Farfetch

Farfetch cancelled my order saying I requested it. When I called customer service they said it was cancelled because they don't deliver to my address even though I made several previous orders to the same address. Also they could not give a valid reason for not contacting me prior to making the cancellation without my authorization.

The experience of online purchase was great, and my package came quickly. Unfortunately the shoes I had bought are half a size too big and Farfetch not only doesn't have an exchange policy, but their policy doesn't respect the price I had taken advantage of during their Black Friday discount period. A less-than-pleasant customer service policy that has left me with a less than pleasant memory of my first experience with Farfetch.

Ordered a pair of shoes that supposedly were coming from Italy. The ordered never arrived supposedly cause it got damaged and two months later, I'm still trying to get a refund. Tried to dispute the charge through my bank and they lied to the bank saying that they had delivered the ordered when they even sent me emails that the order was NOT going to get delivered. Anyways, frustrating, still waiting for the refund and I do NOT recommend ordering anything from them.

I cannot say I recommend this site. I placed my first order 10 days ago but I now need to return it (wrong shoe size).
I booked a return and even received a confirmation but the carrier never came to pick up the package. It's been a week that I am waiting for an answer to my emails and nothing is happening. This is really starting to be annoying, as the site gives only 2 weeks to return for a refund and I have lost a week waiting for their reply on how to proceed with the return. High end website with a very low quality of customer support, if existing at all.

I ordered from the FF website for the first time in December, but was told, after paying, that the shoes were unavailable in the size I ordered because the exact pair was simultaneously on display in a shop and must have been sold. I have never had this problem before in many years of online shopping. I returned the boots and received a refund, except for the shipping. The second purchase, pants, recently arrived in the wrong color and the customer service contact admitted that the color shown on the website was not what was shipped. I've been waiting for close to a week now to see if the pants I actually ordered are actually available and my patience is wearing thin. I don't want to report FF to a consumer protection bureau but will do so if the latest issue isn't resolved soon.

I rarely write reviews but I hope someone sees this. I purchased a very expensive item which came and was too small to even try on. I returned it, they said the original seller said it was damaged which is not possible on my end because it never came out of the packaging it came in. They said they can't refund me and are waiting for the seller to ship them the item so they can send it to me because I have to keep it. I shipped it back in December and now it is almost August and have sent 5-6 emails, no response, haven't received the item, haven't received a refund. At this point they just stole the money. I have never had anyone steal blatantly like this and the item was over $500 so I'm going to pursue legal action against them.

I made a few purchases and was very happy with them until there was an issue with an order. Recently, I ordered 3 items and received only 2 items so I reached out to them to tell them there was an item missing. They replied saying that they confirmed having sent all items and hence I was making a false accusation. I was not at all happy about their initial response, but I offered to buy it again at the same price since I still didn't have the item and wanted it. Amazingly, they said they would not honor that either since they were not at fault in any way.
It is a shame really since I would have liked to continue using their service if it were not for this terrible experience. I have spent more than $3,000 already and the item in question happened to be the least expensive item I purchased at $50.
You can try your luck with them if you wish but would not recommend it if you don't want to ever feel the same way as I do now.

I place a full price item for over $2000 in my bag to checkout and the 15% new client discount applied. I want to check out a day later due to interruption and Farfetch had reduced the price by $13 and it was no longer eligible for a new customer discount as they argued it was no longer fully priced. A drop of $13 on $2229 by them was deliberately aimed at avoiding having to honour the 15% new client discount. Misleading and deceptive

I recently tried placing my first order on Farfetch, the order was processing for 2 days before it got cancelled with the item still in stock(i checked afterwards) and it said that they will refund within 14 working days. I was shocked why my order was cancelled at first and also worried that i wont get my refund as i have read a lot of reviews regarding that but i actually received my refund within 2 working days. Might try ordering again next time.

I purchased a pair of leather shoes on this website. Did not realise they were not even a seller but just a platform. The shoes sent to me were a cheaper, plastic model. Tried to find a resolution but all I got were template like emails. Very bad experience! Stay away

You wrote a review for Farfetch 3 minutes ago
1.0 star rating 9/2/2018
If I could post zero stars I would. My husband ordered a bag on 15 December, we have no bag and we still don't have a refund! Farfetch say they have to 'investigate the matter with DHL'. Our contract was with Farfetch not DHL and you can see from the tracking number on to DHL's website that our parcel has never been delivered. We should have been refunded immediately, this is illegal and disgraceful

I called and verified everything on the phone so many times I can't count! Even reordered over the phone! Only to have them cancel my order every tine! If you need a dress on time DO NOT order from this site. I gave them everything but my 1st born and still do not have my order. Will NEVER use them again. Very disappointed!
Even speaking with customer service does not help with this company. Very unprofessional and surprised they are still in business.

You advertise 4 day shipping, yet I received my parcel a full 14 days after first purchasing. This was because your boutique partner wanted to verify the amount of shoes I ordered and it took you 5 days to confirm with me. When I did confirm my order nobody informed the boutique to process the order, so it was delayed even further. It was only when I phoned customer service that someone looked into it. Even then, the customer service agent laughed at me on the phone when I was upset about level of service. In the end I went directly to the store who were most helpful. You clearly dont have the appropriate systems in place. I ordered these shoes on behalf of 4 of my bridesmaids for my wedding this week. You have now lost 5 customers. I would never recommend FarFetch to anyone.

Absolutely disappointing experience with Farfetch. After placing an order, they canceled it citing unavailability of the item in their inventory. Then, miraculously, the item became available again, only to be informed later that it was out of stock once more. This is utterly unacceptable. I strongly advise against shopping here. Farfetch is clearly deceiving customers, and their practices are deceitful

I have to admit that I was a bit hesitated before making an order with your organization as I have been ripped off many times in the past from a few companies. Copied items, poor quality, far from original design, and extremely delay in delivery are nightmares. I actually have another entity, who I have used once in the past and really like them. Yet you guys have outcompeted them in terms of price and speed! I cannot believe that I have received my orders within a few days. And they look as good as being advertised on the web. Thank you and I will continue to shop with you!

These people have a five day return window! I realize not everyone is Nordstrom but---FIVE DAYS! I ordered a necklace that when it arrived was not as expected (to say the least) but between my 98 year old mother and a highly allergic Basset Hound I missed their ridiculous window. I foolishly assumed that like many sites you had at least 21 days. Given the price of their merchandise they need to realize people have lives and be more accommodating.