• FareGeek

FareGeek

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Overview

FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FareGeek most frequently mention credit card, customer service, and confirmation email problems. FareGeek ranks 31st among Plane Tickets sites.

  • Service
    85
  • Value
    81
  • Shipping
    51
  • Returns
    51
  • Quality
    70
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How would you rate FareGeek?
Top Positive Review

“My ticket to South Carolina was cheap”

Virginia W.
1/18/21

I travel once in every two months! So last month I selected South Carolina for my solo tour. I needed cheap airfare tickets and was browsing the internet. Though there were many offers, but the discounted deal that this website provided me with, is the one that I was attracted to the most. It had the cheapest price with no hidden costs. This deal went perfect with my budget tour plan. Thank you so much.

Top Critical Review

“Flight London to Vancouver”

Walija C.
1/4/22

My flights from London to Vancouver were cancelled in 2020 because of covid and I was told a voucher would be valid for future use. After literally hundreds of emails I managed to secure flights the following summer for the same trip, however Faregeek told me it would not be the direct flight that I originally bought -I would have to stopover in Calgary before travelling on to Vancouver. I didn't want to do this, so said I would just use the portion to go to Calgary and not wait for a connecting flight to Vancouver. The company are now trying to claim £259 for a change of route even though it was due to them not being willing to uphold the original direct flight which my voucher was for - all I did was not want to use the second flight -this was cheaper for them. They didn't charge this extra at the time, but today contacted me out of the blue, nearly 6 months after I got home, demanding payment. When I told them I would not be paying a random person calling me over the phone, 6 months after the service was delivered, they said they were going to make sure all airlines block me from flying with them. As funny as it is that this company thinks it holds the power to do this, as only the Government do, others may well have felt bullied into paying the money. Avoid this company at all costs.

Reviews (554)

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Reviews that mention popular keywords

customer service (92) credit card (77) flight tickets (25)
Thumbnail of user anital9
2 reviews
3 helpful votes
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February 12th, 2015

I too was nervous about using them. I didn't check this site before booking. I must say that my experience with them has been positive. I received my confirmation within 24 hours and any questions that I did have were answered swiftly. I booked a trip from the US to Australia and return. Their fares were substantially cheaper than even the airline's website. Yes, I would recommend them after doing your homework on checking all available sites.

Tip for consumers:
Call them first if you have any concerns.

Service
Value
Thumbnail of user edithc17
1 review
0 helpful votes
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January 23rd, 2016

My friend recommended me this website. I just booked the New York to Moscow flight deal, which I got at a great price package. I was looking for something similar to that I can make my visit. Thank you Faregeek, very much.

Thumbnail of user jadel4
1 review
1 helpful vote
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February 12th, 2015

I just booked with a trip from SFO to HK and yes, very skeptical after reading the reviews, but I figured they are a legit company in Delaware plus any issues, my credit card co could dispute. Rec'd 1st confirmation letter after I clicked submit. I called the immediately and the call center picked up right away and was very professional and courteous and informed me to be patient as they validate payment before everything goes through. Later on that evening, I contacted them again, very short wait on the phone and the rep told me they will validate my CC within minutes and ticket will be issued. Waited in the morning and poof, all 3 tickets were ready to go and i contacted the airlines and it was confirmed. For me, it was a breeze and i trust this is a legit business we they been around a long time. For some of the complaints, if you cancelled or change to change dates, a penalty will occur at any sites or travel agency, can't blame faregeek, they are a travel business. I will use them again and recommended folks to try them out at their own risk. I am one happy customer so far, though my trip is in months. I will make weekly calls to the airline to confirm!

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Value
Thumbnail of user bradleyt9
1 review
0 helpful votes
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October 14th, 2015

It's been three times I have purchased my tickets online thru this website, for Bali, USA and
India and every time I got a great price.
Amazing website.

Thumbnail of user jv26
1 review
1 helpful vote
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January 25th, 2016

My husband used Faregeek to book return flights from London to USA - he recently returned from his trip. He got a good price, communication with the airline was excellent: (e-mail notification every time the flight times changed prior to departure and queries were answered promptly. No problems at all with tickets, payment or flights. Can't fault them.

Tip for consumers:
Don't assume that your e-mail confirmation is your ticket, it clearly states that it is not - if you don't receive the ticket within a few days of confirmation, chase it up, then if there IS a problem, you can sort it out.

Service
Value
Thumbnail of user denisem39
1 review
0 helpful votes
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October 1st, 2015

I had a great time whilst flying to Dublin for work and then opting in for my short vacation to Morocco over the weekend. Thank you for the great services offered.

Thumbnail of user melodiew1
1 review
1 helpful vote
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November 10th, 2015

It was for the first time that booked my ticket from faregeek.com. It was a mistake from my end that I misspelled my email on my itinerary, called the customer service, didn't have to wait and a representative was able to help me. Great service.

Thumbnail of user roberty20
1 review
0 helpful votes
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December 31st, 2015

Greece is a vast and beautiful place. The tickets are very expensive. But thanks to faregeek for the budget tickets. I saved a huge bunch and used it on my trip.

Thumbnail of user davids534
1 review
0 helpful votes
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January 18th, 2021

I love the customer care team of this website as the executives are always on assistance and answers every query I have. Thank you so much.

