The products that I've gotten so far (eye liners, mascara, and lip gloss) have been pretty good (though the Zen mascara wasn't all that and I had to toss it because it kept clumping), but their customer service SUCKS. I placed an order of 2 eyeliners and 1 lip gloss and they didn't send one of the eyeliners. I emailed them 2 times and got no response beyond the "automatic reply", I contacted my sales rep. Who then got her directors involved... ONE MONTH after I received my order I finally got the other eyeliner (only because other people got involved). The directors extended their apologies via my sales rep, but one would think that because it took so long there would at least be a "let's compensate (refund) you (at a minimum) the eyeliner that took so long to get to you because the company/warehouse messed up" to go with that apology. Nope... just another apology extended via the sales rep and a "hey you got your product so we can't (won't) compensate you with a refund for the eyeliner".
The sales rep offered to refund me out of her pocket, but it's not her fault that the screw up happened so it's not her responsibility to do that. The warehouse sent me 2 out of 3 products, so the company should be making amends.
Yeah I know it's cosmetics... it's not the product so much as it is the principle of the matter.
This company is a joke and cheap products. Nakisha Hall was very rude and unprofessional. I will never shop from this company
FARMASI IS THE BEST DIRECT SALES COMPANY I EVER WORKED FOR! IF ANYONE IS LOOKING TO SIGN UP WITH MY TEAM AND I AM IN THE TOLEDO OH AREA LETS TEAM UP! Www farmasius com /joannehornik and I am on Facebook
I'm not into sales! I was pushed for years to direct sales and I would never do it. My best friend has sold Mary Kay for like 15 years. She always wanted me to join her team but as much as I loved makeup, I just couldn't see myself doing sales, especially when I didn't LOVE their products. I kept hearing about Farmasi makeup and got curious. I was struggling to find a foundation that could cover my malasma without making me look older. I'm about to be 46 and can't wear heavy makeup like I did when I was younger. Got some samples of the CC cream, BB cream, as well as the VFX Camera Ready full coverage foundation and I was SOLD! They all were so good! The primer with the CC Cream is my go to foundation now! I had to sign up to be an influencer to share how much I love Farmasi. I don't use anything but Farmasi now. The Extreme Curl Mascara, Zen, and Double Lash Extend Mascara, the Creamy Eyeshadow, the Terracotta Finishing powder, and even the Fabric Refresher, are just some of my favorites!
* All that being said, I have had a couple issues with the website and customer support is not the best for solving problems. So far I haven't had to wait more than a 5 - 9 days for an order.
I love the great coverage. Finally a quality brand that doesn't cost a fortune. The skin care rocks too...
I am obsessed with these liquid lipsticks! That and the Zen mascara. I only used high end before this and I will be honest that I was skeptical.
Worst company ever they canceled my account and did not send an email explaining why this company is the worst thanks a lot..
Hello Angelita. We are sorry to hear you feel this way. Accounts that do not accumulate 125PV in a 90-day period are automatically suspended due to our policy 10.2A. We apologize for any inconvenience this may have caused. Your feedback will be shared with our team. Should you need assistance, please contact us from the FARMASiUS.com website or give us a call at (833) 432-7627 - US or (866) 967-6014 - Puerto Rico. We are available Monday-Friday, from 8am-9pm ET.
Very well priced and works for me. So I decided to join.
I love love love it. Prices are Fabulous. Product too
So far so good! Great products and great commission. The website needs work and will be revamped in January of 2020
Not the best quality products by any means. It's like Avon; multi-level sales. Some items are so/so.
Hello Diana!
Thank you for providing feedback and we apologize for any inconvenience you may have received. We always appreciate hearing from our consumers.
We appreciate you taking the time to share your comments with us about our Company. We can assure you that we take all feedback very seriously. We will be sharing your comments with the rest of the team. In Farmasi, evolving and bettering our service is always at our upmost importance. Our mission is to facilitate access to high-quality products, while empowering those who enjoy their benefits.
Please feel free to contact us if you have any further questions or comments.
Sincerely,
Farmasi Consumer Services
I have used a lot of Farmasi products hair care, skin care, make up, baby products and all of the are 10/10
I LOVE all of my Farmasi products. So high quality and amazing prices. I have tried the foundation, lipstick, mascara, and skin care and love it all
I was working with Bethanne and she scammed me out my money. I was really looking forward to doing business with here but never again.
Hello Shatara,
We hope you are doing well. Thank you for providing feedback and we apologize for any inconvenience you may have received. Here at FARMASi we take matters such as these very seriously. Our consumers are our priority, and we look at your businesses as a partnership more than anything. If this matter has not been resolved please send us an e-mail directly over to gabriela.vilar@farmasius.com. We really do hope to hear back from you!
Sincerely,
Farmasi Consumer Services
Overview
FARMASI has a rating of 2 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FARMASI most frequently mention and customer service. FARMASI ranks 623rd among Hair Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are so sorry for this inconvenience, we take feedback very seriously here at FARMASi and we are constantly seeking to improve our services for our consumers. If this issue has not been resolved please give us an e-mail at compliance@farmasius.com to be able to make this right by you. Thank you once again for reaching out.
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FARMASi Consumer Services