutique.
To coordinate with the silver Trendy CC I purchased earlier this year from FP, as well as the light purple classic I just picked up from the boutique, today.
Trusted brand.
Matched a friend's purchase.
Finding new pieces I can't get anywhere else is a wonderful experience with Fashionphile; I have added to my collection the handbags I missed out on from the boutiques.
My go-to for adding to my Chanel collection.
I bought this new from the boutique, and it was defective and had to be returned. This one appears to be perfect.
Best service, best products.
Bought the matching ballerinas from boutique.
I put this purchase on reserve and it was the easiest! Sandals came with dust bags, original Hermes box… basically brand new. Shipped within hours of making my purchase and received super fast! Very easy to shop with Fashionphile. A customer forever :)
Trust when shopping authentic designer items. Assortment available. Customer service. Overall experience is better than shopping other sites.
Such an easy experience shopping at Fashionphile! I usually get hooked with the alerts I receive on items I've liked - that's how they get me every time!
Making a payment for a Reserve item.
Such a positive experience! On time delivery, very impressed with the quality of my bag, carefully packed and the beautiful details of it. The excellent customer service, they answered all my questions in a timely manner. I will for sure buy again from them!
They satisfactorily answered my questions about the authenticity of the bags.
The conditions of their bags.
Everything looked as described. Happy with the experience. I purchased a vintage Tiffany bow necklace. My only annoyance was that it came in a tiffany box with the pouch, which was nice but the box had an fairly ugly sticker on it with a barcode and the company name. It was tricky getting that sticker off without damaging the box, which, as many known is part of the fun of opening a tiffany gift. Recommend putting that stick on the inside bottom of the box if it is considered necessary to include.
Had the item i wanted
The products purchased (handbags & jewelry) are as advertised and authentic. Happy to find luxury items in great condition that are affordable. Only issue is it takes 2 months from time of shipment to actual receipt to US Territory. Maybe there could be a shipping option to use USPS with insurance & signature? At any rate, I know I can shop here with confidence. Thank you.
Very responsive on email & offered resolution if item not received by a certain time period.
Authenticity & sales.
Broad selection, Great Quality, Always Exactly As Described...sometimes even better. What more can I say? The reserve plan is also an attractive, flexible payment option. Delivery was fast and easy. Will be back again soon!
Happy with prior purchases.
Easy browsing. Love the reserve option!
Previous purchases. Trusted seller. No hassle transactions.
Condition. Brand. Wish list.
Easy to Locate items. Easy to understand the descriptions and item condition. Love the reserve option..
It was easy to ship on the app and pretty intuitive with the process. Package arrived safely by UPS and indeed required signature. Box was sealed well without showing it's possibly a luxury item. I enjoy the thoughtfulness the FASHIONPHILE team put in.
Has item I desire
Ordered my first Chanel mini bag, incredibly satisfied. The condition is better than described. Fast delivery.
But it took some time to find the perfect one.
Anyway thank you so much.
Very popular service
Second purchase from Fashionphile - would recommend to everyone! The prices are more competitive than other pre-loved sites, and the condition of the bags are beyond accurate every single time. I've purchased a Chanel in very good condition (I would consider it excellent, it was practically flawless) and a Celine in excellent condition (impeccable, definitely giftable). Delivery is very quick and secure. 10/10!
Great prices and reputation, good prior experience so am now a repeat customer
The transaction went very smooth and easy. I was a little skeptical at first because this was the first time I bought an item from this company. However, I was extremely pleased when I received it. It was exactly as described and shown on the pictures. I have no complaints. I am just very glad I found such a reliable, serious and professional company to purchased designer items from. I highly recommend them and will continue to do business with FASHIONPHILE! Happy shopping everyone!
I chose FASHIONPHILE because they carried an item I had been looking for for over 2 years. I read their reviews and was very impressed. I also like that they allow you to return the item as long as you follow their rules.
Fashionphile's customer service is simply wonderful. I had an issue with my shipping and it was fixed immediately. The handbag looked even better in person too!
Simply wonderful
Great products at a great price
Unique fashion pieces
Great products
Addicted to this website! My item. Can't wait to wear these!
My overnight order was not delivered in that time frame. However, fashionphile understood that mishaps happen and made it right. Great company!
Because their descriptions if your purchases has been very accurate fir me. I am never negatively surprised by the quality. I also like the return policy
Love Fashionphile. The selection is great!
I am able to return the bag if I don’t like it.
Good valuem
Return policy
I have been eying that bracelet for more than twenty years.
The bag is partially new it doesn't look used at all!, the ordering process smooth. Customer service amazing as always. Best purchase yet.
I always choose Fashionphile because of the variety in items and unbeatable prices
Gain trust and grow your business with customer reviews.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
On the surface, FASHIONPHILE is about making pre-owned, ultra-luxury goods accessible. Rare pieces? We have them. Your favorite wishlist item for a steal? We’ve got that, too. We’re about guaranteed-authentic Holy Grail products in great condition, and quick buy-outs on pieces you’re ready to sell.
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