Thumbnail of user robertj113
1 review
0 helpful votes
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January 9th, 2016

I love to tour around the Asian destinations. This website provides me with the best Asian tour deals, both in terms of the destinations and ticket prices. I am happy and will be recommending it to by friends as well.

Thumbnail of user walters35
1 review
0 helpful votes
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November 6th, 2015

I had to travel to India for my summer vacation. I needed my tickets urgently. I was prepared to pay more, but when I logged into this website I could purchase my tickets at a discounted price. I was happy at the buy. Thank you.

Thumbnail of user lacyp7
1 review
0 helpful votes
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January 11th, 2016

It was easy to book tickets through this site and reasonable too. The trip was too good. Thank you.

Thumbnail of user gordonm32
1 review
0 helpful votes
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October 17th, 2015

I had to visit Japan last month. My budget was limited and I was searching for discounted tickets. This website gave me exactly what I was looking for and I saved a lot.
Thank you!

Thumbnail of user joeo30
1 review
0 helpful votes
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October 29th, 2016

I had a great experience with faregeek. Flew Lufthansa as the time and date without any problems on the 24th of September and came back on the 8 of October no problem. I guess their services may have improved as at September, 2016
Thanks
Joe

Thumbnail of user patrickr33
1 review
0 helpful votes
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November 11th, 2015

I booked my ticket for New Jersey. It was easy and quick service. When I returned home I had checked my mail where I found one mail from faregeek.com asking about my service. I was very happy with the service.

Thumbnail of user esthera13
1 review
0 helpful votes
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November 2nd, 2015

I had booked quite before our planned date. But when the time was near we decided to change the dates, with time of travel and add a new destination in between. The customer service was too helpful and courteous, made all the changes with a modest charge. Thank you for making our holiday perfect.

Thumbnail of user franks115
1 review
0 helpful votes
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February 27th, 2016

First time when I installed the mobile app it was not operating well. I uninstalled it and installed it again, post it worked well.

Thumbnail of user jerryc35
1 review
2 helpful votes
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May 14th, 2013

I bought three tickets from Canada to Eastern Europe on Faregeek. Then, to my horror, I discoovered the horrible reviews on this site. I panicked, even got a little paranoid after I called them several times, well within their working hours, and ended up in their voice mail every single time. I was seriously considering cancelling my credit card at that point, when I caled them once more and they answered. It was a lady with an Indian accent, but she was polite, articulate and easy to understand. She reassured me that everything was OK, my reservation was ticketed, and she was going to send me an email with the ticketing confirmation number -- which she did. I verified with Lufthansa and everything checks out 100%. FareGeek charged me exactly what they had originally said they would. It took almost a week before my credit card showed the charge, so I was secretly hoping that I would travel free :) No such luck, but between the three tickets, I saved at least $500 or $600 versus anyone else.

I don't think they have a system to put you on hold when you call. This is a budget operation. If they're already on the phone (which is probably most of the time, I would think), you'll end up in their voice mail. Do not panic. Leave them a message, or call again until you get through. When you do get through, the upside is that you'll talk to a human being right away instead of being put on hold.

Think about it -- would they really still be in business in 2013, after a few years of operations, if they were not legit?

Thumbnail of user shannonm61
1 review
0 helpful votes
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February 24th, 2016

I checked out the flight booking section the website has. The rates are very reasonable and you can get good quality service for a very less price. I booked my ticket to Texas and San Francisco using this website.

Thumbnail of user adamp47
1 review
0 helpful votes
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December 12th, 2015

I have used this website twice in the last 6 months and have found the services and facilities useful. Thanks a lot.

Thumbnail of user debrap19
1 review
0 helpful votes
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November 26th, 2015

I had called the customer service for my friend. He wanted some changes. I was attended by Brian. He was good at his work and was very friendly too. I liked the service.

Thumbnail of user ademm10
1 review
0 helpful votes
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January 18th, 2016

Book a ticket to Europe and back from US, no problem at all! Highly recommanded!

Service
Value
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Returns
Quality
Thumbnail of user annl38
1 review
0 helpful votes
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November 25th, 2015

The services that are offered by faregeek really work for me as I travel often and they take care of all my travel needs. I strongly recommend others using their services.

Thumbnail of user johnejs
1 review
2 helpful votes
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March 12th, 2015

Booked a flight for my daughter who is planning to come home from college. Got a good price from faregeek and booked it. A day later received an email saying that they needed me to fill in a '3rd party form' as my daughter did not pay for her own ticket. Obviously alarm bells rang and I called up a few other agents and they said they would need need me to fill out the same type of form. Apparently it is to do with online card fraud as some friends have had the same experience booking for their children. After also checking with friends I sent the form and then received the ticket. My daughter traveled back with no issues. Reading these reviews I don't think that this is a scam website, however I think that a lot more needs to be done to inform people how the system works. I got a good deal but if I wasn't watching my emails then I may have had more problems. Would use them again only for the savings.

Tip for consumers:
Check emails and confirm with airline

Service
Value
Shipping
Returns
Quality
Thumbnail of user deannab9
1 review
0 helpful votes
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November 12th, 2015

Have used this website thrice and was a bit sceptical about online booking and also few reviews. But all the three times I have been lucky to get the deals that are useful for me.

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